Travel Process for

Client
 Agend
a

Booking and Payment flow

What is IATA Billing and settlement plan (BSP)and
overview Fare Types
Class System & Airline Yield
Management Queue Management
Cancellation and Refund Process
overview Unused Legs/Banked Ticket
Booking
Overview
 Booking
Overview

Paymen
t
Gatewa
y
Clien
t
 Our Validation
Check
Mandatory client reference with character limit
“Reason of travel , Policy ID, Employee ID & Cost
Centre” Air class missing
Hotel wrongly created
. Travellers name
missing
Rail folders not contain the city
code Product code mismatch
Back office Product code not mapped with Airplus
product More than 4 Segments
Wrong Ticket Number or Airline 3 letter code missing
 Payment
Flow
Payment method is automatically selected
as “Payment Gateway” based on customer
payment terms.
Files are sent to Payment gateway on
daily bases .
Gateway portal process
payment . Back office invoice to
Client.
What is IATA Billing &
Settlement
Plan(BSP)
What is IATA
BSP
Billing and Settlement Plan – A carrier neutral reporting/accounting system
run by IATA
A network of approved Agents who issue Airline Ticket on behalf of the
Airlines
A clearing instrument to reconcile the sales by Agents to the Airlines that
own sales
Travel Agencies: Sell tickets on many carriers - Reports to one central point
= BSP
AIRLINE: Many sales outlets - Reports received from one central point =
BSP
BSP
Overview
 BSP
Overview
Accredited Agent receives tickets stock from IATA
Accredited Agent issues E-ticket via General Distribution
system (GDS) .
Passenger pays and receives a E-ticket from the
Agent Airline carries the passenger
GDS sends ticketing information to the Data processes centre
(DPC) DPC, produces and uploads Reports on BSP link
IATA informs Bank about Remittance and Settlement amounts
Bank debits Agent 15thof every month – Remittance from Agents
Bank credits Airlines – Settlement for Airlines
Refunds
What Is Fare Type & What Does
it Mean?
 Farin
g When &
What,
How
Scenario 1 Saving
Published Fare London - Moscow- London 1400.00
Corporate House Fare London - Moscow- London 1100.00
Consolidated Fare London - Moscow- London N/A
Leisure Fare London - Moscow- London 850.00 250.00
Scenario 2
Published Fare London - Houston-London 6140.00
Consolidated Fare London - Houston-London 4940.00
Leisure Fare London - Houston-London N/A
Innovation London - Houston-London-"Berlin" 3750.00 1190.00
Scenario 3
Ticket issued in Dec Ticketed London - Singapore - London 5900.00
Revisited in Jan & Issued Ticketed London - Singapore - London 4100.00 1800.00
Class System & Airline
Yield Management
 Class
System
First Y JD C
Business K
Premium

Economy

Business Economy Semi Flex

Semi
Flex
Economy Non Flex
Business
Non
Flexi
 Airline Yield
Management

J-36 Seats
£3500.00(Flexible)
C – 22 Seats £2800.00 (Semi
Flexible)
D -12 Seats
£2150.00(Non or Semi
R-4 Flexible)
Seat £1800.00(Non or Semi
Flexible)
Queue
Management
 Queue
Management
A Queue is an automated file of PNR’s or messages, which require servicing or
handling. Each queue is identified by a number and optional queue
identification.
A queue will hold either PNR’s, MESSAGES or PROFILE FILES but never a
combination on the same queue
Reservation System places PNR’s on queue based on the action required, such
as confirmation or schedule change notification.
The system determines correct queue placement of a PNR from the
Subscriber Identification (SID) in the first field
 Queue Management Process
Overview

Booking made as per Travel Policy

(second check)

Profile fields

check Unused legs

check

Visa Checks

Fare checks

Transfer check

Air plus fields checks

Refunds

www.arianabusinesstravel.com
Cancellations & Refund
Process Overview
Cancellations & Refund Process
Overview

Gateway
Portal

Client
 Refund Process
All RefundsOverview
go to BSP (billing cycle 01 to end of
st

every month).
BSP processes refund request.
BSP generates refunds remittance on 15th of
every month.
Once the refund remittance received from BSP & it
is sent to the back office system automatically.
Back office will automatically update the refunds
and generate refunds remittance and send to
Payment Getaway portal.
Unused
legs
 Unused
legs
Unused legs are also called Banked ticket which can be use by the traveler for the
future

MERMUN MARGULIS SLAWA DME ZRH LX PSWISS 24-Oct 7244129551964

2IWHUN MARGULIS SLAWA DME ZRH LX ESWISS 10-Oct 7244129310195

2IWHUN MARGULIS SLAWA LHR SVO SU NPX1 11-Oct 5554129361867

2IWHUN MARGULIS SLAWA ZRH LHR LX SSWISSUK 13-Oct 7244129361870

3O82GC RAYNER DAVID LHR DME BA NNCRU 05-Nov 1254129457239

NG5A67 ANTONOV MIKHAIL LHR IAH UA QNCUP41S 12-Nov 0164129657564

 Unused legs
Scenario
Scenario 1 Change in Schedule /Airline for Return Fare Used Segments Unused Segments Banked
British Airways issued London - Moscow- London London -Moscow Moscow -
1700/ - London
Aeroflot-->London Moscow & BA-->
Aeroflot 1650/ N/ Moscow -London open for use in
- A one years time
Moscow - London one way

Change in schedule for

1800/ Moscow - London London - Moscow
Returns trip Aeroflot
Moscow- London - Moscow -

Scenario 2 Change in Routing

Swiss Air issued under Best
Price Non Refundable
Changes in trip re-routing
travel with British Airways
5000/- Zurich - Manchester-Zurich open for use in one years
London – Singapore -London
time
Zurich - Singapore -
5000/- Zurich - London - Zurich
London

Scenario 3 Fixed Time Frame

Fixed time frame British
Airways out & Lufthansa way
Back
Issued two round trip With
British airways &
Lufthansa
1200/
London - Berlin - London -
London - Berlin - London BA London - Berlin - London
1300/ open for use in one years
London - Berlin - London out & Lufthansa In Lufthansa Out & BA In
- time

Scenario 4 Additional Segment & Merged Additional Travel

British airways London - Houston - London
Adding Additional Segments
to reduce cost
Merged Additional Travel
7000/
London - Houston - London- -
5500/ London - Houston - London London -Berlin open for use in one years
Berlin
- time
London - Berlin -London-
London - Berlin -London-
5800/ Singapore - London
Singapore - London
-