Professional Documents
Culture Documents
Chapter 2 Performance Management Process
Chapter 2 Performance Management Process
Process
Overview
Prerequisites
Performance Planning
Performance Execution
Performance Assessment
Performance Review
Performance Renewal and
Recontracting
Performance
Prerequisites
Planning
Performance
Execution
Performance Management Process
Performance
Performance
Renewal and
Assessment
Recontracting Performance
Review
Prerequisites
A. Knowledge of the
organization’s mission and
strategic goals
B. Knowledge of the job in
question
A. Knowledge of mission
and strategic goals
Strategic planning
• Purpose or reason for
organization’s existence
• Where organization is going
• Organizational goals
• Strategies for attaining goals
Mission and Goals
Job duties
KSAs
Working conditions
Generic Job Descriptions
Occupational Informational
Network (O*Net)
http://online.onetcenter.org/
Job Analysis
Use a variety of tools
• Interviews
• Observation
• Questionnaires (available on
Internet)
Job analysis follow-up
All incumbents should
• review information and
• provide feedback
re:
• Task
Frequency
Criticality
Performance Planning:
Results
Key accountabilities
Specific objectives
Performance standards
Key Accountabilities
Statements of outcomes
Important
Measurable
Performance Standards
“Yardstick” to evaluate how well
employees have achieved each
objective
Information on acceptable and
unacceptable performance, such as
quality
quantity
cost
time
Performance Planning:
Behaviors
How a job is done
Performance Planning:
Competencies
Manager assessment
Self-assessment
Other sources (e.g., peers,
customers, etc.)
Multiple Assessments Are
Necessary
Past
• Behaviors and results
Present
• Compensation to be received
Future
• New goals and development
plans
Six Steps for Conducting
Productive Performance Reviews
Ongoing process
Each component is important
If one is implemented poorly, whole
system suffers
Links between components
must be clear
Quick Review
Prerequisites
Performance Planning
Performance Execution
Performance Assessment
Performance Review
Performance Renewal and
Recontracting