Managers

and
Managerial Skill

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 Being a Manager

Easy …………..???
Or
Difficult ……………….!!!!

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 Problems faced by Managers Everyday
• High Variety.

• Fragmentation – deals with many

problems simultaneously.

• Brevity – Often must make snap decision.

• Reliance on Experience.
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MANAGEMENT ROLE

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 Henry Mintzberg
and
The concept of Management Role

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 Role

A set of specific tasks that a person is

expected to perform because of the
position he/she holds in an Organization.

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10 Roles of Mintzberg
3 Broad Categories of Role

• Interpersonal Role
• Informational Role
• Decisional Role
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 Interpersonal Role

Coordinate and Interact with

Organizations’ members and provide
direction and supervision for both
employees and the Organization as a whole.

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Classifications – Interpersonal Role

• Figurehead Role

• Leader Role

• Liaison Role

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 Figurehead Role
• Representing the Organization

• Outline the Organizational goal

• State Organizations’ ethical guidelines

• State the behavioral principles to be

followed
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 Leader Role

• Set examples before employees

• Motivate Employees

• Encourage employees to work

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 Liaison Role

• Interact with peers and other people

outside the organization

• Establish relation with different

organization to share the resources

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 Informational Role

Closely associated with the tasks

necessary to obtain and transmit
information.

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Classification – Informational Role

• Monitor Role

• Disseminator Role

• Spokesperson Role

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 Monitor Role

•
Monitor actions

• Evaluate performance

• Receive and Collect information

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 Disseminator Role

Transmit information to other members

Influence and Motivation

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 Spokesperson Role

Using information to promote the

Organization so that people Inside and
outside the organization respond
positively to it.

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 Decisional Role

Closely associated with the methods managers

use to plan strategy and utilize resources.

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Classifications- Decisional Role

• Entrepreneur Role

• Disturbance Handler

• Resource Allocator

• Negotiator
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 Entrepreneur Role

• Initiate Change

• Taking Investment Decision

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 Disturbance handling Role

• Manage Uncertainty

• Assume the role when the organization

is threatened

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 Resource allocation Role

•Decide the best way to use people

and other resources to increase
organizational performance.

•Set budgets and salaries of middle

and first line managers.
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 Negotiator Role
• Work with the suppliers, distributors and
labor unions to reach agreement.

• Negotiate with other organizations

to work together, share resources and
go for joint venture.

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Does a Manager
perform all the Roles ?

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MANAGERIAL SKILLS

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 How to achieve managerial skill

Both Education and Experience enables managers

to recognize and develop the skills they need to
put towards organizational goal.

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 Classifications - Skill

3 Major skills have been found out through research

• Conceptual skill

• Human skill

• Technical skill

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Skills needed by Manager Level

Top
Managers

Middle
Managers

Line
Managers

Conceptual Human Technical

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 Conceptual Skill

The ability to analyze and diagnose a situation

and to distinguish between cause and effect.

• Diagnostic skill

• Decision making skill

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 Diagnostic Skill

Ability to visualize the most important/appropriate

response to a situation.

Symptoms Solutions

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 Decision Making Skill

Ability to recognize and define problems

and choose the best course of action.

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 Human Skill
The ability to understand, alter, lead and control
the behavior of other individuals and groups.
• Communication Skill

• Time Management Skill

• Interpersonal Skill

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 Communication Skill
Effectively conveys ideas and receive ideas.

Time Management Skill

Ability to prioritize work – delegate responsibility.

Interpersonal Skill
Ability to understand and motivate employees.

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 Technical Skill

Job specific knowledge and techniques that

are required to perform Organizational goals.

“Specially required by the First line managers.”

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Thank U ………

See U next class………..

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