Activities & Deliverables in

“Measure” Phase of DMAIC

Model
Presented by
Rohit Satija – (20021241093)
Rouhan Mondal – (20021241095)
U S Vishaal – (20021241128)
 SIX SIGMA
Reduce Operational Variance
Improving The Overall Quality And Performance Levels
Quality Culture Infrastructure
Green Belts, Black Belts, and Master Black Belts; training; language;
and a particular(read data-driven) mindset.
Problem-solving methodology that uses human assets, data,
measurements, and statistics
Eliminate Waste And Defects
Increases Customer Satisfaction, Profit, And Customer
Value
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 DMAIC MODEL
The DMAIC model is a roadmap for Six Sigma, used to improve the quality of
results that company processes produce.

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 Measure Phase
Correct
A deep understanding Focus is on the
of what your customer mechanism for
type of data
wants from you is gathering these
developed. needed.
data.

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 Key Deliverables

 Drill down on customer critical-to-quality  Validate that the defect definition can be
parameters (CTQs), also known as the big measured (data source validated) 
Y to little y, where little y is the process(es)
that has the largest impact on the big Y  Establish and distinguish between data
(customer CTQ).  types involved (discrete/attribute vs.
continuous/variable) 
 Performance standard for big Y. 
 Initiation of the data-gathering process
 A detailed process map
 Validation of the accuracy and reliability
 A definition of the defect, developed by of the data collected
reviewing the competition and customer
requirements 

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 Step 5: Define The CTQ
Characteristics (Project Y)
What am I trying to improve? 
What does the customer deem essential? 
How do I set up a project to meet the customer’s needs?

To help you arrive at the answer to these questions, specific tools

are available:

Process-map | Fishbone-diagram | FMEA

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 X-Functional Process Map
1
Provides the ability to uncover problem areas in your business, particularly if they
have historically been overlooked.

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Enables the entire group to have a clear view of how a particular operation is
failing to meet customer needs.

3 Helps pinpoint the data that you need—and may not possess.

Eliminates the perception of how a process works by documenting how it actually

4 flows.
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 Fishbone Failure Modes and
Diagram Effects Analysis

 Document and track actions that are taken to

 Ensure that all possible causes are being
reduce risk.
considered.
 Identify value-adding and non-value-adding
 Tap into process experts’ knowledge.
steps.
 Ensure that the true problem has been
 Identify process variation caused by training
identified.
or personnel—high customization.
 Identify and gauge the impact and the ease
 Improve the quality and reliability of
of implementation for each identified cause. 
products or services.
 Reduce product development time and cost.

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 Step 6: Outline Performance
Standard
This is a precise description that removes ambiguity concerning a
Operational process. It provides a clear way to measure that process. An operational
Definition definition is key in getting a value for the CTQ that is being measured. 

This is where a process or product is aimed. If there were no variation in

the process, this is the value that would always be achieved. Target

This is the amount of variation in the process, product, or service that

Specification limits a customer is willing to tolerate. It is usually shown by upper and
lower bands (specification limits) that, if surpassed, will cause
rejection or dissatisfaction by the customer.

A defect is anything that results in customer dissatisfaction or

Defect
nonconformance. Definition

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 Step 7: Develop A Data Collection
Plan
Establishing
data collection
goals

Developing operational Actual data

definitions and collection and monitoring
procedures
Ensuring data
consistency and
stability

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 Step 8: Validate The Measurement
System
The goal is to minimize the measurement variation so that the actual process
variation can be observed.

Elements of Measurement System Analysis

Accuracy Precision

Repeatability

Reproducibility

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 Application Of Lean Six Sigma
Case Study—Measure Phase Deliverables

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Fishbone Diagram

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Performance Standard

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 Data Collection Plan and Validate the Measurement
System
 The team agreed that it should only
take four minutes to enter data, and
that anything beyond that could
indicate a measurement system issue.
 Based on 250 data points, there were
only four instances in which the
system time stamp and the file time
stamp did not meet the four-minute
timeline.
 Therefore, the measurement system
accuracy is around 98.4 percent (1 −
(4/250)) × 100%.

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Thank
You!!!