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KM INTRODUCTION

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1. Knowledge Age 4.0
2. What is KM?
3. Why KM?

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 PART-1

Prof. Jann Hidajat Tjakraatmadja

CENTRE OF KNOWLEDGE FOR BUSINESS COMPETITIVENES SBM-ITB
PRESIDENT KNOWLEDGE MANAGEMENT SOCIETY INDONESIA
jannhidajat@sbm-itb.ac.id
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KNOWLEDGE AGE 4.0

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KNOWLEDGE AGE

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KNOWLEDGE AGE

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 The extent to which networks of individuals
and organizations, markets, and technologies
are interconnected across geographic and
cultural boundaries
 Beech and Chadwick 2004, Friedman 2002

7
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 Information Depletion of
Man power Explosion
Less number Resources
Mind power Population Employed
Global
Workplace Explosion
Technology Market
Computerization No Constants
Explosion Growing
Robotics
Multi careers Underclass

Speed Of Change Complexity

Changing World
KNOWLEDGE ERA
Solutions? Uncertainties
Continuous Learning
Weakening
Analytical How to use own
Techno Social Supports
Thinking Best learning style
-fear Real Income
Self-reliance Job losses
Creative Drop
Thinking 20% Unemployment No Safety
Wisdom
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KNOWLEDGE SPEED OF CHANGE UNPRECEDENTED
(INNOVATION) COMPLEXITY
EXPLOSION CHANGE

Changing World
Knowledge Age

SOLUTION
TO SURVIVE?
COMMITMENT TO COLLABORATION FUTURE AS THE ASSETS
LEARNING (MULTI DISCIPLINE)

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 KNOWLEDGE AGE =
THE AGE OF KNOWLEDGE WORKER

KM INSTITUTE
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KNOWLEDGE (Post-Industrial) - AGE

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1. Mobile Internet
2. Automation of Knowledge Work
3. Internet of Things 1. Transform Life,
4. Cloud Technology 2. Transform Business,
5. Advanced Robotic
3. Transform Social
6. Autonomous Vehicles
7. Next Gen Genomics 4. Transform Environment
8. Energy Storage 5. Transform Workplace
9. 3D Printing
10. Advance Materials 6. Transform Global
Economy
11. Oil/Gas Exploration/Recovery
12. Renewable Energy
McKinsey Global Institute: “Disruptive Technology”, Advance that will Transform Life, Business and the Global Economy, 2013
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 DISRUPTIVE ECONOMY AND BISNISS
It disrupt various industries :

1. Uber, Grab, Go-jek disrupt Taxi, Bus,Ojek

2. Traveloka, Booking.com disrupt Travel Agencies
3. Airbnb disrupt Hotel Occupancy
4. Telsa, Google (Wymo) disrupt Car Manufacturers
5. Zalora, Elevenia, Lazada disrupt Retail, Shops, Malls
6. IBM Watson disrupt Legal professions
7. Tricoder X disrupt Medical professions
8. Smart Vertical disrupt Traditional farmers
9. iPhone, Samsung disrupt Camera industry
10. Corp-U & No Need Grad disrupt University

Software will Replace Traditional Industries in the coming 10 years, especially with the development of “Artificial Intelligence / AI”
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THE KNOWLEDGE - AGE

CREATIVITY

INNOVATION

HUMAN
CAPITAL

“POST INDUSTRIAL KNOWLEDGE-AGE”

VALUE CREATIONS = CHANGE
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 THE KNOWLEDGE - AGE
IMPLICATIONS: Advance Robotics/Technology VS Knowledge Workers

CREATIVITY

INNOVATION

HUMAN
CAPITAL

“POST INDUSTRIAL KNOWLEDGE-AGE”

VALUE CREATIONS = CHANGE
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 IMPLICATIONS
(Human vs Technology Competitive)

