Problem Solving in Workplace

Communication
Prepared by:
Dr. Nelson C. Tenorio
 Technical Communicators Solve
Interrelated Problems

• Information Problem
• Persuasion Problem
• Ethics Problem
• Collaboration Problem
 Problem Solving Requires
Critical and Creative Thinking

• Creative Thinking

• Critical Thinking
Four Stages in Writing Process

1. We work with our ideas and information.

2. We plan our document.
3. We draft the document.
4. We revise the document.
 The finished
DOCUMENT

REWORK, REPLAN,
AND REDRAFT FOR
FINAL REVIEW AND
APROVAL

WRITE DRAFTS AND HAVE THEM

REVIEWED

DECIDE ON YOUR PURPOSE, AND DEVISE AN

APPROACH THAT WILL CONECT WITH
USERS AND IS APPROVED BY YOUR
COMPANY

EXAMINE, EVALUATE, AND INTERPRET YOUR MATERIAL

 Guidelines for Writing with a
Computer
1. Beware of computer junk.
2. Never confuse style with substance.
3. Save and print your work often.
4. Consider the benefits of revising from hard
copy.
5. Never depend on your automated “checkers”
6. Select a design and a transmission medium
that your audience favors.
Thank You !!!!