FRONT OFFICE SERVICES

CHAPTER 4: PRACTICE
OCCUPATIONAL HEALTH AND
SAFETY (OHS) PROCEDURES
 INTRODUCTION
Aside from safety of all guests, safety and security of all
employees are among the topmost priorities of hotels and
lodging establishments. Workplaces are expected to comply
with provisions stipulated under the occupational safety and
health (OHS) standards that deal with the social, mental,
and physical well-being of employees in all occupations.
 OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES, PRACTICES, AND REGULATIONS
• Occupational Safety and Health center(OSHC) - tasked to
protect Filipino employees against occupational accidents
and illness and to promote their welfare through effective
programas that will enhance their productivity.
 PROVISIONS IN THE OSHC
Registration
-hospitality industry establishments should operate as
a legal business with proper coordination with the Regional
labor Office.

Security of premises
-installation of adequate safety signs, symbols, and
instructions is a standard requirement for every
establishment.
 PROVISIONS IN THE OSHC
Occupational Health and Environmental Control
-this standard establishes the allowable limit values of
toxic substances and physical agents that can cause harm
to the health of the guests and employees specifically for
those who work in the kitchen.

Personal Protective Equipment and Devices

-the use of proper personal protective equipment
(PPE) helps reduce the exposure of employees to hazards
caused by heat, noise chemicals, electrical, and
 CLEAN AIR ACT OF 1999

RA 8749 Philippine Clean Air Act of 1999 - is a

constitutionally inspired law that is designed to
make sure that all Filipinos have a clean and
safe air to breathe.
 CLEAN AIR ACT OF 1999
• air pollution management
• cooperation and self-regulation;market-based instruments
• pollution prevention
• promote public information
• formulation of an enforce system
 ECOLOGICAL SOLID WASTE
MANAGEMENT
RA 9003 Ecological Solid Waste
Management Act of 2000- aims to
adopt a systematic, comprehensive,
and ecological solid waste
management program.
 ECOLOGICAL SOLID WASTE
MANAGEMENT
• ensure protection of public health
• set guidelines and targets
• maximize the use of valuable resources
• ensure greater private sector participation
• promote national research and development programs
• retain primary enforcement
• encourage cooperation and self-regulation
• institutionalize public participation
• strengthen integration of ecological solid waste management
 THE THREE Rs OF SOLID WASTE
MANAGEMENT
Reduce-refers to practices that will bring down the amount
of trash generate by avoiding the amount of unnecessary
packaging of the products and reducing waste toxicity.

Reuse -considering reusable products.

Recycle -a process of recovering and convering materials

that can be used as raw materials to produce another new
product.
 REVISED FIRE CODE OF THE
PHILIPPINES
RA 9514 Revised Fire Code of the Philippines
2008 - ensures the public safety and health
through the prevention of all kinds of
destructive fire that shall be administered and
enforced by the Bureau of Fire Protection
 REVISED FIRE CODE OF THE
PHILIPPINES
• fire exit plan
• fire protection features
• fire alarm systems
• provisions for confining the fire
• fire walls
• termination of all exits
• means of egress (exit)
• self-closing fire-resistant doors
• fire dampers
• roof vents
• properly marked and lighted exits
PHILIPPINE DISASTER RISK REDUCTION
AND MANAGEMENT ACT OF 2010
RA 10121 Philippine Risk Reduction and
Management Act of 2010- aims toward the
development of policies and plans and the
implementation of actions and measures
pertaining to all aspects of disaster and risk
management.
 DISASTER
• It is defined as a serious disruption of the functions
of community that adversely affects the human life,
property, and environment and is not limited to any
on specific part of the world.
 DISASTER PREPAREDNESS AND
MANAGEMENT
Prevention
- it is an activity that involve eliminatin of the possibility
of disaster.

Preparation
- it is an activity that aim to achieve standard level of
readiness to effectively respond to any kind of emergency
situation.
 DISASTER PREPAREDNESS AND
MANAGEMENT
Response
- it includes actual reaction to a disaster when it occurs.

Relief
- it is an activity that aim to provide immediate and effective
assistance to those affected by the disaster.

Recovery
- is bothshort- and long-term measures includes returning vital
life-support systems to normal standards.
 HAZARDS AND RISK IDENTIFICATION
CONTROL
Hazard
- is any source of potential danger, damage, harm, or
threat.

Risk
- is the chance or probability that hazard will actually
happen and cause harm.
 COMMON HAZARDS AND RISKS IN
A HOTEL
Electrical Hazards

• defective tools and equipment

• faulty electrical wiring
• overloaded circuit
• worn-out wire
 COMMON HAZARDS AND RISKS IN
A HOTEL
Chemical Hazards

• common cleaning products

• paints
• fuels
• flammable materials containing hazardous chemicals
 COMMON HAZARDS AND RISKS IN
A HOTEL
Biological Hazards
• blood and oter bodily fluids
• bacteria
• viruses
• fungi
• molds
• animal bite
• human and animal wastes
 COMMON HAZARDS AND RISKS IN
A HOTEL
Physical Hazards - unsafe conditions

• spills on the floor or tripping hazard

• blocked aisle or cords running across the floor
 COMMON HAZARDS AND RISKS IN
A HOTEL
Ergonomic Hazards

• poor lighting
• frequent lifting
• poor posture
• repeated movements
• long exposure with the use of computer
 WAYS TO CONTROL HAZARDS
• Use personal protective equipment (PPE).
• Implement engineering controls that includes modification
in process, enclosure, or isolation of emission source and
ventilation.
• Implement administrative controls that involves work
schedules, policies and practices, education and training,
good housekeeping, and emergency preparedness.
• Eliminate or remove hazards from the workplace.
FRONT OFFICE SERVICES

ORGANIZATIONAL SAFETY AND

HEALTH PROTOCOL
 Contigency Measures and Procedures
Contingency Plan - a worst-case scenario plan, back
up plan, or disaster recovery plan; it is a secondary
coourse of action that can be implemented in the
event that the primary approach fails to function as it
should.
 FACTORS IN DEVELOPING
CONTINGENCY PLAN
• events that may occur that require response
• disasters that may happen during the implementation of the plan
• possible scenario for the situation
• the worst-case scenario
• possible scenario if costs of the plan are excessive or if there are
delays
• events that may cause much disruption of current activities and
plans
• possible scenario if key people leave the organization
• expected moves of opponent and competitor
• possible hindrances in the implementation of the plan
 CONTINGENCY PLAN INCLUDES:

• updated and correct list of information of those who are

expert and qualified to help in case of an emergency.
• updated list of all emergency equipment and facilities
• list of proper procedures
• detailed agreement of qualified personnel
• a ready plan
FRONT OFFICE SERVICES

SAFETY AND HEALTH

CONSCIOUSNESS
 FIRE
• it is of the major hazards that might happen in all
hotel establishments if safety and security is
ignored.

• fire and safety prevention is the answer to make

employees and hotel guests safe and secured in
the entire duration of their stay.
 FIRST AID
• it is an assistance, help, and care given to a sick or
injured person until a full medical treatment is given
by a professional.
 EARTHQUAKE
• It is the sudden or violent shaking and vibration at
the surface of the earth resulting from underground
movement along fault plane or from volcanic
actions.
PRACTICING PERSONAL HYGIENE AND
GOOD GROOMING
Personal Hygiene
- consists of routine practices that help promote or
preserve health.

Good Grooming
- is making oneself neat and presentable
~FIN~