BUILDING SERVICES

HOUSE KEEPING SERVICES

SUBJECT TEACHER : AR. AMOL CHOUGULE SIR

GROUP MEMBERS :
• Priyanka Gadadare
• Ankita Hingalje
• Raheel Maner
• Gaurav Mali
• Tejas Shendure
• Prathamesh Gurav
 DEFINATION OF HOUSEKEEPING
• Housekeeping refers to the management of
duties and chores involved in the running of
household, such as cooking, cleaning, home
maintenance, shopping and bill pay.
• The management, care, and servicing of
property and equipment of an industrial or
commercial building or organization.
 IMPORTANCE OF HOUSEKEEPING
• Effective housekeeping can eliminate some
workplace hazards and help get a job done
safely and properly.
• Poor housekeeping can frequently contribute
to accidents by hiding hazards that cause
injuries.
• Housekeeping is not just cleanliness. It
includes keeping work areas neat and orderly.
HOUSEKEEPING IN HOSPITALS
INTRODUCTION
• Hospital is a place , which renders service to the patient.
• The role of housekeeping in hospitals is to create a peaceful,
infection free and pleasant atmosphere required for speedy
recovery of patients. It should also create a homely
atmosphere for patients
• Housekeeping refers to the general cleaning of hospitals and
clinics, including the floors, walls and certain types of
equipments, tables and other surfaces.
• The purpose of general housekeeping is to:
1) to reduce the no. of micro organisms that may come in
contact with patients, visitors, staff and the community.
2)provide clean and pleasant atmosphere for patient and staff.
CLEANLINESS :
• Hospital has to be clean in order to prevent
infection and provide quality service.
• Cleanliness is the absence of dirt including
dust, stains and bad smells.
• In more recent times, since the germ theory of
disease, it has also come to mean an absence
of germs and other hazardous materials.
MAINTENANCE :
• Maintenance means preserving and keeping
things in good working condition, through
prevention, detection and correction of faults,
damage and wear.
• The best way to preserve in infrastructure and
equipment and keep everything running
effectively is to do maintenance checks at regular
intervals and repair any parts that are likely to
wear out or have worn out
• These inspections must be done by competent
and properly trained people.
LAUNDRY :
• One of the important jobs of the housekeeping department
is clothes and linen management.
• These involves all functions from purchase of linen to
laundering to condemnation.
• In hospital different types of cloths and linens are used.
• The theatre gowns worn by doctors and patients, the
doctor’s coats, bed sheets, additional sheets and pillow
covers.
• In addition to these, we also have napkins, towels, hand
towels, table covers, curtains and cushion covers.
• It is the job of the housekeeping department to ensure clean
and hygienic washing of all these items, and then distributing
them to different areas of the hospital.
WASTE MANAGEMENT:
• Waste constituents a problem, the size of the
problem varying with the size of institution, because
waste must be disposed of economically and
efficiently, and in a sanitary way.
• Safety against fire, prevention of cross- contamination
by infectious materials, odour control and paste
control are all included in waste disposal procedures.
• A carefully planned programme of waste disposal will
safeguard not only personnel and patient but also the
community.
PASTE CONTROL:
• No matter how clean one keeps ones
surrounding, you cannot avoid the uninvited
guests the pests.
• It is not only embarrassing but also speaks
badly of hospital where ones sees rats
cockroaches and lizards running around.
• Pest control is another major job of the
housekeeping department.
ELECTRICAL DEPARTMENT
• The prime function of the electrical department is to give the required
power to the equipments and other medical electrical in the user
departments.
• Maintenance of HT and LT control panels, automatic main failure panels,
OLTC and RTCC panels are another important area of departmental
activities.
• Routine maintenance of all the light fittings, fans, geysers, switch boards,
MCB boards, sub panel boards etc should be checked by the electrical
department.
• Rewinding of various capacities of motors and fan repairs of hot plates,
sterilizer, preventive maintenance of transformer, high voltage equipments,
generators, switchboards, UPS also should be maintained by the electrical
department.
• If there are lifts in the campus so there should be qualified lift operators.
 EQUIPMENTS
ADVANTAGES-
• Ease of maintenance ,easy renewed parts ,
easy replacements.
• It reduces fatigue , increases productivity.
• They reduces much movements because
of extension pipes etc.
• It is a status symbol and therefore morals
builder.
 SELECTION OF EQUIPMENTS
• When determining specifications , consider , size ,
appearance , weight , noise , attachment ,
electrical characteristics , safety features.
• When determining size consider-
1. Total area for cleaning
2. Congestion of area
3. Weight and probability when it has to
transported,
 Manual equipment
• BRUSHES – They are handheld flat brushes with bristles to
dust the plain surfaces as well as the corners. They come
with non-slip handles and stiff scratch-free bristles. They
help removing stubborn dust.
 HOUSEKEEPING TROLLEYS

