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  • Customer Centric

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    Mayeth Corpuz
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    Customer-centric organizations that put customers at the center of everything they do are more profitable than competitors. They anticipate customer needs rather than just reacting to problems, focus on the customer experience over products, and get it right from the start rather than just fixing issues later. Being customer-centric means being friendly, anticipatory, and purpose-driven rather than just profit-driven.

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    Customer Centric

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    Customer-centric organizations that put customers at the center of everything they do are more profitable than competitors. They anticipate customer needs rather than just reacting to problems, focus on the customer experience over products, and get it right from the start rather than just fixing issues later. Being customer-centric means being friendly, anticipatory, and purpose-driven rather than just profit-driven.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    20 views2 pages

    Customer Centric

    Uploaded by

    Mayeth Corpuz
    Customer-centric organizations that put customers at the center of everything they do are more profitable than competitors. They anticipate customer needs rather than just reacting to problems, focus on the customer experience over products, and get it right from the start rather than just fixing issues later. Being customer-centric means being friendly, anticipatory, and purpose-driven rather than just profit-driven.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    1

    CUSTOMER-CENTRIC
    CUSTOMER SERVICE CUSTOMER - CENTRIC

    Profit Driven Purpose Driven


    Customer is Right Anticipate Customer
    Needs

    Organizations that
    put their customers
    at the center of
    Friendly Real
    everything they do
    Reactive are 60% more Anticipatory
    profitable than their
    competitors.

    Get It Right
    Make It Right
    Customer Experience
    Product is the Focus
    is the Focus
    Infographics – List Charts
    2

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    www.yourwebsite.com

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