SOFT SKILLS

By: Sir Pavitra Ranjan.

 Soft skills or Behavioral skills
• Includes;
• Behavior
• Indirect communication
• Emotion
• Gestures
• Personality
• Action
• Body Language
• Thinking
• Concept
• Perception
• SUCCESS = HARD SKILLS + SOFT
SKILLS
• LEARN, UNLEARN AND RELEARN
• YOU CAN DISAGREE BUT YOU
HAVE TO AGREE TO DISAGREE
DUE TO CROSS CULTURAL
BEHAVIOUR
• I’m ok, you are ok - You being
Assertive(Positive).
• I’m ok you are not ok – Egoistic
approach or Superiority,
Aggressiveness.
• I’m not ok you are ok – Inferiority
complex, Lack of self confidence.
• I’m not ok you are not ok – Hopeless
position.
 STRESS
• Overthinking
• Pressure of something
• Work life
• Setting of goals
• Achievement of goals
 Understanding and mapping STRESS
• Driving your car in rush hour
• Getting a last minute work assignment
• Misplacing something in the house
• Having something break while using it
• Dealing with incompetence at work
• Planning your budget
• Being blamed for something
• Waiting a long time at the store of bank{To
reduce stress patience is necessary}
• Stimulus-------- Reaction
 WHAT IS STRESS?
• Stress is your mind and body’s response
or reaction to a real or imagined threat,
event or change.
• These threat, event or change are
commonly called Stressors.
• Stressors can be internal {thoughts,
beliefs, attitude} or external {loss,
tragedy, change}.
• Stress is the reaction to people have
excessive pressures or other types of
demand placed upon them.
• It arises when people worry that
they are or will not be able to cope.
• It’s not stress that kills you it is our
reaction to it.
 EUSTRESS
• Positive
• Energises
• Generally short-term
• Can improve performance
• Believed within coping
mechanisms.(i.e. something
we can handle)
DISTRESS
• Generally feels unpleasant
• Often depletes energy
• Short-term or long term
• Decreases overall
performance
• Perceived outside coping
mechanisms (i.e. something
we cannot handle)
• Can lead to physical illness/
mental fatigue/ emotional
depletion
The reaction of Eustress and Distress!!
 Pickle jar theory
• The theory is used to know that what work is more
important and with that what other work can also be
adjusted.
• Take an empty jar fill rocks in it (i.e. most important
work we have to do).
• After that add pebbles to it (i.e. that is to be done after
the most important work)
• There we can see no space in the jar but can add sand
to it.
• And at last water this indicates if we properly manage
our work there is time for some more we just have to
prioritize the work to its importance.