• This trolley is large enough to keep all the guest room

and guest bathroom supplies in an organized manner.
It makes the housekeeping staff to move it around
and carry large number of items in one go while
keeping and cleaning the guest rooms.
 DUSTBINS

They are used to collect daily

garbage produced in the hotel. DUSTPANS
 They are used to collect dust
and garbage from the floor and
putting it into the dustbin.
 MOPS
There are various types of mops
such as string mops, flat mops,
dust mops, and synthetic mops.
Mops are generally made of flat
cotton strings or heavy-duty
sponges fixed on the metal
frames. The cotton mops have
high absorbing ability but need
more care unlike the synthetic
mops that offer almost zero
absorbing ability and very less
maintenance.
 JANITOR’S TROLLEY
 It is a trolley that stores cleaning supplies such as
detergents, spray bottles, dustbin, mop, and
dusting cloths, all in a compact manner. It can be
moved around easily. It fulfills the challenge of
modern day housekeeping in hotels.
 MOP WRINGER TROLLEY

 A mop trolley is a wheeled bucket that allows its user to

wring out a wet mop without getting the hands dirty. The
mops are squeezed between two surfaces to remove dirty
water from it.
 SACRIFYING MACHINE

• It is used for keeping

gardens, golf courts, and
lawn in the hotel premises.
It cuts through the turf, and
removes moss and dead
grass. It helps grow spongy
lawn. Scarifiers have fixed
knife blades attached to the
rotary cylinder. They cut
through the grass by which
the offshoots are separated
into lots of individual plants.
This helps to thicken up the
turf and improve its health.
 SPRAY BOTTLES

 They are used to spray water or chemical solutions on

the surface that needs cleaning. They are also used to
spray water on the delicate flowers or leaves of flower
arrangement.
 ELECTRICAL EQUIPMENTS
VACCUM CLEANER It is again a majorly used
equipment in hotel
housekeeping. It comes
with a suction motor fit in
a case, a hose, and various
attachment for delicate as
well as tough cleaning
requirements.
 BOX SWEEPER

 It is electric sweeper that consists of a friction brush. The brush

often is fit to revolve vertically or horizontally, when the
equipment moves on the surface. It can clean floors as well as
carpets. The wider the better is the box sweeper brush
 SCRUBBER

It is a floor care accessory that comes with handheld electrically

operated scrubber. It can scrub stubborn and sticky stains on the
floors of cafeterias, restaurants, lobbies, and fitness areas where
people can take food and beverages.
 VAPOR CLEANING MACHINE

They are used where the chemical odors are not desired. They
heat up quickly and work with low amount of moisture. They kill
the beg bugs and their eggs, the yielding a completely clean
environment.
CLEANING AGENTS OR CHEMICALS
• WATER - It is the most commonly used medium for
cleaning and rinsing. The housekeeping staff needs to use only
soft water because hard water cannot dilute detergents
properly. Non-oily and non-greasy stains such as ink stains can
be removed using water.

• VINEGAR -  It is used in removing light stains in the bath.

