What should be reviewed?

• Customer feedback;
• audit findings & audit results (using a gap analysis tool or internal
audit checklist)
• as well as Internal and external issues should be discussed by the
management team;
• processes performance (and conformity of services);
• quality objectives;
• preventive actions;
• recommendations for improvement - and their potential effect on the
strategic direction of the organization.
The management review meetings must address the possible need for
changes to policy, objectives, targets, and other elements of the quality
management systems (QMS).
The management review process must ensure that the necessary
information is collected ahead of time to allow management to
effectively carry out this evaluation.
Internal Issues
(QMS Essentials)
• Minutes from previous management reviews
• The policies, objectives and targets
• Results of QMS and process audits
• The extent to which objectives and the numeric targets were met
• Assessment of risk management actions
External Issues
(Mostly discussed during EXECOM)

• New or proposed legislation or regulations

• External providers and suppliers performance
• Changing expectations/requirements of relevant interested parties
(customer feedback, customer requirements)
• New or modified activities, products, or services
• Advances in technology and science
• Changing preferences of customers
Management Review Inputs
The management review process should focus on the following inputs:
• Risks and opportunities (Clause 6.1)
• Possible changes that might affect the system (Clause 6.3)
• External provider and suppliers performance (Clause 8.4)
• Customer satisfaction and perception (Clause 9.1.2)
• Audit results (Clause 9.2)
• Non-conformity and corrective actions (Clause 10.2)
Management Review Outputs
Typical outputs might include:
• Process improvement actions (including preventive actions)
• QMS improvement actions
• Product improvement actions
• Resource provision actions
• Revised business plans and budgets
• Changes to quality objectives and policies
• Management meeting minutes
Suggested Inclusions on the Report
(Aside from the Process Performance and conformity of services)
• Analysis statement on the following:
a. Monitoring of identified risks
Examples:
- No occurrence on the identified risks since January 2019, hence, no changes
made in the candidate risk register
- One (1) of the risks identified occurred several times since 2019, and
appropriate action was carried out to mitigate the impact. There was a need
to adjust the impact (or frequency based on historical data)
- Additional identified risks was entered in the candidate register as agreed
during a staff meeting in March 2019
Suggested Inclusions on the Report
(Aside from the Process Performance and conformity of services)
b. Changes in the process/ procedures/ policy
Examples:
- No changes in the process/ procedure/ policy since January 2019
- Minimal changes in the presentation of procedure for Internal Audit was
made as approved during the Management Review in February 2019
- Minimal changes in the steps on the procedures manual for Preventive
Maintenance of Vehicles and Equipment (PM Title)
- Internal policy for TNVS was imposed effective July 2019
Suggested Inclusions on the Report
(Aside from the Process Performance and conformity of services)
c. Customer Satisfaction and Perception
Examples:
- The office attained CSF Rating of 99% or Excellent for the last three Quarters
- The office attained at least VS Rating for 100% of the respondents
- All comments received from the customers were positive comments
Suggested Inclusions on the Report
(Aside from the Process Performance and conformity of services)
c. Nonconformity and Corrective Actions
Examples:
- The office had nonconformity due to the non-attainment of Quality Objective
for the month of June 2019 (or for the third quarter). Proper corrective action
(and/or correction was carried out)
- No nonconformities on services/procedures/policies since January 2019