TAKING SIMPLE PHONE MESSAGE

Kompetensi Dasar
• 3.3 Menerapkan fungsi social, struktur teks dan unsur kebahasaan
teks interaksi transaksional yang melibatkan tindakan memberi
dan meminta informasi terkait pesan sederhana lewat
telephone (taking simple phone message) sesuai dengan
konteks penggunaannya di dunia kerja

• 4.3 Menuliskan kembali teks pesan sederhana lewat

telephone terkait tempat kerja dengan memperhatikan fungsi
sosial, struktur teks dan unsur kebahasaan secara benar dan sesuai
konteks dunia kerja.
1. Answering at a switchboard /in an office /at a private number
• Good morning, Montreal supplies. May I help you?
• Hello, Lion Restaurant. Can I help you?
• May I help you ?
• Good afternoon, Roland Scott, speaking
• Hello, 88675932
2. Requesting Identity
• Who’s calling, please?
• May I ask who’s calling?
• Who’s speaking, please?
• Can/Could I have your name, please?
• Could I have your Phone number , please?
3. Asking the caller to hold
- Hold the line, please. I’ll see if he’s in
- Hold on, please. He’s coming now
- Just a moment, please. She’ll be with you right away
- One moment, please. I’ll see if he’s free
- He’s speaking on the other line. Will you hold?

4. Connecting the callers

- I’ll connect you with the manager
- I’ll put you trough to the manager
- It’s ringing for you
- You’re trough. Go ahead
5. The person being called is not in
• I’m sorry; the manager is out at the moment
• I’m terribly sorry. Mr Hotman is away on business right now
• He is not in the office now, but he’ll be back at 4 o’clock

6. Taking messages
• Can I take a message?
• Can I give him a message?
• Can I you have like to leave a message?
• Can I give him/her a message?
• At what number can you be reached?
1. Requesting a particular person or service
• Good morning/evening/afternoon
• This is....(your name) from........(your company’s name)
• May I speak to Mr. Bates, Please?
• May I speak to the manager, please?
• May I have the Account Department, please?

2. Identifying yourself
• This is Mr. Delano’s secretary
• This is Pierre Humphrey
• I’m calling on behalf of Mr. Humphrey
3. The person you are calling is not in
• Could you tell me when he’ll be back?
• Do you know what time she’ll be back?

4. Leaving a message
• Yes, could you tell him to call me back?
• Yes, tell her that I call. This is Rita
• No, thanks. I’ll call back later
• No, thanks. It’s not urgent
Someone to see Mr. Lubis, the general manager

Caller : Hello, May I speak to Mr. Lubis?

Secretary : Who’s calling please?
Caller : Andy Wibowo, is he in, please?
Secretary : He isn’t in the office, Sir.
Would you like to leave a message?
Caller : No, thanks
Secretary : Would you call back later?
Caller : Yes, I will
• Modal auxiliary
GRAMMAR: WOULD / COULD FOR POLITE REQUESTS
Use 'Would / Could you please' to make requests on the
telephone such as asking to leave a message:
-Could you please take message?
-Would you please let him know that I called?
-Could you please ask him/her to call me back?
• Simple Present
• Indirect spech
• Ejaan dan tanda baca yang jelas, rapi dan tepat
• Ucapan, tekanan kata & intonasi yang jelas dan tepat ketika
mempresentasikan secara lisan.
http://www.web-esl.com/phones/ansmchns.htm