Hospitality

MANISHA RANI

NAME: Manish Rani

BATCH:K-1 ROLL NO. 19
Guided by :- Vikas Sir
Acknowledgement
 Any attempt at any level cannot be satisfactorily completed
without the support and guidance of learned people.I would
like to express my immense gratitude to Mr. Rohan Deyfor
her constant support and motivation that has encouraged
me to come up with the assignment.I am also thankful to all
other members of Frankfinn and my classmates who
have rendered their whole hearted support to all times for
the successful completion of this assignment.
Definition

 Hotel is defined by British law as a place where a

bonafide guest receives food and shelter, provided
he is in a position to pay for it and is in a receivable
condition.
History Of Hotel Industry

 Hotels have a very long history, but not as we know today, way
back in the 6thcentury BC when the first inn in and around the
city of London began to develop. The first catered to travelers
and provided them with a mere roof to stay under. This
condition of the inns prevailed for a long time, until the
industrial revolution in England, which brought about new
ideas and progress in the business at inn keeping.
 The invention of the steam engine made traveling even more
prominent. Which had to more and more people traveling not
only for business but also for leisure reasons. This lead to the
actual development of the hotel industry as we know it today.
Introduction to the Hotel Industry
 A Hotel must provide food and lodging to a traveller on payment and in
turn the right to refuse if the traveller is drunk,disorderly,un kempt or is
not in a position to pay for services.
 Hotel today not only cater to the basic needs of the guest like food and
shelter provide much more than that, like personalized services etc.
 Hotels today are a “Home away from home”.
 Hotel Industry

 A Hotel is an establishment whose primary business is providing

lodging facilities for the general public and which furnishes one or
more of the following services:
 Food and Beverage Services.
 Room Attendant Services.
 Laundry Services.
 Use of Furniture and Fixtures.
 Safety and Security to guest and his Belongings.
Classification of Hotel

 Hotel can be classified into different categories or classes, based on

their operational criteria. For example the type of accommodation
they provide, location of the property, type of services provided,
facilities given and the clientele they cater to can help categories
hotels today…
Classifications
 Market segment

 Property type

 Size

 Level of services

 Owner ship and application etc…

 Categories.
Market segment:

• Economy hotel
•Mid market hotel
•All suite hotels
•Time-share hotels
•Executive hotels
•Luxury / Deluxe hotels
Categories.

 Property type:

•Traditional hotel

•Motels

•Resident hotel

•Resorts

•Casino hotels
Categories.

 According to size:
•Small hotels [150 rooms]

•Medium hotels [up to 299rooms]

•Large hotels [up to 600rooms]

Level Of Services

 World-class services:
 They target top business executives and provide service s that cater to
needs of

 such people like lap tops in the rooms, business center, sectarian services.

 Mid range services:

 They appeal to the larger segment of traveling public [tourist]. The
services

 provided by the hotel are moderate and sufficient to budgeted travelers.

Ownership And Affiliation

 Independent hotels:
 They have no application with other properties. They have their own
management and are single properties with one owner.

 Chain Hotel
 They impose certain minimum standards, levels of service, policies and
procedures to be followed by their entire establishment. Chain hotels
usually have corporate offices that monitor all their properties and one
management runs these properties. That is all the hotels under the chain
are completely owned and run by the chain itself.
Ownership And Affiliation

 Franchisee hotels
 The franchisee grants the entities, the right to conduct business
provided they follow the established pattern of the franchisee,
maintains their standards, levels of service, practice their policies
and procedures.
Domestic Chain Of Hotels
THE LEELA GROUP OF HOTELS

 Hotel Leela Venture Ltd is an Indian hotel company,

currently with seven deluxe hotels, located in
Mumbai,Goa,Kovalam,Udaipur,Bangalore,Delhi…
Capt.C.P.Krishnan Nair
Founder- The Leela Group of Hotels
The Leela Kempinski,Udaipur
The leela kempinski,Kovalam,Kerala
The Leela Place, Bangalore
The Leela Kempinski, Mumbai
The Leela Kempinski, Goa
The Leela Kempinski,Gurgaon,Delhi
 History Of Leela Group
 Founded in 1957 by Capt. C.P. Krishnan Nair, the Rs.450 crore Leela Group is
engaged in the business of ready-made garments and luxury hotels and resorts.
 The company was founded by Captain C.P. Krishnan Nair.
 Capt. Nair served in the Indian National Army under Netaji Subhash Chandra
Bose.
 He helped his father-in-law in the latter's garment export business.
 In 1970, the company launched its ready-made garments unit and is today,
India’s premier export house.
 Since the 80’s, the client list of Leela Lace reads like the veritable who’s who of
the American fashion industry : The Gap, Liz Claiborne, Polo Jeans, Tommy
Hilfiger, JC Penney, Macy’s, Van Heusen, Walmart & hellip;..

