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APPRECIATIVE INQUIRY
Dima DIAB & Amthal HAKIM
 Definition
Of APPRECIATIVE INQUIRY
- developed by David Cooperrider
- what is good, what works, and
what is successful rather than
looking at life as a series of
problems
- look for what is working well and
then explore how we can have even
more of that.
- people come together to share
best experiences, identify
collective strengths, envision
possibilities, and commit to
making the world (or the
organisation) an even better place.
 How
It all beagn ?
- known for their pathetic service and no customer used to visit them, once experienced.
- staff fought terribely with each other and service was awful, the cleaners weren’t
motivated to clean the hotel regularly.
- David Cooperrider applied problem solving approach to fix the issues.
- get the staff trained or could have replaced the old staff with the new qualified ones. He
did nothing of that sort, he piloted the Appreciative Inquiry intervention. Here is what he
did..
- They were not allowed to talk or even think about their own Omni hotel. As the week
passed, the 5 star hotel staff had impressed them to a level, where they started realizing
the essence of hotel business.
- This is one of many stories how Appreciative Inquiry had positive transformation in the
attitude of people running an organization.
Before AI
After AI
APPRECIATIVE INQUIRY
V/S Problem Solving
 Problem Solving Appreciative inquiry

Felt need, identification of problem(s) Appreciating, valuing the Best of What Is

Analysis of Causes Envisioning what might be

Analysis of possible solutions Engaging in dialogue about what should be

Action Planning (treatment) Innovating, what will be

5 Principles
of APPRECIATIVE INQUIRY
 The constructionist
principle:

The way we know is

fateful
 The principle of
simultaneity:
Change begins at the
moment we ask the
question
 The poetic
principle

Organizations are an open

book
 The anticipatory
principle:
Deep change = Change in
active images of the
future
 The positive
principle:
The more positive the
question , the greater and
longer-lasting change .
4D/5D
cycle
DISCOVER
Acknowledging strengths and what is good

DREAM
Articulating wishes and hope for the future

DESIGN
Making designs about how to deliver dreams

DESTINY
Planning and committing to actions
APPRECIATIVE INQUIRY
examples
APPRECIATIVE INQUIRY
Implementation & Conclusion
Implement AI by :
- mass-mobilised interviews
- Large & diverse gathering called an Appreciative
Inquiry Summit.
speech.wmv
-To decide what to focus on.
-To select an affirmative topic.
- To uncover the positive core.
- To develop human connections.
-To generate energy and confidence.
-To present new assumptions ,possibilities .
- To get everyone into the conversation.
- To develop and align ideas about the structures, relationships
and practices.
- Use the interview form as your “script”
- Be curious about others’ experiences, thoughts and feelings.
 Prepared by :
Amthal Hakim & Dima Diab
Special thanks :
Sirine Al Hariri