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  • Process Improvement Technique

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    Dr. Sunil Kakkar
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    This document discusses Six Sigma, a process improvement technique introduced at Motorola and later adopted by General Electric. Six Sigma uses statistical analysis and aims to reduce process variation and defects. It is based on statistical process control and Juran's 10 steps for quality improvement. Six Sigma projects follow the DMAIC model (Define, Measure, Analyze, Improve, Control) or DMADV model (Define, Measure, Analyze, Design, Verify) and tools like Quality Function Deployment help determine customer needs and requirements.

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    This document discusses Six Sigma, a process improvement technique introduced at Motorola and later adopted by General Electric. Six Sigma uses statistical analysis and aims to reduce process variation and defects. It is based on statistical process control and Juran's 10 steps for quality improvement. Six Sigma projects follow the DMAIC model (Define, Measure, Analyze, Improve, Control) or DMADV model (Define, Measure, Analyze, Design, Verify) and tools like Quality Function Deployment help determine customer needs and requirements.

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    6 views12 pages

    Process Improvement Technique

    Uploaded by

    Dr. Sunil Kakkar
    This document discusses Six Sigma, a process improvement technique introduced at Motorola and later adopted by General Electric. Six Sigma uses statistical analysis and aims to reduce process variation and defects. It is based on statistical process control and Juran's 10 steps for quality improvement. Six Sigma projects follow the DMAIC model (Define, Measure, Analyze, Improve, Control) or DMADV model (Define, Measure, Analyze, Design, Verify) and tools like Quality Function Deployment help determine customer needs and requirements.

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    © All Rights Reserved
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    of 12

    Process Improvement Technique

    Introduced by Bill Smith



    at Motorola
    Adopted by Jack Welch at

    General Electric

    (σ) is a statistical term that measures standard
    deviation or how far a given process deviates
    from perfection.

    Normal Distribution Curve

    Based on
     Statistical Process Control


     Juran’s 10 Steps to Quality Improvement

    1. Build awareness of opportunity to improve.


    2. Set-goals for improvement.
    3. Organize to reach goals.`
    4. Provide training
    5. Carryout projects to solve problems.
    6. Report progress.
    7. Give recognition.
    8. Communicate results.
    9. Keep score.
    10. Maintain momentum by making annual improvement part of the regular systems and processes of the
    company.
    DMAIC

    DMADV



    GE - CONCEPTS

    QFD – House of Quality

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