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ROLES 100%

TECHNOLOGY
ROLES (JOBS) Technology was
increasing Replaced
Human Roles

• CREATIVE
• INNOVATIVE
HUMAN ROLES (JOBS) • CHANGE
decreasing • NETREPRENEUR

FARMS FACTORY ENTERPRISES METAPRISE AGE

?
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1. VOLATILE ......... (Rapuh)
2. UNCERTAINTY ... (Ketidakpastian)
3. COMPLEXITY ......(Rumit)
4. AMBIGUITY ........ (Rancu)

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Peter F Drucker: Knowledge Age
Transformation era towards ‘post-capitalist
society’ (Knowledge Age)
 Knowledge (knowledge workers) is a
main resource of organization and
economic.
 Knowledge as intangible asset,
embedded in KNOWLEDGE WORKERS
(individual capacity to effective action).

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a. Knowledge is information that changes something
or somebody —either by becoming grounds for
action, or by making an individual (or an
institution) capable of DIFFERENT or MORE
EFFECTIVE ACTION.” — Peter F. Drucker, in: The New
Realities.
b. Justified belief that increases an entity’s capacity for
EFFECTIVE ACTION (Ikujiro Nonaka, Organization
Sciences, 1994).
c. Knowledge is a CAPACITY TO ACT (Karl – Eric Sveiby,
The New Organization Wealth: Managing and Measuring
Knowledge Based Assets, 1997)
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 CREATE VALUE &
DELIVER RESULT

INNOVATION
+

CHANGE PROCESS
CREATIVITY
WISDOM
HUMAN + MATURITY
KNOWLEDGE
+ CONTEXT
IDEAS
+ JUDGEMENT
INFORMATION
ICT + ANALYSIS
DATA
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Living Assets?

1. LIVING or INTANGIBLE ASSETS

(HUMAN BRAIN = Knowledge Machine)

2. NON LIVING or TANGIBLE ASSETS

(Money, Land, Car, Building, etc.)

Knowledge Age NEED KNOWLEDGE WORKERS

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25 HCKM2013 UTM 51
 Peter F. Drucker
• “The most important, and indeed truly
unique, contribution of management in
the 20th century was the fifty-fold
increase in the productivity of the
manual worker in manufacturing.”

• “The most important contribution

management needs to make in the 21st
century is similarly to increase the
Knowledge
productivity of knowledge work and Age rely on
the knowledge worker” KNOWLEDGE
WORKER

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1. Knowledge is a main organization and economic resource.
2. Human capital is a key component to create new
innovation which brings value
3. Knowledge which can be transformed into process/ system
(explicit knowledge) is more valuable compared to
knowledge in the form of human mind (tacit knowledge)
4. Value and product price is determined by knowledge
contents embedded in it
5. Knowledge dissemination is not restricted by rules or
regulations; and can’t restricted by space and time
6. Effective communication strongly affects knowledge flow

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Knowledge Lost
I bring my
knowledge
died or
pension or
move to other
company

Knowledge Age
concern about
KNOWLEDGE
LOST
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The Living Company

World Class companies, noted in Fortune 500,

they have 40-50 years life time average
Peter Senge (1990)

Knowledge Age rely on LEARNING ORGANIZATION

Source: Jan Hidajat Tjakraatmadja and Donald Crestofel Lantu, Knowledge Management
dalam Konteks Organisasi Pembelajar, 2006.

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 Knowledge Worker?
“The most important, and indeed truly
unique, contribution of management in
the 20th century was the fifty-fold increase
in the productivity of the manual worker
in manufacturing.

