Solving the Most Frequently

Problems of Computer System

and Networks

1
 Insights (1)

• Effective troubleshooting uses

techniques to diagnose and then fix
computer problems.
• A series of logical steps speeds up the
troubleshooting process.
• The technician will use experience,
logic, reasoning, and common sense to
develop a solution.
 Insights (2)

• Every technician should have a good

toolset.
• Technician is responsible on proper
disposal of the computer system waste.
• Devices that can be replaced or added
in the field are called field replacement
units (FRU).
• Every time the computer is turned on, it
runs through a Power-On Self-Test
(POST).
 Insight (3)

• The complementary metal oxide

semiconductor (CMOS) or non-volatile
random access memory (NVRAM)
stores the systems startup
configurations and parameters.
• The motherboard coordinates the
proper functioning of the system
components.
16 Common Computer Problems: How To Tell If They’re Hardware or Software

Problem SOFTWARE HARDWARE

Could be malware, too many start-up items Could be hard drive is fragmented or starting
Computer is slow
(Windows) or build up of temporary files to fail, not enough RAM or an old CPU
Could be automatic OS update problem, Could be graphics card, motherboard or
Computer keeps restarting
adware, virus or other malware network card drivers
Keyboard, mouse, printer or other Could be computer port issues or peripheral
Could be driver issues
peripherals aren’t working properly component issues
Peripheral commands interpreted
✓
incorrectly
Hardware if it’s happening in more than one
App command not working Software if it’s happening in only one app
app
Could be an app in background is consuming
Internet is slow Could be hard disk failing
the bandwidth

Downloads take forever ✓

Computer freezes ✓

Attachments won’t open ✓

PC blue screen of death ✓ (although it could be your drivers)

Pop-up ads ✓

Corrupt files or long delays accessing files ✓

Google performing oddly ✓

Sudden shut off…or sudden anything

✓
weird
Graphical errors like your computer screen
✓
is jumbled

Unusual noises ✓
 Conclusion

Computer Technician profession

requires not only the knowledge and skills
but also a good attitude, appropriate tools
and experience. Moreover, proper
disposal of electronic waste is necessary
to protect the environment.