RTI Online

rtionline.gov.in

Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
(IR Division)
 VISION & MOTTO

"We will transform governance, making it more

transparent, accountable, accessible and
participative,"
Shri Narendra Modi

Empowering the citizens & promoting transparency

& accountability via implementation of ICT tools
within government Infrastructure.

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 How to Exercise RTI Act,2005?
 A citizen by writing a request letter accompanied with a RTI fees can file request
to a Public Authority(PA).No fee for BPL person.

 Further fees, towards cost of providing information, to be intimated by the

Public Information Officer (PIO).

 Information can be sought in form of documents, inspection of documents,

electronic form, certified copies.

 RTI request so received by a PA is responded to by a PIO in 30 days

 First appeal to the officer immediately senior to Public Information Officer

within 30 days of decision.

 Second appeal to CIC/SIC within 90 days of decision of Appellate Authority.

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Conventional Process
 Conventional Process of Handling RTI Requests
Send the application to the
concerned Public Authority

RTI Fees • By Post

Citizen • Demand Draft
writes RTI • Over the Counter
• Banker’s Cheque
Reply will be received by citizen through post

Request • eIPO
• Post Order
• Cash RTI Request forwarded
to CPIO by R&I section

Information collation by PIO

Information dissemination to the citizen by post
 Drawbacks of Manual Process
 Delays in filing RTI request due to :
• Payment of RTI fees (through DD, Banker’s cheque, IPO etc.)
• Postal or in transit delays.

 Delays in replying to RTI requests due to internal processing :

• Inter-organisational transfers of requests as per provision of the ACT
• Collating information from various sections and departments
• File movements
• Preparing draft reply and sending reply by post
• Cataloguing of replies and storage of the same for record keeping.

 Additional costs involved

 For citizens: typing and sending by posts & opportunity cost
 For CPIO/ Appellate Authority: Typing/ copying and sending by post
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 Continued…
 Miscellaneous Issues
• Delays in seeking of additional documents from RTI applicant
• Encashment of RTI Fee received by public authority in the form of
DD and IPO
• Constraints for filing RTI application from inaccessible areas
• Lack of uniformity across Public Authorities

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RTI Online Portal
 Why RTI Online
 Digital INDIA Vision

 Process reengineering to enable more productive workforce in

government

 Large base of population having access to internet and smartphones

 More secure and safe for RTI applicant

 Environment friendly

 Effective control and management

 Record maintenance made easier

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 Stakeholders
Citizens
CITIZEN

RTI-
ONLINE
FIRST Central
APPELATE Public
AUTHORITY PUBLIC Information
CIC AUTHORITY Officer
Second Appeal
 LIFE CYCLE OF RTI REQUEST
Request Received by Request forwarded to
Nodal Officer CPIO
Citizen File RTI
Request Online

FINAL REPLY

REQUEST DISPOSED OF
 CITIZEN
NODAL OFFICER MODULE

NEW REQUEST NODAL OFFICER

1.Forward Request to 2. Transfer 3. Supporting 4.Return to

concerned CPIO request to other PA document (if required Applicant
(with intimation to applicant) from Applicant )
Nodal officer
CPIO MODULE
Citizen

RTI Forwarded by CPIO

Nodal Officer to CPIO

UNDER PROCESS TRANSFER FINAL REPLY

1. Third party information involved
2. Additional Payment Required
3. Request under process
1.Partially transfer req. to other PIO
2.Transfer req. to other PIO
3.Partially transfer req. to other PA
4.Forward req. to DPIO
5.Transfer req. to other PA
1.Reject RTI Request
2.Partially Reject/Accept RTI Request
3.Request Dispose of with reply
 FAA Module
File First Appeal

Citizen Appeal Disposed Of FAA

Seek Comments from PIO

Comment Received
from PIO
Call Parties for Hearing

CPIO
 Salient Features

 Available 24x7 all through the year for filing/tracking of RTI request
and first appeal.
 Savings in terms of time and money
 Bilingual (English & Hindi)
 Enables filing RTI request /first Appeal online.
 Payment of fee online: debit/credit card & Net banking

 Tracking the status of RTI request/ appeal through SMS and

Email.
 Facilitating monitoring of pending requests/appeals .
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 Salient Features

 Alerts of pending requests /appeals to CPIO/FAA

 Generation of various types of Returns required by CIC.

 Audit Trail maintained for the entire life cycle of a RTI Request
/first appeal.

 Facility to register and upload the RTI request and first appeal
received physically.

 Uploading Text of RTI requests and its replies on the concerned

PA’s website, further enhancing Suo-Motu disclosure.
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 Salient Features

 Sustainability : a dedicated Project Monitoring Unit (PMU) setup to

manage the portal and working as single support window

• Troubleshooting queries of citizens and government officials via

helpline

• Feedback and continuous improvement

• Pre alignment training of Nodal officers, FAAs and CPIOs

• PMU supported by NIC for design and development of the

system

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Positive Outcomes
 Expansion

RTIMIS extended to 1005 PAs as on 31st October, 2016

EXPANSION FINANCIAL YEAR WISE
600
528
500

400
293
300

200
96 88
100

0
FY 2 0 1 3 -1 4 FY 2 0 1 4 -1 5 FY 2 0 1 5 -1 6 FY 2 0 1 6 -1 7 (AS ON 3 1 ST
OC TOBER, 2 0 1 6 )

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 Online RTIs in Last 3 Financial Years

1400000

1200000 1158446

1000000 962630
845032
800000
Total RTI requests filed
600000 Online RTI filed
20 %
400000 15.12%
9.12%
231688
200000 132062
87831
0
2013-14 2014-15 2015-16
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 Top 10 Recipients of RTIs through Portal

S.No. Ministry/Department/Organisation Name Online Receipt(s)

1 Ministry of Railways 33,401
2 Department of Personnel & Training 22,010

3 Department of Higher Education, M/o Human 19,793

Resource Development

4 Ministry of Home Affairs 16,508

5 Department of Financial Services 15,851

6 MEA - Consular, Passport & Visa Division (CPV) 15,142

7 University Grants Commission (UGC) 13,950

8 Department of Posts 13,418

9 Department of Health & Family Welfare 12,837

10 Staff Selection Commission - HQ 12,452

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Way Forward
 On boarding Public Authorities

 To onboard all public authorities by

June 2017
 200 PAs being aligned every month
 Training the CPIOs/PIOs/Nodal
officers
 Focus on increasing usage of RTI
online portal
 Uploading all data in RTI MIS.

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 CIC-RTI Data Sharing Mechanism

 CIC Soft Launch done

 RTI-CIC exchange of Data enabled

 All data to be available to CIC

 Personal appearances may be

dispensed with

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 Mobile Application

 Growing digital space- mobile

 Close to 90% internet usage

through mobile

 Rolling out mobile app for RTI

 Increase the outreach

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 More Payment Gateways

 RTI Fees and Additional

Payment is made online

 Option of more payment

gateways to be introduced

 Introducing additional modes

of payment like payment
wallets, eIPO etc,.

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Thank you

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 DPIO Module
Forward Request to DPIO

Send Reminder/Direction to DPIO

CPIO DPIO

Final Send Reply

Reply to CPIO

Taken Up for Processing

Citizen 28