PROPERTY

MANAGEMENT
SYSTEM
BY PRABIR KUMAR HALDAR
DEFINATION
PMS IS A FULLY INTERGRATED HOTEL COMPUTER PROVIDES MANAGEMENT
WITH AN EFFECTIVE MEAN WITH WHICH TO MONITOR AN CONTROL
MANY FRONT OFFICE AND BACK OFFICE ACTIVITIES

EXAMPLE- FIDELIO, OPERA , IDS ETC

INTERFACES FOR HOTEL OPERATION:-

 POINT OF SALE
 CALL ACCOUNTING SYSTEM
 ELECTRONIC LOCKING SYSTEM
 ENERGY MANAGEMENT SYSTEM
 GUEST OPERATE SERVICES
 POINT OF SALES

• point of sale system typically includes a cash register (which in recent times
comprises a computer, monitor, cash drawer, receipt printer, customer display and a
barcode scanner) and the majority of retail POS systems also include a debit/credit
card reader…
• IT IS USED DURING RESERVATION, REGISTATION, STAYING AND CHECKOUT
CALL ACCOUNTING SYSTEM

■ A CAS IS ABLE TO HANDE DIRECT DISTANCE DAILOG, DISRIBUTION, DISTRIBUTE

CALL THROUGH A LEAST ROUTING NETWORK, AND PRICE OUTGOING CALLS
■ WHEN A CAS IS INTERFACED TO A PMS FRONT OFFICE GUEST ACCOUNTING
MODULE, TELEPHONE CHARGES CAN BE POSTED IMMEDIATELY TO THE PROPER
GUEST FOLIO
ELECTRONIC LOCKING SYSTEM

• AN ELS REPLACES TRADITIONAL BRASS KEY AND MECHANICAL LOCKS WITH SOPHISCATED COMPUTER
BASED GUEST ROOM ACCESS DEVICES
• CURRENTLY THERE ARE VARIETY OF ELECTRONIC LOCKING SYSTEM.. MOST OF THEM ARE EITHER HARD
WIRED OR MICRO FITTED LOCKING SYSTEM
 ENERGY MNAGEMENT SYSTEM

• EMS MAY CONSERVE ENERGY, CONTAIN ENERGY COST, AND TIGHTEN

OPERATIONAL CONTROLS OVER GUEST ROOM AND PUBLIC AREA
ENVIRONMENTS
• IT CAN MINIMIZE THE HOTEL’S ENERGY NEEDS WHILE NOT
SIGNIFICANTY AFFECTING THE GUEST AND HOTEL COMFER
CONDITIONS
GUEST OPERATION SERVICE

 AUTOMATION HAS SIMPLIFIED MANY OF AUXILIARY GUEST SERVICES, SUCH

AS PLACEMENT OF WAKE UP CALL AND THE DELIVERY OF MESSAGE TO THE
GUEST..
 THESE FUNCTION ARE OFTEN PERFORMED BY DEVICES MARKETED AS
STANDALONE THAT CAN BE INTERFACED TO THE ROOMS MANAGEMENT
MODULE OF PMS
 PMS SYSTEM ALSO LET THE GUEST TO SELF CHECK IN AND CHECK OUT
  PROPERTY MANAGEMENT SYSTEM
USE FOR
1.RESERVATION

FUNCTION OF 2.REGISTRATION

PMS 3.GUEST HISTROY

4. GUEST ACCOUNING

5.CONTACTING WITH HOUSE KEEPING DEPARTMENT

6. NIGHT AUDITING ETC