Professional Documents
Culture Documents
• Design:
• “To design” refers to the process of originating
and developing a plan for a product, service or
process.
• Process:
• Is any part of an organization which takes a set
of input resources which are then used to
transform something into outputs of products or
services.
Process Design
Process design
Screening
Layout
and Flow
Preliminary Design
Evaluation and
Improvement
Process Job
Technology Design
Prototyping and final
design
Process mapping
• Used to identify different types of activities.
• Shows the flow of material, people or
information.
• Critical analysis of process maps can improve
the process.
Process mapping symbols
Operation (an activity Beginning or end of process
that directly adds value)
Customer
Request
Bread and
Base filling The outline process of making and
selling customized sandwiches
Assemble whole
sandwich
Use standard
“base”?
No
Yes Fillings
Customer The detailed process of
Request assembling customized
Assemble from
sandwiches
standard “base”
Stored
“Bases”
Customized sandwich improved new process
Assemble whole
sandwich
Fillings