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  • Amazon Go Decision Making

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    Citra Suryaning Wardani
    6 views8 pages
    The document discusses decision making for improving customer service at Amazon Go stores. It outlines rational and nonrational decision making processes, as well as ethical considerations. Rational decision making involves identifying problems, generating alternative solutions, evaluating alternatives, and implementing and evaluating choices. Nonrational factors for Amazon Go include uncertainty over technology acceptance, higher costs, and security issues like hacking. Ethically, privacy and data use related to monitoring customers must be considered in decisions to increase convenience.

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    Amazon Go Decision Making

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    The document discusses decision making for improving customer service at Amazon Go stores. It outlines rational and nonrational decision making processes, as well as ethical considerations. Rational decision making involves identifying problems, generating alternative solutions, evaluating alternatives, and implementing and evaluating choices. Nonrational factors for Amazon Go include uncertainty over technology acceptance, higher costs, and security issues like hacking. Ethically, privacy and data use related to monitoring customers must be considered in decisions to increase convenience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views8 pages

    Amazon Go Decision Making

    Uploaded by

    Citra Suryaning Wardani
    The document discusses decision making for improving customer service at Amazon Go stores. It outlines rational and nonrational decision making processes, as well as ethical considerations. Rational decision making involves identifying problems, generating alternative solutions, evaluating alternatives, and implementing and evaluating choices. Nonrational factors for Amazon Go include uncertainty over technology acceptance, higher costs, and security issues like hacking. Ethically, privacy and data use related to monitoring customers must be considered in decisions to increase convenience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 8

    DECISION MAKING ON

    CITRA SURYANING WARDANI LARISSA NABILA TATAG ASMARAJATI


    Identification Problem

    Bagaimana pengambilan keputusan yang dilakukan Bagaimana ethics & privacy pada
    oleh Amazon Go untuk meningkatkan pelayanan pengambilan keputusan tersebut
    pelanggan
    Rational Decision Making

    Identify the Generate Evaluate Implement and


    Problem or Alternative Alternative Evaluate
    Opportunity Solutions
    Nonrational Decision Making

    Ketidakpastian apakah teknologi bisa diterima atau


    tidak

    Lebih Mahal

    Masalah keamanan (hacker)


    Ethical Decision Making
    “Good decision come from
    experience.
    Experience comes from
    making bad decisions.”
    - Mark Twain -

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