The dos and don’ts

of Communication
in the Hospitality
Industry
Presented by:
Talisayon, Vince Jian S.
Vicedo, Jasmine Cameron V.
 FLOW OF THE
PRESENTATION
I. Introduction
1. What is communication?
2. What is the Hospitality Industry
II. Body
1. Environments of Hospitality Industry
a) Internal
b) External
2. Types of Communication
a) Verbal
b) Non-Verbal
c) Graphic/Visual
3. DOs and DON’Ts of Communication in the Hospitality
Industry
III. Conclusion
1. The importance of such forms of communication to the hospitality
industry
 What Is
COMMUNICATION?
the hospitality industry
Environments
of hospitality
industry

• INTERNAL
• EXTERNAL
Environments of hospitality industry

Internal External

transmission of
transmission of
information between a
information between
business and another
organizational members
person or entity in the
or parts of the
company's external
organization.
environment.
Environments of hospitality industry: internal communication
“The more effectively
you communicate

with your

teammates,

the greater

sense of achievement

you can have at work.”

Environments of hospitality industry: internal communication
 Types of
communicatio
n
• VERBAL
• NON-VERBAL
• GRAPHIC
 VERBAL
COMMUNICATION
the use of vocals and words to
express a message or share
information, between a sender and
receiver
Types of communication: vERBal

Internal External
Types of communication: vERBal
Types of communication: vERBal
DOs DON’Ts
 Non-VERBAL
COMMUNICATION
communication through sending and
receiving wordless cues [visual
cues; body language, distance and
physical environments/appearance,
of voice and of touch]
Types of communication: non-vERBal

Internal External
Types of communication: NON -vERBal
Types of communication: NON -vERBal
DOs DON’Ts
 Visual
COMMUNICATION
communication using graphic
elements [symbols; glyphs, icons,
images; drawings, photographs]
Types of communication: graphic/visual

Internal External
Types of communication: GRAPHIC/visual
Types of communication: GRAPHIC/visual
DOs DON’Ts
The dos and don’ts
of Communication
in the Hospitality
Industry
The dos and don’ts of Communication in the Hospitality Industry
DOs DON’Ts
•Refrain from using
complicated words
•Be clear on what you're
saying
•Ask for clarification if
you didn't understand what
the speaker said
•Make sure you're using
appropriate words tailored
to the audience
•Think before you speak
REFERENCES: