Analyze, Predict and Prevent

Company Profile
Analyze, Predict and Prevent
www.9etechnologies.com
Company Profile 9Elements Technologies Pvt. Ltd.
9E in brief:
 Growing Product Engineering and Software Development Services Company
 Designs and delivers simple, cost effective and innovative technology-enabled business
solutions to both, SMEs and Corporate.
 Seasoned management team
 Promoted by enterprising technocrats with experience in High End Telecom Billing,

Switch & Network , Health Care development and Banking domain
 Telecom, Investigative data analysis , Healthcare & Education domain are the main verticals
 Clients include SMEs, Corporate & Govt., Organizations
Products Offered 9Elements Technologies Pvt. Ltd.
TELECOM
 Spent years in understanding CDR patterns to develop an
indigenous CDR based data analytics platform, CARE (CDR Analysis and Reporting Engine).
 CARE is a CDR Analytical platform and can cater to

 Forensic Analysis
 Telecom Churn Prediction
 Market Research
 Investigative Analysis
 Profit Leakage Analysis
 Among top two companies for providing leading edge technology using CARE for
Investigation Solution (LASER) to the Police & Law Enforcement Agencies
 High Volume Data Loading and Analysis
 Contact Analysis
 Frequency Chart
 Find the path traversed over Google map
 Tower Analysis
Products Offered 9Elements Technologies Pvt. Ltd.
aHead - enabling the telecom service providers to proactively analyze and take proactive steps in
controlling churn and executing targeted campaigning.
what can aHead do for you Pro-Actively
 Analyze and predict churn (Voice & VAS)

 Identify and analyze high value customers
 Rate plan optimization
 Effective marketing & Revenue generation through Targeted Campaigning
 Analyze network data to identify problem areas
ECHO- ITIL Aligned Incident Management
Echo enables comprehensive, best practice based incident and problem management processes via intuitive,
easily adopted, enterprise scale technology.
 Automation of service desk.

 Rapid incident and problem creation and closure.
 Improve key metrics such as first call resolution, mean time to repair, and reoccurring Incidents
Solutions Offered 9Elements Technologies Pvt. Ltd.
Control Center - A Comprehensive Project Tracker
is about capturing all the measures resulting in taking the exact actions that will produce what's of
critical importance for the project.
 PO Management
 Diverse billing module covering Activity and Time based billing systems
 Plug revenue leakage
 keep track of all the residual mile stones
 Target setting for the teams based on Revenue or activity or both
CATMG- Inventory Management System

 Warehouse Management
 Audit Trail for Inventory Adjustments
 Stock Transfer
HealthCare Solution
Offers a comprehensive solution for all health care need. Various offerings in this domain includes
 Complete Hospital Management System
 Document Management System for MRD and admin activities.
Services Wing 9Elements Technologies Pvt. Ltd.
9Elements - Services Division
Our service centre is vibrant with a versatile skill pool

specializing in technologies like Core Java, Ajax, springs,
hibernate, JSP , RDBMS (Oracle/MySQL) , Data-warehouse
Working with Several clients in India developing
 Complete Automation of examination process in one of the autonomous university having more than 5000
students enrolled. Apart from solving the day to day complex processes, our design of the whole process will
help them gather intelligence and do reporting better.
 Automation of patient records and documents for a reputed hospital with many branches in India. Our IT
implementation for their problem will help them stop worrying about lost and misplaced file. Will give faster
& secured access to the required documents. Archiving and retrieving is easy now. The whole process
increases the productivity of the hospital.
 Criminal Tracking System for Intelligence Department.
Introducing ECHO 9Elements Technologies Pvt. Ltd.
'Real World' definition of Incident Management:

IM is the way that the Service Desk puts out the 'daily fires'.
Why Incident Management
The objective is to
restore normal operations as quickly as possible
with the least possible impact on either the business or the user,
at a cost-effective price.
And the absence leads to

 Poor communication of outages and their impact
 Inappropriate prioritization of incidents
 Poor visibility of impact of incidents upon the business
 Extended resolution times
 Inconsistent service delivery/approach to resolution
 Continuously re-inventing the wheel
 Ineffective use of knowledge repositories
Echo enables comprehensive, best practice based incident and problem

management processes via intuitive, easily adopted, enterprise scale
technology.
With ECHO
 Enforce best practice processes
 Improve key metrics such as first call resolution, mean time to repair, and
reoccurring Incidents
 Reduce call volumes and encourage user self-sufficiency by letting
Users search FAQs, known solutions, and workarounds to common issues
 Prevent future incidents from occurring
 Increase customer satisfaction ratings
 Align service desk functions with business drivers
 Enable service desk consolidation
ECHO provides:
 Distinct, yet fully integrated, Best Practices based incident and problem
management applications
 Single, purpose built Configuration Management Database, allowing for business
awareness of service desk functions
 Powerful, proven workflow engine enabling automation of service desk processes
 Seamless integration with other service management solutions
 Simplified interfaces for rapid incident and problem creation and closure
 Multi-tenant architecture supporting service desk consolidation for global
enterprises
 Built-in process flow taskbar and interactive process models
Company Profile 9Elements Technologies Pvt. Ltd.
Contact us
contact@9elementstechnologies.com
#96, 34th ‘B’ Cross,

16th Main, Jayanagar 4th ‘T’ Block
Bangalore – 5660041
India
+91 – 98869 – 49368

Analyze, Predict and Prevent

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Company Profile

Analyze, Predict and Prevent

 Growing Product Engineering and Software Development Services Company

 Seasoned management team

 Promoted by enterprising technocrats with experience in High End Telecom Billing,

 Clients include SMEs, Corporate & Govt., Organizations

 CARE is a CDR Analytical platform and can cater to

 Analyze and predict churn (Voice & VAS)

ECHO- ITIL Aligned Incident Management

 Automation of service desk.

CATMG- Inventory Management System

9Elements - Services Division

Our service centre is vibrant with a versatile skill pool

Working with Several clients in India developing

 Criminal Tracking System for Intelligence Department.

'Real World' definition of Incident Management:

Why Incident Management

And the absence leads to

Echo enables comprehensive, best practice based incident and problem

 Enforce best practice processes

 Reduce call volumes and encourage user self-sufficiency by letting

Users search FAQs, known solutions, and workarounds to common issues

 Prevent future incidents from occurring

 Increase customer satisfaction ratings

 Align service desk functions with business drivers

 Enable service desk consolidation

 Single, purpose built Configuration Management Database, allowing for business

awareness of service desk functions

 Powerful, proven workflow engine enabling automation of service desk processes

 Seamless integration with other service management solutions

 Multi-tenant architecture supporting service desk consolidation for global

 Built-in process flow taskbar and interactive process models

#96, 34th ‘B’ Cross,

+91 – 98869 – 49368

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