BUSINESS

Information Confirmation Issue Closed

Call/Self service/E mails Provided Yes

No

• 1st Level resolution

L1

• Create Incident
• Assign Incident

• SAP/CND
• Determine resolver group
L2

Translate to English
• Translation

• Analysis of incident Add Information/Question

GSC

• Provide Solution
Resolution
 Consignment Fill- Up
Customer
Special Stock
Create Delivery Create Goods issue
Consignment fill- Invoice for freight
document with ref to document and
Up Order
order shipment document

Consignment Issue

Create Delivery Create Shipment Create Billing for

Consignment
document with ref to document and Customer document
Issue Order
order shipment cost
 Consignment Return

Consignment
Create Delivery
Return Order Invoice for Return
document with ref to
with Ref to Issue
order
document
 Transport Request flow

Request creation in TR movement to

Incident creation Testing in client (BSD
transaction ZTCR in client (BSQ 300) and
by Business 300)
client (017) Final testing

TR movement to
client (BSP 300) after
Final testing and
approval
 Return for the document type ZCET

VA01 VL01N VF01/ZTT J1B1N

OV RM M0003 NF-e
FAT

MAP
XML

UPDATE
ACTIVE GRC
SEFAZ