Emotional Intelligence

Presented By: MAHAM FATIMA

16-NTU-0075
 Emotional intelligence (EQ) is the
ability to identify, use, understand, and
manage your own emotions in positive
ways to relieve stress, communicate
effectively, empathize with others,
overcome challenges and defuse
conflict. This ability also allows us to
recognize and understand what others
are experiencing emotionally.
It is generally said to include three skills:
 Emotional awareness, including the ability to
identify your own emotions and those of others;
 The ability to harness emotions and apply them to
tasks like thinking and problems solving;
 The ability to manage emotions, including the
ability to regulate your own emotions, and the
ability to cheer up or calm down another person.
It affects how we manage behavior, navigate social
complexities, and make personal decisions that
achieve positive results. Emotional intelligence is
made up of four core skills that pair up under two
primary competencies:
 personal competence
 social competence.
Personal Competence
Personal competence is made up of your self-
awareness and self-management skills, which focus
more on you individually than on your interactions
with other people. Personal competence is your
ability to stay aware of your emotions and manage
your behavior and tendencies.
 Self-Awareness is your ability to accurately
perceive your emotions and stay aware of them
as they happen.
 Self-Management is your ability to use
awareness of your emotions to stay flexible and
positively direct your behavior.
Social Competence
Social competence is made up of your social
awareness and relationship management skills;
social competence is your ability to understand
other people’s moods, behavior, and motives in
order to improve the quality of your relationships.
 Social Awareness is your ability to accurately
pick up on emotions in other people and
understand what is really going on.
 Relationship Management is your ability to
use awareness of your emotions and the others’
emotions to manage interactions successfully.
So now the question is why EI
is important?
 A high emotional quotient has been identified as a key
factor in leadership success.
 Some researches show that IQ can help you to be
successful to the extent of 20% in life. The rest of 80%
success depends on your EQ (Emotional Quotient).
 It is directly related to the performance and success of a
person.
 It helps individuals to build and maintain relations with their
peers and superiors.

 It helps in managing teams effectively for producing good

results.
It affects:
 Your performance at school or
work. Emotional intelligence can help you navigate
the social complexities of the workplace, lead and
motivate others, and excel in your career. In fact,
when it comes to gauging job candidates, many
companies now view emotional intelligence as being
as important as technical ability and use EQ testing
before hiring.
 Your physical health. If you’re unable to manage
your emotions, you probably are not managing your
stress either. This can lead to serious health
problems. Uncontrolled stress can raise blood
pressure, suppress the immune system, increase the
risk of heart attack and stroke, contribute to
infertility, and speed up the aging process. The first
step to improving emotional intelligence is to learn
how to relieve stress.
 Your mental health. Uncontrolled emotions
and stress can also impact your mental health,
making you vulnerable to anxiety and depression.
If you are unable to understand, be comfortable
with, and manage your emotions, you’ll be at risk
of being unable to form strong relationships
which can leave you feeling lonely and isolated.
 Your relationships. By understanding your
emotions and how to control them, you’re
better able to express how you feel and
understand how others are feeling. This allows
you to communicate more effectively and forge
stronger relationships, both at work and in your
personal life.
 With high EI, you can succeed in many areas of
your life. Your close relationships can benefit from
knowing how to read people’s feelings, regulate
your own emotions (especially anger), and
understand what you're feeling, and why.
 Having greater emotional intelligence can help
you in almost any interpersonal situation where
it’s important to read others and plan your
actions accordingly. When it comes to intimate
relationships you similarly can benefit from the
qualities of the transformative leader. The people
who love you might also be the most forgiving of
your mistakes, but they will also be the most
appreciative of the ways you can inspire them to
feel hopeful and successful themselves.