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• Allied
Healthcare
PROGRAM Training
AMCA

COURSE
• MAA-307
CODE

• JAN 15TH –
APRIL 8TH ,
COURSE
DURATION 2020

TUTOR: MR. AARON WALLACE

 Course Outline Content

 Chapter 1
 Competency- Based Education and the
Medical Student

 Chapter 2
 Medical Assistant and the Health Care
Team
 Vocabulary
competencies Mastery of the knowledge and skills and
behaviours that are expected
critical thinking The constant practice of considering all aspects
of a situation when deciding what to believe or
what to do
empathy Sensitivity to the individual needs and reactions to
patients
learning style the way an individual perceives and process
information to learn new material
mnemonic A learning device a person use to help him/her
remember information for ie. Learning styles
methods are the Anatomical parts of the
intestines Dow Jones Industrial Climbing Average
Closing Stock Report. Duodenum, jejunum, ileum,
cecum, appendix, colon, sigmoid, and rectum.
perceiving how an individual looks at information
 Vocabulary Cont’d

reflection The process of thinking about new information so as to
create new ways of learning
stressor an event, activity, condition or other stimulus that
causes stress
 Medical Administrative Assisting
Medical assistants graduating from
programs accredited by the Commission on
Accreditation of allied health education
programs CAAHEP will be able to
demonstrate critical thinking skills based
on knowledge of academic subject matter
that is required for the profession.
 Adult Learners Competency –
Based Education

 Adults students learn at different rates. C.B.E
recognizes these qualities of adult learners and takes
advantage of them.

Student with Experience

in the clinical area
VS

Student in class
 Learning Style

 For you to learn new material, two things must happen, first
you must perceive the information.
 Once you have developed a method of learning you must
process the information.
 Reflection is used to think about the new material
 Learning Styles Contd

 Abstract Perceivers- student
who learn through watching
observing and use reflection to
learn new material

 Concrete learners- learn things

that have personal meaning for
example they relate the
information how it is relevant to
their lives.
 Active Processors : they
are individuals who jump
and start to do things
immediately.

 Reflective Processors:
have to think about the
information before they
internalize it
 Coping Mechanisms
 We each have our own ways of managing stress or conflict.
We’ve developed these methods over time and whether they
are effective depends on the individual’s personality and life
experiences.
 Perhaps you are worried about money, house work, children,
employment all of these factors can contribute to stress.
Coping strategies are the methods we consciously use to solve
problems and attempt to minimize the stress associated with
them.
Adaptive and Non-adaptive
Coping Mechanism

Time Management: Putting Time
on your side

 Determine your purpose
 Identify your main concern
 Be organized
 Stop Procrastinating
 Remember you: It is very easy to become overwhelmed with
responsibilities both in school and at home. Part of successful time
management includes setting aside time to do things you enjoy.
 Problem Solving & Conflict
Management

Problem solving and conflict management techniques
are crucial to your success. First, identify these factors:
 The central issue and how you feel about it
 Possible issues,
 Analyse the results.
Assertiveness, Aggressiveness & Passive Behaviours to
Professional Communication


 Passive responses consistently protect the interest of
another person over your own, whereas aggressive
behaviour demand that your needs be met at the
expense of another. Assertive communication
strategies attempt to defend both your rights and
those of the other individual in the conflict.
 References

 Adams, A. P. (2013). Kinns The Administrative Medical
Assistant - E-Book: an Applied Learning Approach.
Saunders.
The End