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A business perspective on AI
AI – what is the definition?
Definition of ARTIFICIAL
INTELLIGENCE Supervised Genetic
Programming
1.1: a branch of computer
science dealing with the Machine
Deep Learning
simulation of intelligent Learning
behavior in computers
2.2: the capability of a Data Mining
NLP Robotics
RPA
PRODUCT PRODUCT PRODUCT PRODUCT
COMPLIANCE COMPLIANCE COMPLIANCE COMPLIANCE
Traditionally, organisations were The advent of the Internet drove Availability of more 3rd party data, . Global competition, Internet giants and
very people intensive, limiting the adoption of digital channels, compute capacity and SaaS in the governments driving open standards for
products possible and customers reducing customer servicing cloud further optimises a range of competition means organisations have to
that could be acquired. headcount and providing more back office functions. This is drastically cut costs to compete. The use of data
data for customer insight. Scope enhanced through quick win and context driven AI automated decisioning will
for more products and customer tactical RPA deployments. be the new “white collar worker revolution”.
acquisition growth. Allowing better customer insight, more
products/customers and better compliance.
Example supervised approaches
Others: Genetic programming, Support vector machine, random forests, ensemble approaches, etc.
Example unsupervised approaches
“We have 3,500 people investigating Provide effective AI business “We have reduced our headcount by
Does not reflect real 30%, identified more risk and can
AML alerts – our systems are creating solutions to service multiple
life situations better react to a changing regulatory
too many false positives and missing use cases
the real risk – we fear a multi-billion environment”
dollar fine”
“Deep learning alone cannot solve these problems, you need to combine Human Intelligence with Artificial Intelligence”
AI’s not working – diagnostic view
Maturity
Data
available
Paper Pilot Communicate
Significant business case validated
labour costs checkpoint business case
Significant
potential Pilot Operate Measure Optimize
impact
Ease of AI adoption
automation
programme
Proven
examples Time
Vinay Kumar M Y
vkmy18@gmail.com
8095353809