Health Factory IQ

Queue Management system

M Ashokkumar
Top Challenge confronting the hospitals

• Hospitals are under ever increasing pressure

to provide a more patient centric approach to
healthcare delivery. Where as at the same
time channel as much revenue as possible to
front line care due to constant increase in
demand.
 Top Challenges

• Patient Self Registraion

• Appointment Alerts
• Dynamic Way Finding
• Patient Calling and Entertainment
• Directional Signage
• Queue Management
• Feedback collection
• Analytics
 Solution

• Health factory proposes HF IQ, the intelligent

Queue manager
 Benefits and Advantages

• Streamlines patient flow, which improves the level of service.

• Entertains waiting customers with integrated digital signage.
• Keeps visitors relaxed and staff in control, thus contributing to the
quality of medical care.

• Flexible solution capable of addressing all medical department

processes, such as operating rooms, emergency departments, labs,
outpatients, and so forth.
• The solution can be scaled up from a single clinic to any size of clinic
chain or hospital.
• Easy maintenance - remote configuration.
 Standard Patient Flow
• Appointments are made over the phone, via the internet, by hospital staff or through mobile ticketing
application.

• Patients register using self-service kiosks equipped with barcode and card readers.

• System assists patients with the right directions according to the process flow of their treatment.

• Patients wait while being constantly updated about their position in the queue, thus making them less
stressed. Digital signage and pre-recorded vocal messages keep patients up to speed about their
turn/appointment

• Patients are then called by the respective clinic or the nurse once their turn arrives. When the next
• ticket is called, the previous patient is leaves and the called patient is arrived automatically.

• Patient feedback is recorded after being treated.

• Real-time reporting allows timely decisions which help you enhance your hospital’s service scape
• and patient experience
 Patient Calling & Entertainment
• Keeps the patient updated on their status
• ● Reduces the number of reception staff required
• ● Added revenue through targeted advertising
• ● Delivers real-time information such as important
• announcements and alerts
• ● Stream live videos, Television
• ● Share upcoming events and disease awareness
• seminars
• ● Source of engaging with patients through
• personalized messages
 Self Registration
The touch screen based kiosk will issue a ticket
which allows the patient to enter a virtual queue
• Multi-lingual options available
• ● Improves the customer experience
• ● Reduces lengthy queues & waiting times
• ● Reduces required number of hospital
Receptionists
• ● Quicker registration makes patients and
• physicians happier
 Mobile Ticketing
• Instant notification
• ● Set alarm reminders
• ● Frees waiting areas
• ● Personalized Experience
• ● Brings you more customers
• ● Reduce Overall Wait Time
• Mobile ticketing benefits
• ● Real-time user reviews/feedback
• ● Save time and improves efficiency
• ● No uncertain and unexplained waits
• ● Instant message and push notification
• ● Reduces anxiety and makes wait seem less
• ● Easy, convenient, flexible and cost effective for customers
 Way finding
• Turn-by-turn directions
• ● Navigate across buildings
• ● Preferred routes in real-time
• ● Multilingual way finding interface
• ● Simple, flexible and central updates
• ● Visually find rooms/doctors on maps
• Way fnding benets
• ● Way finding for in-patient area after hours
• ● Save your customers valuable time and energy
• Reduces staff enquiries for directional assistance
• ● Reduces patient anxiety and provides a better
• experience
• ● Instructions can be downloaded onto a
• Smart phone using the QR code
 Q Management
• Multilingual interface
• ● Clearly shows length of wait of each patient
• ● Makes service areas less crowded with patients
• ● System allows real time queue status information
• ● Reduces patient wait time and service time by 20%
• ● Management of patient queues more efficiently
• and conveniently
• ● Real-time reporting allows efficient management
• of hospital services
• ● Makes operational tasks more systematic
• as doctors are alerted when waiting times are
• exceeds
 Patient Feeback
• Increases patient loyalty
• ● Improves patient retention
• ● Allows targeted messaging
• ● Help hospitals benchmark performance
• ● Monitors and measures real-time employee(s)
• performance
• ● Manages patient feedback from a central point
• and in real time
• ● Easy to use, cost effective and configurable for
• your specific needs
 Business Intelligence
• Get insight into your patient behavior
• ● Enables you to take faster and better decisions
• ● Get key business metrics reports when and
• where you need them
• ● Learn how to streamline hospital operations to
• improve efficiency
• ● Helps you align the your healthcare efforts
• towards patient satisfaction
• ● Eliminate guesswork and get faster answers to
• your business questions
 IQ in a nutshell
• Tailored to cater to specific workflows and can be integrated
with online appointment system
• Manage patient flow and patient information efficiently with live dashboard,
patient journey mapping, and reports
• Disability compliant and interactive kiosks allow patients to take
a ticket comfortably
• Online and web appointments facilitate the booking of
patient’s appointment in advance.
• Smartly manage walk-in and appointment traffic
• Option to transfer tickets and conveniently direct
patient to different departments according to their turn
• From patient check-in to patient calling and
appointment management, all integration facilities
are optimized using patient flow management system.
 Health Factory
• Bio:
• Team
– MCA,PMP
– Engineering Degrees
– 30+ man years experience in IT