The most important contribution

management needs to make in the 21st
century is similarly to increase the
productivity of knowledge work and the Knowledge Age
knowledge worker” rely on
KNOWLEDGE
Peter F. Drucker WORKER

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1) Knowledge Age requires Learning
Organization and Knowledge
Management.
2) Learning Organization and Knowledge
Management require Knowledge
Society.
3) Knowledge Society require Knowledge
Workers.
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The discipline of enabling individuals, teams, and
entire organizations to MANAGE (collectively
and systematically) through create, share, and
apply knowledge for better achieve their business
objectives

KM is an integrated approach for indentifying,

classifying, storing, sharing, applying and creating
knowledge to enhance organizational productivity,
quality, and sustainability

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TOOL to achieve business objectives better
and faster through an integrated set of
PEOPLE (initiatives and behavioral
interventions), PROCESS AND
TECHNOLOGY – aimed at promoting
smooth stock, flow and sharing of
INFORMATION/KNOWLEDGE relevant to
your business
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 PEOPLE

TECHNO-
PROCESS
LOGY

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 PEOPLE KNOWLEDGE

TECHNO-
PROCESS INNOVATION CHANGE
LOGY

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 PERSONAL KM

ORGANIZATIONAL
KNOWLEDGE (K-BASED
MANAGEMENT ORGANIZATION)
(KM)

NATIONAL KM
(K-BASED ECONOMY)

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To innovate (4) New Knowledge
(Innovation)

CHANGE PROCESS
To enrich
(share) ..(3) Know Why
(enrich)
To retain
(store)..(2)
Know How
(Explicit Knowledge)

To know (1) Know What

(Tacit Knowledge)

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 Knowledge and information transfer have become
increasingly important to organizations
everywhere
 Knowledge is now recognized as a valuable
intangible asset
 The building of knowledge generation capabilities
within the firm creates an organization with the
flexibility to meet new challenges
 Information and knowledge have become key
drivers for competitive advantage – how can
organizations harness these drivers for operational
efficiencies and innovation?
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1. Enabling better & faster decision
2. Making it easy to find relevant information
3. Reusing documents, ideas & expertise
4. Avoiding redundant effort or repeating mistakes
5. Enabling organization to leverage its size
6. Taking advantage of existing expertise
7. Communicating important information widely & Quickly
8. Promoting standardized process & procedures, with tools
& examples
9. Showing customers how knowledge is used for their
benefits
10. Stimulating innovation & growth
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 PT PLN
1. KM Objective: Create Innovation Solution for Efficiency
2. Principle: Innovation is our Key to Survive
3. KM Program:
a. Aset Pengetahuan: Research, Benchmarking, Seminar, Inovation,
Training
b. Dissemination: Training, Coaching, Workshop, CoP, Mentoring, etc

Leveraging KM Results:
YEAR MAIN PROGRAM YEAR INNOV PENGHAR PATENT
ATION GAAN
1994 Forum Teknis Dir Op + Diklat
2005 585
KM Parsial di Unit + Anak Satyalen-
‘97-’07 Pers cana Has got
2006 723 2
2008 KM Terintegrasi dan 2007 912
Terstruktur di Korporat Menristek
2008 1059
In
KM in KPI Corporate, KM- 2009 1253 process-
2010 Taxonomy, Collaborative ing
HAKI 5
Tools and Knowledge Centres 2010 1457
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 UNITED TRACTOR GARUDA INDONESIA
KM Objective: Create Innovation KM Objective: Aviation Safety
Solution for Customer Principle: IOSA Standard &
Principle: Innovation is our Key to Regulation Complience
Winning the future Leveraging KM: High Leadership,
Leveraging KM: Multi tasking, Teamwork and
Open Management
YEAR MAIN PROGRAM
2005 Initiation Stage Results: KPI Safety Report
2006 Developing Stage INC
YEAR REP. INCID HAZ RATE*
2007 Review Stage
2005 323 94 - 0,94
2008 Enhance K-Development
2006 431 70 281 0,77
2009 Leadership & Innovation
2007 712 70 619 0,76
2010 Learning Org & Value for 2008 832 40 773 0,41
Cust.
2011 Competence Based Learning 2009 1776 54 1656 0,53
2010 2092 41 1970 0,37
Results: Destroy Not Invented Here
Syndrome and Increase Certified (*)2011 2061
Incident Rate 42 1947Departure
per 1000 0,36
Innovation Solution 30%/year
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