Quality Management System

An Overview

30 August 2016

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 Milestones in our all-pervasive Quality Commitment
BS ISO
SEI
SEI 7799 CMMi CMMi
CMMi
CMMi 20000-1 Dev
:2005 SVC
L4
L4 V1.3 L3 ISO V1.3 L5
PCMM CMMi 27000
ISO
ISO 2000 SEI ISO 2016
ISO L5 ISO Dev 2014 -2013
9001
9001 CMMi 14001
9001- CMMi 9001 V1.3 L5
L5 :2004 CMMi
2000 2004 L5 -2008
1993 ISO 2013 SVC
2002 ISO 2009
2001 27001 CMMi 20000-1 V1.3 L5
2006 Dev :2011
V1.2 L5 2015
2007 2012
2010

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 • Delivery Head
ality Manager • KDM/DM
QA Team • PM1

A
Delivery Excellence Group Structure • Project Leader

• Team Member1
ns
ervice desk • Team Membern
BUn
endent Audit Function
BU•1 PM2

ity Manager

Corporate Quality Function BU Quality Function

PET: Process Excellence Team,

Metrics PET BEU QA BEU: Business Enabling Unit,
▪ UnderstandPC
the project PC: Process Consultant,
needs PI: Process Improvement,
▪ Provide guidance for ▪ Define new processes, ▪ Plan for external to define the required QA: Quality Assurance,
implementation of estimation tools, templates, surveillance/certification process BD: Business Development,
and quantitative project checklists, guidelines audits and the certifying for the project PM: Project Manager,
management process areas ▪ Implement , monitor and Body/ Third party auditors ▪ Conduct workshop based SM: Senior Manager,
▪ Derive process performance track progress of PI’s ▪ Plan for Internal Audits DH: Delivery Head
Process trainings in
baselines at the org level under implementation once in six months BU/Centre
▪ Conduct process calibration
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 Quality as a Differentiator
ide-ranging lifecycles, technologies, services which are up to date with Industry best practices
ediction models
mpliance to achieve program/project objectives

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 Quality Management System
Integrated system of processes addressing requirements of all qu

Apex Layer

▪ Company Mission, Vision, Goals

Participation of SMEs/practitioners in process definition
▪ Business Planning, Measurement & Improvement Cycle
▪ Process Framework Management
Group Layer
Processes supported with a database of Best practices
BU Management Delivery Processes
▪ Business Planning, Measurement ▪ Account Management
& Improvement Cycle ▪ Project/Service Delivery
▪ BU Governance ▪ Product Process Framework
▪ Sales & Marketing System to invite suggestions to constantly improve the def
BEU Management
▪ Business Planning, Measurement & Improvement Cycle
Operational Layer
Process capability and expectations shared through metrics base
BU Specific Processes BEU Specific Processes

Process Handbooks

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 Quality Management System
http://qms.lntinfotech.co
m/

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 Project Life Cycle : Integrated Process Framework
Refer http://qms.lntinfotech.com/q-m- Project/Service
s/Pages/CE_DP.aspx#AMF for Delivery
elaborate details on each life cycle.

Enterprise Solutions ADM IT Operations IPD

H/W
ERP EI Maintenance Support
Development
Systems
Implementation Integratio Board
Migration
& Roll out n Development
SAP Oracle
AIS &B2B FPGA/ASIC
Porting
Implementation Development
Implementation
& Rollout BPM
Testing
Upgrade Upgrade & Waterfall IC Front End
E2E BW Migration
Development Iterative IC
Consulting Back End
Upgrade Service Agile
Data
Firmware
Warehouse
Development

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 Metrics Driven Approach for Project Management
Metrics and goals defined to cater to specific needs of each lifecycle

Development / Maintenance parameters Support parameters

▪▪ Effort
Effort Variance
Variance ▪▪ %%Availability
Availability
▪▪ Schedule
Schedule Variance
▪▪
Variance
%%Response
Response(of(ofIncidents)
Incidents)
▪▪ Residual
Residual defect
defect density
density
▪▪ %%Resolution
Resolution(of
(ofIncidents)
Incidents)
▪▪ Productivity
Productivity
▪▪ %%Incidents
Incidentsrecurring
recurring
▪▪ Cost
Cost of
of quality
quality
▪▪ ClientSatisfaction
Client Satisfaction
▪▪ Review
Review effectiveness
effectiveness
▪▪ ProjectsDelivered
Projects Deliveredwithin
withinBudget
Budget
▪▪ Defect removal effectiveness
Defect removal effectiveness
▪▪ Client Testing parameters ▪▪ Problemresolution
Problem resolutioneffectiveness
effectiveness
Client satisfaction
satisfaction index
index
▪▪ %%Resource
ResourceUtilization
Utilization
▪▪ Defect
Defect leakage
leakage Transition
Transition
▪▪ Defect
Defect rejection
rejection
▪▪ Schedule
Scheduleoverrun
overrun
▪▪ Test
Test effectiveness
effectiveness
▪▪ Test ▪▪ KTassessment
KT assessmentscore
score
Test Yield
Yield
▪▪ Schedule ▪▪ KCDaccuracy
KCD accuracy
Schedule variance
variance
▪▪ Cost of quality
Cost of quality
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▪▪ Client
Client satisfaction index
satisfaction index
 Process Improvement Framework
Audit &
Metrics Data
Assessment
Analysis
Findings

P
Initiatives E
T
Business
Process
Goals & New Tools &
Objectives Improvements
M
Industry
QMS
Tool Defect E
Benchmarks Enhancements Prevention T
R
Participation in
I
industry forums C
S

Process Project
Process Improvement Best
improvement Suggestions Practices
suggestions are
recognized and Contribution to Process assets
rewarded GotAnIdea – contributed to
QMS improvement Gyankosh

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 Tool driven Project & Program execution
Project
Initiation
Audit
Work Planning
workflows

LifecycleProject
Management Tool(Splice M/COMPASS) Process
Metrics Tailoring

Test Timesheet
Management tracking

Risk Issue
database tracking

Defect Risk
Tracking Monitoring

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 Gyankosh: An Holistic Knowledge repository
Technical
Paper
Reusable Components: Reusable
Components or Utilities that can be
customized or reused
Gyankos
h Technical Paper: Repository of Technical
documents, White papers and Training material

Lessons Learnt: Learnings from

project execution, challenges faced

Tool Database: Organization wide tools

database for Licensed, Freeware and In-
house tools
Good practice: Good practices that improve
project objectives and customer
satisfaction

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 Got an idea : Portal for Suggestions for Process Improvements

Every idea of yours will make a change and add to the Usability & Quality of QMS

Your inputs are one of the important sources to identify process improvements.

Valuable and Excellent Ideas get gold points to redeem!

Got An Idea
https://gotanidea.lntinfotech.com

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 Gamification

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 Next Steps

▪ Attend Role based trainings for TM/ PM/ PL/ DP/ Standards

▪ Implement processes in your assigned project

▪ Contact your Quality Representative at your center for any queries

http://qms.lntinfotech.com/A-b-o-u-t/Pages/BUQualityTeam.aspx

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 Let’s Solve

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