.
Leela Group Of Hotels

 In Capt. Nair’s case, this vision has flowered, given his unshakeable
belief in India’s ability to compete with the best in the world as an
equal.
 This belief, forged to a large extent during Capt. Nair’s early years
as a freedom fighter in India’s fight for Independence, finds
expression in each of the group’s endeavors.
 Behind every institution lies the vision of an individual
Time Line Of Leela Group Of Hotels

 While visiting various countries, he realized the need for a luxury hotel
chain in India that could measure up to international standards.
 In 1988, he went ahead and launched the first hotel in Mumbai as
Hotel Leela.
 The group has then gone ahead to develop fine hotels across the other
cities.
 In 1996 Green Hotelier Award - International Hotel and Restaurant
Association, Paris
Time Line Of Leela Group Of Hotels

 The Leela Kempinski, Mumbai and The Leela Kempinski Goa are two of
the best hotels in India, and have also won considerable international
acclaim. For this to have been achieved in 12 short years is nothing
short of remarkable.
 In fact, the Leela Kempinski, Mumbai has received many rewards for
being the best 5 star deluxe hotel in India, and The Leela Kempinski
Goa voted the best luxury beach resort in India.
 Time Line Of Leela Group Of Hotels

 Corporate Environmental Achievement Award 1998 6th

World Wilderness Congress.
 Global 500 Laureate - 1999 By United Nations
Environment Programme.
 Winner of National and Regional Tourism Awards From
1994 to 2000 for 6 consecutive years - The Leela
Kempinski Mumbai.
 World travel Award - 2000,2001 & 2002 The Leela, Goa
voted as the very best Resort in Asia Pacific.
Time Line Of Leela Group Of Hotels

 Recently in 2001 Capt. Nair fulfilled his longstanding dream of

constructing a palace hotel in the garden city of Bangalore.
 The Leela Palace Kempinski, Bangalore is built in art deco style
recreating the grandeur of The Mysore Maharajas Palace. It is set amidst
8 acres of landscaped garden and waterfalls. It is a palace with the heart
of a modern hotel. Its 254 rooms are well furnished and are befitting
royalty.
 The Leela Kovalam is Kerala’s largest resort, built on a rock face cradled
between two wide sweeping beaches with a stunning view of the famous
Kovalam coastline.
Today

 Today Leela Lace has 20 factories with state of the art equipment – 10
in Bangalore, 5 in Chennai and 5 in Mumbai, with an annual turnover
of US$ 75 million. It is Leela Lace Ltd., the parent company, which is
the promoter of Hotel Leela venture Ltd.
 New & Upcoming Hotels

 The Leela Palace Kempinski, Chennai

 The Leela Palace Kempinski, Hyderabad
 The Leela Kempinski, Agra
 The Leela Lake, Ashtamudi, Kerala
International Chain Of Hotels
The ACCOR Group Of Hotels
Giles pelisson
Director and Chief Executive Officer
Serge Weinberg
Chairman Of The Board Of Directors
Introduction To Accor Group of Hotels

 Accor is a French Multi National Corporation, part of the CAC

40 index, operating in nearly 100 countries. Headquartered
in Courcouronnes,Essonne, France, near Evry. Accor runs a
hotels branch (Accor Hospitality) and formerly ran a corporate
services firm (Accor Services).
 Accor Hospitality, the Accor hotels branch, has more than 4,000
hotels worldwide, ranging from economy to luxury.

