MANAGEMENT & OPERATIONS

GROUP PRESENTATION

1. NGUYEN THANH THUY TIEN - GBS18021

2. NGUYEN TRONG ANH THO - GBS17553

3. MACH VI HUNG - GBS17596

4. NGUYEN MINH DAT - GBS17213

GBS18021_NguyenThanhThuyTien_GBS17553_NguyenTrongAnhTho_GBS17475_NguyenMinhDat_GBS17213_MachViHung_GBS17596_488_AS1

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 TABLE OF CONTENT
MANAGEMENT Assignment scenario
& OPERATION
Manager and Leadership
Identify Style, Role and Characteristics of Management
Identify Style, Role and Characteristics of Leadership
Differentiate between the role and characteristics of a leader and a manager
Management and leadership approach of Vietnamese organizations
The role of a leader
The function of a manager
Leadership theories
Management approach
The strengths and weaknesses of different approaches
Group Presentation Conclusion
 Assignment scenario.
You have been promoted to be the Director of FPT Software Company which is part of FPT
Corporation (FPT – HoSE) – the global leading technology, outsourcing and IT services
group headquartered in Vietnam with nearly US$2 billion in revenue and more than 13,000
employees. Since your background is purely computer science, FPT has sent you to study a
mini MBA program at FPT School of Business. In your first class on Management, you are
required to work with your classmates to form a group of 4-5 people and carry out a report
on basic management and leadership knowledge, which will set a good foundation for
future courses as well as your work as a director.

Group Presentation
 Definition of Manager

 - Managers are people who work in organizing and controlling other people's
work and are accountable to their performance results
 - Managers are people who plan, organize, lead and control people, finance,
material and information effectively to achieve their goals.

Dat's Presentation
 Roles of managers
- Representation, Leadership, Communication role
- The role of collecting, receiving information related to organization
- The role of handling disturbances
 The skills needed by the manager are
- technical skills are required
- Human Resources Skill
- Thinking Skills

Dat's Presentation
 Definition of Leadership

In businesses, leaders are determined from their position, duties and activities
to the business. Leaders can appear at all levels in the organizational structure
of the business, such as the leader of the entire business, with the general
manager, the director, and the head of the department having the head,
leading the working group with the team leader
The best example of a business leader is Bill gate. He is not only an intelligent
wealthy but also a good leader.

Dat's Presentation
 Role of Leader with Business
- Strategic orientation: an enterprise that wants to develop needs a long-term and
appropriate strategy. Of course that strategy must be a vision of the future in the
target business environment that the company aims for.
- Support staff promptly: A leader also needs to appear at the right time when
struggling employees need support. Sometimes employees get stuck and they feel
depressed because they are not smart enough to find a solution. What is important
for the leader now is to help the employees find the key point to cause confusion
- Inspire, gather strength: Inspire people to gather for a common purpose. The leader
must make sure that the employees are given proper attention. Spiritual
encouragement for employees at the right time will create great motivation for
employees to successfully complete their jobs and overcome difficulties.

Dat's Presentation
 The difference between management and leadership
Management
Organizational orientation +Planning, budgeting
+Recruitment organization
+Guidance and control
+Create barrier boundaries
Relationship +Focus on the target-
positioning, set up goods and
services
+Acting like a boss
Character +Keep an emotional distance,
work as a machine, follow,
guide
+Maintain stability, create
effective culture
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Leadership
+Strategic planning, vision
+Creating culture and common
values
+Help others improve
+Reduce barriers, boundaries
+Focus on people, transmit
hope and encourage people
+Facilitate everyone
+Having an emotional
relationship, caring,
encouraging, listening
+Create change and integration
culture
 Some people say don’t let those "scholars" become principals
of major universities in Vietnam, but many people criticize those
judges as wrong. those who advocate for "scholars" say:
although they are not good at their skills, but they have talent
in management, that's why "scholars" can also manage
universities.
 The reasoning sound reasonable but it was wrong one thing.the
principal is a leader, not a manager, and the leader needs a
high level of education, a high reputation, a broad
understanding.Besides, people with poor expertise will find it
difficult to achieve
Hung's them.
presentation
RELATIONSHIP BETWEEN OF
MANAGEMENT AND LEADERSHIP.
 Sometimes managers need to be leaders or contrary. Because,
Management and Leadership are also activities that include the
decision-making process and the organization of making decisions,
controlling the activities of the organizational unit to achieve the set
goals.

Hung's presentation
Analyze and differentiate between the role and
characteristics of a leader and a manager
Leader Manager
- create a broad vision - organizing and controlling
activities according to
- sets out guidelines, principles requirements
and strategies - implementation organization
- interested in strategic issues - only focuses on specific and short-
term strategic and objective
and long-term goals requirements
- use motivational and - use strict organizational measures,
persuasive methods based on the constraints of
legislation and institutions

Tien's presentation
 Managerial functions:

Planning
 The manager will create a detailed action plan aimed at a
number of organizational goals.
 Planning is a continuous step and can be highly specialized
based on the organization's goals, division goals,
departmental goals and group goals. Managers must realize
which goals need to be planned in their personal area.

Tho's presentation
 Example:
 Tim Cook, CEO of Apple Corporation. Tim Cook first
needs to take the time to figure out the necessary steps
that he and his sales team must make to increase sales.
These steps may include things like increasing a specific
area ad, placing some items on sale, contacting
customers in advance to see if they are interested in
buying more products. The steps are then organized into
a logical model to Tim Cook and his staff can track
them.

Tho's presentation
Organizing and staffing

 The second of the management functions is

organization and staffing. It is the process of bringing
together physical, financial and human resources and
developing productive relationship amongst them for
achievement of organizational goals.

