COMMUNICATIVE

STYLES
The way you communicate has a big
impact on ow you get on with people
and get the things you want.Good
communication skills can help you
avoid conflict and solve
problems,they're also important for
making friends and having healthy
relationships.
TYPES:
ASSERTIVE
AGGRESSIVE
PASSIVE
PASSIVE-AGGRESSIVE
SUBMISSIVE
MANIPULATIVE
DIRECT
INDIRECT
ASSERTIVE
STYLE
Assertive Style
• Assertive communication is
born of high self-esteem.It is
the healthiest and most
effective style of
communication.
Language
• “Please would you turn the
volume down? I am really
struggling to concentrate on
my studies.”
• “I am so sorry,but I won't be
able to help you with your
project this afternoon,as I
have a dentist appointment.”
People on the receiving end feel
• They can take the person at
their word
• They know where they stand
with the person
• The person can cope with
justified criticism and accept
compliments
• The person can look after
themselves
• Respect for the person
Behavioral Characteristics
• Achieving goals without
hurting others
• Protective of own rights and
respectful of others rights
• Socially and emotionally
expressive
• Making your own choices and
taking responsibility for them
• Asking directly for needs to be
met,while accepting the
possibility of rejection
Non-Verbal Behaviour
• VOICE-medium pitch and
speed and volume
• POSTURE-open
posture,symmetrical
balance,tall,relaxed,no
fidgeting
• GESTURES-
even,rounded,expansive
• FACIAL EXPRESSION-good
eye contact
Behavioral Characteristics Non-Verbal Behaviour
• Accepting compliments • SPATIAL POSISTION-in
control,respectful of others

THE FIVE COMMUNICATION STYLE

www.clairenewton.co.za/my-articles/the five-
communication-styles.html
AGGRESSIVE
STYLE
Aggressive Style
• Agressive communication is a style in
which individuals express their feelings
and opinions and advocate for their needs
in a way that violates the rights of
others.Thus,aggressive communicators
are verbally and/or physically abusive
PASSIVE STYLE
Passive Style
• Is a style in which individuals
developed a pattern of avoiding
expressing their opinions of
feelings, protecting their rights,
and identifying and meeting their
needs.
 PASSIVE-
AGGRESSIVE
STYLE
Passive-Aggressive style
• This is a style in which people appear
passive on the surface, but are actually
acting out their anger in indirect or
behind-the-scenes ways. Prisoners of war
often up in passive aggressive ways in
order to deal with an overwhelming lack of
power.
• The anxiety and phobia workbook. 2nd edition. Edmund J Bourn.
New Harbinger Publications, Inc. 1995
SUBMISSIVE
STYLE
• This is about pleasing other people and
avoiding conflict. A submissive person
behaves as aid their other peoples needs are
more important, and the people have more
rights and more contribute.

THE FIVE COMMUNICATION STYLE

www.clairenewton.co.za/my-articles/the five-communication-
styles.html
MANIPULATIVE
STYLE
• This is a style of Scheming , calculating, and shrewd.
manipulate communicators are skilled and influencing or
controlling others to their own advantage. Their spoken
roadside an underlying message of which the other
person maybe totally an unaware.

• The anxiety and phobia workbook. 2nd edition. Edmund J

Bourn. New Harbinger Publications, Inc. 1995.
DIRECT STYLE
• Direct communication is speech that conveys clear
messages or that clearly directs actions. Direct
communication is often used in the workplace to
ensure clarity regarding who has the authority to
give orders and what the orders are. Direct
communication may be used when there is no
room for discussion or compromise. This style
usually doesn't allow the listener to respond with an
opinion or viewpoint.
• https://study.com/academy/lesson/direct-communication-
definition-examples-quiz.html
•  Ashley D. Manker
INDIRECT
STYLE
• Happens when a speakers true intentions are
hidden. In direct Speaker will not make a direct
statements or directly answer a question that
might cause tension or result in an
uncomfortable situation. They are more likely to
says maybe or possibly when the true answer is
no.

• www.linkedin.com/pulse/direct-indirect-communication-
styles-marjorie-friesen