Mobile guest services allow hotels to manage customer information and provide services through mobile apps. This allows customers to request on-demand services and hotels to efficiently provide them. The Hilton Digital Key app allows guests to reserve rooms, check-in, view stay details, and download a digital room key on their phone. The Marriott Mobile app also offers check-in/out, mobile requests to staff, and mobile room keys delivered when the room is ready to bypass the front desk. Both apps aim to streamline the guest experience through mobile convenience.
Mobile guest services allow hotels to manage customer information and provide services through mobile apps. This allows customers to request on-demand services and hotels to efficiently provide them. The Hilton Digital Key app allows guests to reserve rooms, check-in, view stay details, and download a digital room key on their phone. The Marriott Mobile app also offers check-in/out, mobile requests to staff, and mobile room keys delivered when the room is ready to bypass the front desk. Both apps aim to streamline the guest experience through mobile convenience.
Mobile guest services allow hotels to manage customer information and provide services through mobile apps. This allows customers to request on-demand services and hotels to efficiently provide them. The Hilton Digital Key app allows guests to reserve rooms, check-in, view stay details, and download a digital room key on their phone. The Marriott Mobile app also offers check-in/out, mobile requests to staff, and mobile room keys delivered when the room is ready to bypass the front desk. Both apps aim to streamline the guest experience through mobile convenience.
Services Difference between two different Mobile Guest Services in Hospitality Industry By Jorge Rodolfo Cano Sol Hilton Digital Key
• Mobile Guest Service is the modality in which companies can
manage information, provide services or meet the needs of their customers through the use of mobile applications in order that customers can request these services on-demand and the company can provide them in an agile and efficient way. With the use of Mobile Guest Services, companies can analyze key information of their clients which is great utility for both, to streamline the business processes as well as the sale of services or products more precisely when you want to meet the needs and expectations of the customers, while adding value to the service experience of the customers, enabling them to place requests and purchase directly from their mobile devices. Hilton Digital Key • One application for al mobile services • Reserve rooms • Check in • View edit stay details • Download the Digital Key Hilton Digital Key
• Check-In & Room Choose
• Fast way to confirm the stay • Is possible select the room in a map Hilton Digital Key • Digital key • Using directly in the smartphone Hilton Digital Key Marriot Mobile app • Check-in • Alert when the room is ready • Check-out also possible *Subject to country restrictions* Marriot Mobile app • Mobile requests • Chat with the Hotel Staff • Real-time results • Deliver of extra Towels • Additional Toiletries Marriot Mobile app • Mobile key • Alert when the room is ready and get the mobile key • Is not necessary go to the reception before to go to the room Marriot Mobile app