EFFECTIVE CONFLICT

RESOLUTION AND
TEAMWORK SKILLS
 Learning Outcome
• Able to know expected behavior regarding effective
conflict resolution and teamwork skills
Have you ever had a disagreement?
Must be skilled in
conflict
resolution
techniques

Conflict resolution is a
necessary component of the
workplace
 What is conflict?

• A state of incompatibility of ideas between two or more parties or individuals

• Natural disagreement resulting from individuals or groups that differ in
attitudes, beliefs, values or needs.
 Conflict Resolution Techniques

• Listen, then Speak

out

Simply listen to all parties

involved to completely
understand the nature of
conflict, then start
troubleshooting solutions.
 Conflict Resolution Techniques

• Gather the Group

Arrange a meeting with all

involved parties to discuss the
issue. Having a group meeting
may also expedite a resolution
that will satisfy everyone.
 Conflict Resolution Techniques

• Be Impartial

Don’t take sides! If you are

partial towards one person, try
to access the situation from all
sides to come up with a fair
and reasonable solution
 Conflict Resolution Techniques

• Do not postpone Conflict Resolution

Address the conflict

immediately. Otherwise, the
situation could escalate and
could affect employee
performance.
 Conflict Resolution Techniques

• Promote Teamwork
Remind you staff of successful
projects that required
teamwork to compete. This is
one of the most effective
conflict resolution techniques
and will really make the
employees think about the
importance of working in a
team.
 Conflict Resolution Techniques

• Broadcast
Praise
The power of encouragement
and motivation can be
multiplied when it is spread to
recognize those who are
modeling the teamwork and
cooperation that is desired
within any conflict.
Conflict Prevention
 Conflict Prevention

• Being Open

If we have issues, we need to

express and deal with them
immediately and not allow it to
accumulate and dwell upon.
 Conflict Prevention

• Maintain Clear communication

Articulate thoughts clearly,

question and clarify views.
 Conflict Prevention

• Encouraging different points of view and evaluating each fairly

without any personal bias

The clear disadvantage is

that it can lead us to make
assumptions about them and
take action based on those
biases.
 Conflict Prevention

• Not looking for blame

Encourage ownership of the

problem and solution
 Conflict Prevention

• Demonstrating respect for team members rather than resorting to

blame game

For any team to be

successful it is critical that
the team members respect
each other.
 Conflict Prevention

• Keeping team issues within the team

Talk issues within the team,

talking outside results in
conflict escalation
 Importance of Conflict Management

Facilitates employees to concentrate on their

work. Strengthens bonds amongst employees
Helps finding a middle way – an alternative to any problem and
successful implementation of any idea.
Motivates employees to strive hard to live up to the expectations
and contribute to the organization in the best possible way.
Prevention is better than cure.
Thankyou