OPERATION DEPARTMENT OF ROJAAI

INC. PVT. LTD

PRESENTED BY: BASANTA BHANDARI

T.U. REGISTRATION NO: 7-2-422-0012-2015
EXAM ROLL NO: 15628/15
BACKGROUND

• As per the requirement of Faculty of Management (FOM) of Tribhuvan University

• Helps the student to identify their field of interest, and also the career they would wish
to practice.
• Opportunity to develop business skills and gain exposure to real work settings
• Opportunity to observe, learn and understand the corporate culture
OBJECTIVES

• To understand the operational activities of ecommerce

• To optimize the customer experience through day to day operational management
• To provide decision support to the company by developing and utilizing data and reports
• To achieve improvement in functionality by testing and researching different tools
• To assist the routine activities of Rojaai Inc.
• To ensure that the departments work as a team by facilitating communication among
different departments
INTRODUCTION OF INDUSTRY

• Buying and selling of goods or services using the internet, and the transfer of money and
data to execute these transactions
• Amazon founded on July 5, 1994 to be the pioneer in modern e-commerce
• Business models:
a) Business to Consumer (B2C)
b) Business to Business (B2B)
c) Consumer to Consumer (C2C)
d) Consumer to Business (C2B)
INTRODUCTION OF ORGANIZATION

• Established in late 2015 to fulfill the gap of quality fashion jewelries in market with
elegant design, great finish and top notch service.
• Private limited company based in Chabahil, Kathmandu operating in B2C model
• Core values:
a) Customer first philosophy
b) Deliver great valuable services
c) Worthy of trust
ACTIVITIES DONE

• Planning daily activities

• Managing the data
• Communicating with the team
• Managing and tracking the inventory
• Managing delivery to customers in a timely manner
• Reporting to the management
LESSON LEARNT

• Various processes of operation management

• Learned to communicate and deal with the customers.
• Institutional culture and the values in the corporate world.
• Working procedure of the operation department.
• Built up teamwork skills
• Boost up self confidence
RECOMMENDATION

• Usage of low cost, flexible and secure payment method.

• Improving product display in the website/application.
• Gaining consumer satisfaction by different policies (e.g. Product return policy)
• Creating awareness among consumer and gain their trust by ensuring them purchasing
online is secure.
• Reducing product delivery time by improved logistic team.
THANK YOU