MANAGEMENT

SKILLS
Prepared by: Kainat Siddiqui
Agenda:
◦ Time management
◦ Stress management
◦ Innovation and creativity
◦ Communication
◦ Information gathering
◦ Negotiation
◦ Coaching and mentoring
◦ Leadership
Time Management:
◦ Managers need to be able to manage time in order to ensure their and their teams’ deadlines are achieved.
◦ Barriers to effective time management include:
◦ Procrastination (thinking about things too long without making a decision)
◦ Ineffective delegation
◦ Mismanaging paperwork and official documentation
◦ Attending or organising unnecessary meetings
◦ Failing to set priorities.
Effective time management techniques
include:
Identify objectives, label tasks then prioritize:
◦ Key tasks - urgent
◦ Key tasks – not urgent
◦ Not required but would like to have
◦ Not required

Monitor the plan and take remedial action when slippage is identified
Set daily, medium-term and long-term plans
Delegate
Make appointments with oneself – time for thinking and reviewing
Us check-lists
Control interruptions
Stress management:

Managers need to understand the symptoms of stress and try to prevent them
from arising both personally and within their team. If stress does occur it must be
managed.
Innovation and Creativity:
Innovation and creativity manifests in a number of ways, for example:
 To identify solutions quickly and flexibly during a negotiation
 To identify new ideas for products and services
 To identify new markets
◦ Sources for innovation and creativity include:
 The manager’s own experience
 Team brainstorming
 Building mind-maps (visual note taking)
 Delegating design and innovation to a specialist
Communication:
◦ The purpose of communication is to:
 support management
 co-ordinate plans
 communicate goals, plans and structures
 generate ideas
 gather and provide information
 manage relationships
Information Gathering:
Managers need information in order to perform their roles. Information arises
from a number of sources including:

◦ Listening
◦ Observation
◦ Interviews
◦ Questionnaires
Negotiation:
Negotiation is a skill that managers need to frequently adopt for example when
agreeing prices with suppliers or gaining buy-in from subordinates to accept
delegated work.
Coaching and mentoring:
Coaching (short term) and mentoring (long term) are management skills that are then used to help
implement those changes.
Coaching – short term practice aimed at improving a specific skill or knowledge. The process includes:
◦ Establish learning targets
◦ Plan and execute a systematic learning and development programme Involving self-study, formal training
courses and on-the-job training
◦ Identify opportunities for broadening trainees’ knowledge and experience
◦ Account for trainees’ strengths and limitations
◦ Exchange feedback and identify areas for further development
Mentoring:
◦ Mentoring involves establishing a long-term relationship with a ‘trusted advisor’ who is normally not
part of someone’s reporting line:

The techniques adopted by a manager in making the mentoring role effective include:
◦ Actively managing the relationship e.g. making the occasional
◦ Unsolicited call to the mentee
◦ Encouraging and nurturing the mentee
◦ Interacting with mutual respect
◦ Responding to the mentee’s needs
Leadership:
◦ Effective leadership within an organisation involves:

◦ Guiding and directing others to achieve the goals of the organisation

◦ Making the best use of the knowledge, skills and talent of others in the organisation
◦ Developing the knowledge, skills and talent of others in the organisation.