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  • "Accomodation and Service in Cuenca": Names

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    The document summarizes the results of a survey of tourists in Cuenca, Ecuador about their hotel accommodations and services. Key findings include: - 50% of tourists visited Cuenca for vacation/leisure. Wi-Fi and breakfast buffets were the most desired hotel services. - Most tourists rated their hotel experience as very good overall and said their expectations were met, though some requested hotels offer city tours. - Over half of tourists said hotel services and cost were the most important factors when booking accommodations.

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    tabulacion

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    Tabu Laci On

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    The document summarizes the results of a survey of tourists in Cuenca, Ecuador about their hotel accommodations and services. Key findings include: - 50% of tourists visited Cuenca for vacation/leisure. Wi-Fi and breakfast buffets were the most desired hotel services. - Most tourists rated their hotel experience as very good overall and said their expectations were met, though some requested hotels offer city tours. - Over half of tourists said hotel services and cost were the most important factors when booking accommodations.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    3 views13 pages

    "Accomodation and Service in Cuenca": Names

    Uploaded by

    Anonymous P6JRXBQ6d
    The document summarizes the results of a survey of tourists in Cuenca, Ecuador about their hotel accommodations and services. Key findings include: - 50% of tourists visited Cuenca for vacation/leisure. Wi-Fi and breakfast buffets were the most desired hotel services. - Most tourists rated their hotel experience as very good overall and said their expectations were met, though some requested hotels offer city tours. - Over half of tourists said hotel services and cost were the most important factors when booking accommodations.

    Copyright:

    © All Rights Reserved
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    of 13

    “Accomodation and service in Cuenca”

    Names:
    Johanna Guerrero
    Elizabeth Narea
    Objetives
     The main objective is to know the opinion
    of tourists about the hotels and their
    service in the city of Cuenca.
     Interact with the tourist and know what he
    thinks about accommodation and service
     To present the results about the different
    questions asked to the tourists about what
    they think of the services in Cuenca.
    What is the reason of your trip?
    Work 4
    Study 3
    Vacation/Leisure 10
    Other 3

    15.00% 20.00% Work


    Study
    15.00% Vacation/Le
    isure
    50.00% Other
    What location do you prefer ?

    History center 5
    Near parks 4
    Far of the city 6
    Near shopping centers 5

    History center Near parks


    25.00%25.00% Far of the city Near
    30.00% 20.00% shopping
    centers
    What is the first thing that
    you see in a hotel?
    Category 1
    Services 11
    Location 4
    Cost 4

    20.00% 5.00%
    Category
    Services
    20.00% Location
    55.00%
    Cost
    How did you book your reservation?

    Booking 5
    Telephone 8
    Trip Advisor 3
    Directly in the hotel 4

    20.00% Booking
    25.00%
    Telephone
    15.00% Trip Advisor
    Directly in
    the hotel
    40.00%
    What service would you like a hotel to
    offer?

    Transfer 2
    Fitness center 3
    City tour 15

    10.00%
    Transfer
    15.00%
    Fitness
    center
    75.00% City tour
    What was your first impression of the
    hotel?
    Excellent 2
    Very Good 10
    Good 5
    Regular 3
    Bad 0

    15.00% 10.00% Excellent


    Very Good
    25.00% Good
    50.00% Regular
    Bad
    How did you get to hear about the hotel?

    TV 1
    Radio 0
    Family/ Friends 9
    Internet 10

    5.00% TV
    Radio
    50.00% 45.00% Family/
    Friends
    Internet
    What is the main service that you need in
    a hotel?
    Wi-Fi 10
    Spa 1
    Parking 5
    Breakfast buffet 3
    Room Service 1
    Other 0

    Wi-Fi Spa
    15.00% 5.00% Parking Breakfast
    50.00% buffet
    25.00%
    5.00% Room Other
    Service
    Does the hotel meet your expectations?

    Yes 17

    No 3

    15.00%
    Yes
    No
    85.00%
    How would you rate the service of the
    hotel where you are staying?

    Excellent 2
    Very good 7
    Good 3
    Regular 5
    Bad 3

    Excellent
    15.00% 10.00%
    Very good
    25.00% 35.00% Good
    Regular
    15.00% Bad
    Conclusion
    According to the surveys carried out in the city of
    Cuenca, most of the tourists said that the
    accommodation and the services are very good, but
    that they would like the hotels to offer tours around the
    city. Also 50% of tourists said that the reason for their
    trip is for vacations and that the hotels meet their
    expectations.

    More than half of the tourists to stay in a hotel is fixed in


    the services provided and the cost

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