 Through Accor Services, Accor also sold service vouchers to over

430,000 companies and institutions and 30 million users in 40
countries. The company demerged its Accor Services unit in 2010
under the name Edenred.[
History

 In the 1960s, the travel industry in France was booming, but many
new hotels were concentrated only in major urban areas such as
Paris. At the time, Paul Dubrule and Gérard Pélisson were
both living in the United States, working for major computer
firms. They went into business together, and in 1967, founded the
SIEH (Société d'investissement et d'exploitation hôteliers) hotel
group.
Time Line Of Accor Group

 In 1974, they launched the Ibis brand with the opening of the Ibis
Bordeaux.
 In 1975, SIEH acquired the Courtepaille and Mercure brands

 In 1980,Acquired Sofitel hotel brand, [43 hotels and two seawater spas].
 In 1983, Creation of Accor, following the merger of Novotel SIEH Group
and Jacques Borel International.
 1990: Acquisition of the Motel 6 chain in the United States, comprising 550
properties. With its global brands, Accor becomes the world’s leading hotel
group, in terms of properties directly owned or managed.
Time Line Of Accor Group

 1997: Accor changes its corporate governance system. Jean-Marc Espalioux is

appointed Chairman of the Management Board. The “Accor 2000” project is
launched in a commitment to revitalizing growth and deploying
breakthrough technology. Carlson Wagonlit Travel is created. Acquisition of a
majority interest in SPIC, renamed Accor Casinos.
 2001: Broader presence in the Chinese hotel market in partnership with
Zenith Hotel International and Beijing Tourism Croup. Accor becomes an
official partner to the Australian Olympic Committee.
 2005: Opening of the 4,000th hotel, the Novotel Madrid Sanchinarro in Spain.
Colony Capital invests €1 billion in Accor and steps up the Group’s
development.
Time Line Of Accor Group

 2006: Accor changes its corporate governance system, from a

Supervisory Board and Management Board to a Board of Directors,
with Serge Weinberg as Chairman and Gilles Pélisson as Member of
the Board — Chief Executive Officer. Accor divests most of its stake
in ClubMed
Time Line Of Accor Group

 2-3 stars hotels. 35 hotels. The first All Seasons

hotel opened in France in mid-September 2007. All
Seasons has already 20 hotels in Australia
 Accor sold Red Roof Inns in April 2007.
 New brand re launched in 2007. 5 stars dedicated
to travelers, it has 11 hotels.
 Today

 With more than 4,000 hotels worldwide, covering all segments from
economy to upper upscale, Accor Hospitality, the Accor’s hotel offering,
offers hotel services tailored to each customer’s needs.
 Accor has long positioned itself in 40 countries around the world as a
provider of innovative services to meet growing demand for solutions that
enable companies and public institutions to improve productivity, while
responding to the legitimate aspirations of their employees and for a better
quality of life.
Accor Group Of Hotels

Accor Hospitality
 Budget Brands :
 Motel 6 : 910 hotels in USA and Canada.
 Studio 6 : 46 hotels in USA and Canada.
 Formula 1 : 371 hotels in 14 countries. Rebranded and redesigned as
F1 Hotels in France.
 Etap : 369 hotels in 11 countries. Etap Hotel is implanted in Europe:
Germany, Austria, Belgium, Spain, France, Great Britain, Hungary,
Luxembourg, Netherlands, Poland and Switzerland.
 Accor global locations
Accor Group Of Hotels

Economy Brands :
 Ibis : 2 stars hotels. 769 hotels in 36 countries..
 Midscale Brands :
 Suite hotel : 3 stars suites in Europe. 21 hotels in 4 countries.
 Mercure Hotels : 3 and 4 star hotels. 756 hotels in 49 countries (3rd
hotels network in Europe).
 Adagio : 21 apartment hotels in 4 countries.
Accor Group Of Hotels

Upscale Brands :
 Novotel Hotels : 4 stars hotels in 61 countries (387 hotels).

 New boutique hotels with 3 hotels (4 stars) that are remarkable in

their personality. They are categorized according to four themes:
Vision, Design, History and Panorama. Some were Sofitel hotels.
Accor Group Of Hotels

 Luxury Brand :
 Sofitel Hotels and Resorts, including the new boutique-hotels So
by Sofitel and top luxury Sofitel Legend. 172 hotels in 52 countries.
The Grand in Amsterdam
Old Winter Palace in Luxor
Sofitel Dalat Palace in Dalat,Vietnam
Pullman Orient Express
Sofitel Philippine Plaza
Conclusion

 I have started to learn Hospitality ultimately what I needed by

means of knowledge towards myself and others is taught and
entertained.

 I would like to Thank Mrs.Jhimli Ma’am for her guidance. I

loved the way she taught us how to become a successful
professional in Hospitality Industry….

 And also Thanks to FRANKFINN INSTITUTE