Simulation

THE COSTUMER SERVICE QUEUE AT

PUSAT LAYANAN KESEHATAN UNAIR

MATHEMATICS | FACULTY OF SAINS AND TECHNOLOGY | UNIVERSITAS AIRLANGGA |2019

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ABOUT ME

LANA FITROTUN NUHA

081611233069
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CHAPTER I : INTRODUCTION

CHAPTER II : DATA OF THE RESEARCH

CONTENT
CHAPTER III : METHODOLOGY

CHAPTER IV : DISCUSSION

CHAPTER V : FINAL
CHAPTER I CHAPTER II CHAPTER III CHAPTER IV CHAPTER V

CHAPTER I :
INTRODUCTION
 I II III IV V

 BACKGROUND
 I II III IV V

PLK UNAIR is a health service unit that causes queues for the
visitors (patients). The queues that occur at PLK UNAIR are divided
into two types based on the needs of the patients. However, most
patients only accumulate in one type of counters, namely the type of
general practitioner counters.
 I II III IV V

 PROBLEM IDENTIFICATION

Based on the background that has been described before, we can

formulate the problem identification as follows:

1. How is the disribution of the Queue Model at PLK UNAIR?

2. How is the implementation program of the simulation’s Queue

Model at PLK UNAIR using C ++?
 I II III IV V

 PURPOSE

Based on the problem identification before, the purpose of this

research can be described as follows:

1. Analyze the disribution of the Queue Model at PLK UNAIR

2. Implement the simulation’s program of Queue Model at PLK

UNAIR
 I II III IV V

 LIMIT OF PROBLEMS

Limit of problems based on :

1. The Research done on thursday, 14November 2019 at 09.00 – 11.00 in PLK
UNAIR
2. This Research using single Chanel – Single Phase.
3. The characteristic of the queue is First Come First Served.
4. There are no customers out of the system after getting into the queue line.
5. The simulation program is using Borland C++.
CHAPTER I CHAPTER II CHAPTER III CHAPTER IV CHAPTER V

CHAPTER II :
DATA OF THE RESEARCH
 I II III IV V

 THE DATA OF THE RESEARCH

waktu kedatangan waktu pelayanan
193 437
327 352
379 679
267 475
558 698
102 554
172 588
450 420 379 655
361 401 90 298
592 483 340 60
195 754
875 566
940 126
576 511
477 377
419 113
855 411
379 655
 I II III IV V

 THE DISTRIBUTION OF THE DATA

One-Sample Kolmogorov-Smirnov Test

kedatangan pelayanan

N 20 20
Mean 427,3500 447,9000
Normal Parametersa,b 247,26574 193,40737
Std. Deviation
Absolute ,128 ,110
Most Extreme Differences Positive ,128 ,102
Negative -,108 -,110
Kolmogorov-Smirnov Z ,570 ,492
Asymp. Sig. (2-tailed) ,901 ,969
a. Test distribution is Normal.
b. Calculated from data.
CHAPTER I CHAPTER II CHAPTER III CHAPTER IV CHAPTER V

CHAPTER III :
METHODOLOGY
 I II III IV V

 METHODOLOGY

COLLECTING DATA :
OBSERVATION METHOD

TYPE OF RESEARCH :
QUANTITATIVE RESEARCH,
calculate time between arriving and time of serving

OBJECT OF RESEARCH :
The queuue system for service data change section at PLK
UNAIR

DATE AND TIME OF RESEARCH :

14 NOVEMBER 2019
at 09.00 – 11.00
 I II III IV V

 PROBLEM SOLVING STEP

1. Studying of literature about Queue System.

2. Analyzing the activity flow from the system, and observing the time of
arriving and time of serving.
3. Recapitulation of data using Microsoft Excel.
4. Analyzing the distribution of arriving time, and distribution of service
time using IBS SPSS Statistics 22
5. Modelling the queue system program using Borland C++.
CHAPTER I CHAPTER II CHAPTER III CHAPTER IV CHAPTER V

CHAPTER IV :
DISCUSSION
 I II III IV V

 ANALYZE THE QUEING MODEL

TYPE OF SERVICE :
SINGLE CHANNEL SINGLE PHASE
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 PARAMETER VALUE

Avarage of time Std deviation of Avarage of

Std deviation of
between arriving time between service time
NO service time per
(μ𝒘𝒂𝒌 ) per arriving per (μ𝒘𝒍𝒑 ) per
second
second second second

1 427.35 247.26 447.9 193.4

 I II III IV V

Simulation of
The Program
CHAPTER I CHAPTER II CHAPTER III CHAPTER IV CHAPTER V

CHAPTER V :
FINAL
 I II III IV V

 CONCLUSION
Based on the research, we have conclusion that Queue System at PLK UNAIR is still not
optimal, because the result show that for 20 customers we get the average of service
time is about 600.3 second which means that every customer have to wait the service
for about 10 minutes. there is still a long queue accumulation

 SUGGESTION
So we have a suggestion for PLK UNAIR to optimize the system with increasing the amount of
server or increasing general practitioner to reduce the long queues and provide better service
for the patients.
.Thank You.