NAME – ASHWANI KUMAR RAJ

CLASS – 10
SECTION – C
ROLL NO - 11
SESSION – 2019- 20
:- A person who has indicated
his or her willingness to obtain
goods and /or services from a
supplier with the intention of
paying for them..
Someone who has
purchased goods and /or
services for personal
consumption ..
:- The first organisation was
established in 1960 as the
International Organisation
of Consumers Unions (IOCU).

:- Consumers organizations
may operate by protests and
campaigning..
#. Buying quality products at
reasonable price.
#. To check the weights and
measures before making
purchases.
#. Reading the label carefully.
#. To procure the bill,cash
received warranty, etc.
#. Understanding the terms of
the sale..
#.Right to be heard.
#.Right to be information.
#.Right to choose.
#.Right to safety.
#.Right to seek redressal.
#.Right to consumer
education..
#.Right to be heard means
that consumer’s interests will
receive due consideration at
appropriate forms.

#.It also includes right to be

represented in various forums
formed to consider the
consumer’s welfare..
#.It means that the consumer
has the right to be informed
about the quality, quantity,
potency, purity & price of
goods.

#.Consumer can then complain

and ask for compensation or
replacement if the product
proves to be defective in any
manner..
#.It means that the
consumer has right to be
assured, wherever possible of
access to variety of goods &
services at competitve price.

#.This right can be better

exercised in a competitive
market where a variety of
goods are available..
#.It means that the consumers
have the right to be
protected against the
marketing of goods &services
which are hazardous to life.

#.There are many goods &services

that we purchase that require
special attention to safety..
#.It means that consumers
have the right to seek
redressal against unfair
trade practises or
unscrupulous exploitation.

#.It also includes right to fair

settlement of the genuine
grievances of the consumer..
#.It means that consumers
have the right to acquire
knowledge & skill to be an
informed consumer
throughout life.

#.The ignorance of consumers,

particularly of rural
consumers, is mainly
responsible for their
exploitation..