• BATHROOM CLEARANCE –They come in liquid form
for easy cleaning. They clean, descale, and disinfect the
bathroom walls, bathtubs, bathroom flooring, sinks, and
showers. They often contain phosphoric acid.
• CLEAN AIR SPRAYS -They are best for freshening the
hotel corridors, washrooms, bathrooms, and reception areas.
These sprays remove the pungent smell of tobacco, smoke,
and organic wastes.
• DEGREASER - This is mainly used in bars to remove the
marks of grease and lipstick that cannot be removed by
traditional washing of glasses and cups. Degreaser restores
the surface shine and transparency of the glasses and bowls.
• FLOOR CLEANERS AND SEALERS - Some areas in
the hotel are busy and bear heavy traffic such as lobby,
corridors, parking areas, restaurants, and dining halls. Their
floorings loses smoothness and shine. In such a case, the floor
cleaners and sealers are used for restoring their look and
shine.
• LAUNDRY CLEARANCE - They are liquid concentrates
with variable amount of peroxide that removes tough stains,
bleaches the linen, and enhances its whiteness. They are
camphor oil, turpentine spirits, benzene, kerosene and white
gasoline, petroleum solvents such as naphtha blends,
chloroform, carbon tetrachloride, and liquid carbon dioxide.
They remove the stains from silk tapestry without damaging
the fibers.
• SURFACE SANITISERS - They often come in the form of
liquid concentrate. They are water-based and sanitize the
surfaces without damaging their appearance. The sanitizers
reduce the presence of bacteria to a great extent. They come
with different concentrations and fragrances.
 HOUSE KEEPING DESIGN FACTORS
• Separate staff entrance or staff-only areas for
changing, taking breaks, and prepping for shifts.
• It must be accessible to all employes.
• The location must be away from guest veiw and
traffic.
• The floors must be strong for heavy equipments
such as laundry machines.
• The sound and vibration of equipment should not
disturb guest.
• Effective climate control is necessary .
• Housekeeping corridors must be specious for
mobile equipments and staff traffic , specially
at exchange counter of the uniform and linen
room.
• Storage space for linen,uniforms , cleaning
detergent , operational equipments, lost and
found items , toxic chemicals,etc.
• The utility connections should be easily
accessible and concealed for safety.
• Provision of roads to roll trolleys and
carts,efficient service elevators.
• Physical fatique is caused by too much
movement. Lack of climate control and
carrying heavy loads.the physical layout
should take productivity of staff into account
while planning the facility.
• Lighting must be bright in linen and uniform
room so that stain and damage can be
spotted.
 AREAS AND SECTION OF WORK

 Rooms:
1] Each time a guest check out of a hotel room it must be
stripped and thoroughly cleaned to be prepared for the
arrival of the next guests.
2] The guest bathrooms must be scoured and well sanitized.
3] checking of appliance in the room such as:-
a] Hair dryers
b] Telephones
c] Alarms
d] Refrigerators
 LINEN ROOM
1] These room is mainly used by housekeeping department.
2] Linen room means all the laundry clothes are kept in this
room.
3] This room is important for five star hotels as they carry
out all the laundry department.
4] In case of any damage or missing they get charged ten
times the original price by the customers.
 UNIFORM ROOM
1] Uniform room means a room where staff clothes are
kept.
2] These clothes are all washes and ironed.
 HORTICULTURE
1] Here horticulture means the gardening part.
2] It helps to attract the guest.
3] Horticulture is the main source of revenue in hotels.
4] They are used as :-
Banquets., guestrooms, restaurants and lobby office
• Horticulture has been defined as the culture of plants for
food, comfort and beauty.
• A more precise definition can be given as "The
cultivation, processing, and sale of fruits, nuts,
vegetables, ornamental plants, and flowers as well as
many additional services".
•  It also includes plant conservation, landscape
restoration, soil management, landscape and garden
design, construction, and maintenance,
and arboriculture.
• In contrast to agriculture, horticulture does not
include large-scale crop production or animal husbandry.
• Horticulturists apply their knowledge, skills, and
technologies used to grow intensively produced
plants for human food and non-food uses and for
personal or social needs.
• Their work involves plant propagation and cultivation
with the aim of improving plant growth, yields,
quality, nutritional value, and resistance to insects,
diseases, and environmental stresses.
• They work as gardeners, growers, therapists,
designers, and technical advisors in the food and non-
food sectors of horticulture.
• Horticulture even refers to the growing of plants in a
field or garden.
 VALET SERVICE
1] Valet service means parking of all guest
vehicles.
2] This service is sometimes free of cost and
sometimes paid.