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Leading

 Leading is considered the most important and

challenging of all management activities. Leading is
to influence or motivate members of the organization
to work with the organization's interest. Creating a
positive attitude towards work and goals among
members of the organization is called leaders.

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 Controlling

 Control is to measure, compare, find deviations

and fix organizational activities to be carried
out to achieve goals or objectives. Control
activities often involve measuring achievement
or results of actions taken to achieve goals.

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 Leadership roles
- Strategic planning: Warren Edward Buffett is an American investor, entrepreneur and
philanthropist. He alway creat a clear vision before he do because he think "a vision will see
many things, believe in what you see“

- Create a model: Konosuke Matsushita is a very strict leader. He set his own rules to be insistent
with himself and set an example for all employees. Working late for 10 minutes, Panasonic
founder punished himself by cutting his wages to set an example for employees

- Inspire employees: Steve Jobs is an American businessman and inventor. He is co-founder,

president and former CEO of Apple. In Steve Jobs, we can see that there are many statements that
can inspire listeners. His best inprise statement is "The initiative helps distinguish a leader and a
follower.”

Tien's presentation
 Management and leadership approach of Vietnamese
organizations.
 The role of the leader has been raised since the end of the war. To suitable with
Vietnamese organization, we should understand about culture revolutionary tradition
of Viet Nam people.

 A special real life example is Uncle Ho. The brilliant and moral wisdom of a great
man, a cultural celebrity.
 The leader must respect, listen to ideas and solve timely the legitimate recommendations of the
people

 Attaches great importance to the principle of democratic centralism, the leadership collective
coupled with the assignment of individuals in charge

 The leader is the person who must model everyone who obeys the law
Tien's presentation
5 main approaches of management

- The Classical Approach : It is about applying the original studies and researches done on
management when it first became an official field of study during times of war, developed in
order to improve productivity, efficiency, and output
- The Behavioral Approach : The behavioral approach is about being concerned with the
individual in an organization. This was developed when managers began to face issues in dealing
with varying circumstances as they could not understand employee behavior
- Quantitative Approach : This approach is about using math and statistics and other quantitative
methods to make better managerial decisions
- Systems Approach: When using the systems approach, you are looking at the organization as a
whole system. You count your employees, clients, customers, partners, managers, and every
stakeholder as a part of this system, and without any one part, the system would fail
- Contingency Approach: This approach is based on the concept that there is ‘no one best way’
in management.

Dat's Presentation
Example for Management Approach

 For example: Systematic desensitization of The behavioral

approach, it’s a way to make the client reduce negative emotions
and adapt gradually to emotions that cause that feeling. Example:
Someone afraid of heights, suggested they imagine climbing
upstairs like at home. Combine fantasy, relaxation until they climb to
the highest position.

Hung's presentation
For examples of contingency approach in the
company. The company always has preventive
measures to easily manage and solve difficult
problems.When an employee has an incident
occurring such as leaving a job or getting sick, the
company must train and advise other employees
beforehand to replace each department and each
industry expertise to avoid shortcomings in
productivity or each part of the company.

Hung's presentation
Leadership theories:

Trait Theories:
 Trait Theories suggest that people inherit certain qualities and characteristics that
make them more suitable for leadership. Trait Theories often determines a specific
personality or behavioral trait shared by leaders. For example, traits such as
outward, confident and courageous are all traits that are likely to be associated
with great leaders.

Tho's presentation
Behavior theory
Participative theory
 The behavioral theories of leadership are • Participative theory show that the ideal
leadership style is one that takes into
based on the belief that great leaders are account the input of others. These leaders
created, not born. Stemming from encourage the participation and
contribution of team members and help
behavioralism, this leadership theory team members feel more appropriate and
focuses on the actions of leaders, not the committed to the decision-making
process.
mental quality or the internal state.
According to this theory, people can learn
how to become leaders through teaching
and observation.
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Contingency Theories
 The leadership theory of leadership focuses on
specific environmental-related variables that can
determine which specific leadership styles are best
suited for the situation. According to this theory,
no leadership style is best in every situation.
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Situational Theories
• The theory of situations shows that
leaders choose the best way to act
based on situation variables.
Different leadership styles may be
more suitable for certain types of
decisions
 Real-life about leadership theories
 Effective qualitative analysis

Steve Jobs is an effective leader. His leadership is very harsh. Howevers, by all his pasionate, he
inprises his staff in order to achieve big vision of changing the world. He attracted the best people
and didn’t worry about what he liked because he believed that his products are revolutionary
technology products and it can change this world.

 Situational Theories

Bill Gates is the founder of Microsoft. He believes in the power of innovation and employee
motivation. This will help innovate in products, markets, processes and other areas. Therefore, he
believe in give his power for staff

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 The strengths and weaknesses of different approaches

- In this section, we address the strengths and weaknesses of different approaches such
as Contingency Approach, Systems Approach, The Behavioral Approach,
Quantitative Approach, The Classical Approach
- Choose a typical approach and give its strength and weaknesses.
(The remain approach has been refered in hard and soft copy)

 Strength: The system leadership model present and explain phenomena and facts.
In particular, it clarifies the thinking about the complexity and dynamics of the
environment and provides a framework for building ideas.
 Weakness: This process is long and complex in nature and it is not widespread.

Tien's presentation
 Conclusion:

Through the above discussions, we can summarize the following main issues:
Understanding the concepts, functions, roles of leadership and management as well
as distinguishing who is the leader, who is the manager reason brings benefits and
helps us not to be confused and ambiguous about the two seemingly different
aspects. In addition, we also know about the theory and approach of leadership and
management from the research of experts around the world. Along with practical
examples from well-known leaders will help us somewhat learn more quickly

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