Cisco Business Edition 6000: Complete Collaboration For Midsize Businesses

Cisco Business Edition 6000
Complete collaboration for midsize businesses
August 2017
The pace of change is accelerating
Taxi services Retail stores Music Hotels

Uber/Lyft Amazon.com Spotify/Pandora Airbnb
Print advertising Vehicles Point of sale Your industry

Tesla Motors/
Google/Facebook Square Your competitor?
Faraday Future
Disrupt or be disrupted
C97-732351-02 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
The new competitive battlegrounds
Collaboration across
Intimate customer Reduced costs of doing Increased
organizational
experiences business team agility
boundaries
Flexible, mobile Ability to attract and Differentiate your business with mobile,
workforce retain talent cloud-connected collaboration tools
The way we work has changed
increase in the amount of

Individuals to Agile teams
500% information created by 2020
Social Media Today
At a of organizations will offer mobility

Work from
corporate to
anywhere 90% to workers by 2020
desk Frost & Sullivan
increase in innovation and creativity

Internal Ecosystem
interactions
to
collaboration 35% with collaboration outside the
organization
PGi
Communication tools have
evolved, but…
the user experience is fragmented
Audio Video/web Content Screen Document Messaging/ Smartphones/

Phones Email conferencing conferencing Streaming storage sharing collaboration chat tablets/BYO
Midsize IT teams are weighed down with
implementing and managing
a complex set of solutions
Simplicity is critical for faster innovation

Cisco Collaboration Architecture
Pocket
Cisco®
Cisco Spark™ Service Collaboration
Messaging | Meetings | Calling Cloud
Cisco Hybrid
Cisco Collaboration Edge Architecture

Cisco
on-premises and
Unified Customer
communications care
Conferencing partner-hosted HCS
Boardroom
Guiding principles for packaged solutions
Experience centric Cloud connected Value extended
Simplified lifecycle and Combine on-premises Enhanced functionality

delightful experiences for and cloud-based with current Cisco®
partners and customers applications to best meet investments
customer needs
Less email. More agility.
Better teamwork with Cisco Spark™ Cisco®
Collaboration Cloud
Simple office
Modular collaboration for
communications for
large enterprises
small businesses
Business Edition Business Edition

4000 7000 M/H
Cisco Optimized for

up to 200 devices
Optimized for
>1000 users
Business Edition
Packaged collaboration for Comprehensive
collaboration for
companies of every size midsize enterprises
Business Edition
6000 M/H
Optimized for
up to 1000 users
Seamless migration with investment protection for growing

businesses
Solution overview
Cisco Collaboration Business Edition 6000
Packaged collaboration that is simple to use, manage, and deploy
Cisco® Collaboration Edge
Cisco Spark™
B2B, B2C, mobile and remote access, hybrid, cloud-connected collaboration
Calling Meetings Messaging Care
A single call-control Schedule multiparty meetings Instant messaging, presence, Efficient multichannel
architecture for voice, video, with audio, video, and content and file sharing from any customer service
desktop, and mobile sharing device communications
Management
Provisioning and deployment
Calling
Enable workers to
High-quality, reliable
communicate more
voice and video
effectively
Call from any device,

anytime, anywhere
Reduce legacy telephony Embrace mobility

costs and BYOD
Messaging
Communicate securely
Instantly interact with IM
inside and outside your
and presence
organization
Build stronger
relationships with
business messaging
Quickly share
information, ask Spend less time catching
questions, and make up on email
decisions
Meetings
Simple to schedule and Enhanced collaboration, Integrates with Cisco®

join from any device faster decision making Meeting Server
Better meetings with high-definition Saves on unnecessary

video and screen sharing travel costs
Care
Seamless engagement
Connect customers with Increase customer and
with telephone, mobile,
subject matter experts employee satisfaction
video, social, and chat
Accelerate call Deliver efficient, multichannel customer service

center productivity the way your customer wants it
Endpoints and applications
Consistent and delightful experiences on any device
Any room
SX10 MX200, MX300 MX700, MX800
Any desktop
7800 Series IP phones 8800 Series IP phones DX Series
Cisco Spark™
Any pocket Cisco WebEx®
Cisco Jabber®
Mobile
Collaboration Edge
Simple and secure remote

Encrypted signaling
and
and media
mobile access
Secure collaboration
outside your
company firewall
Enhanced relationships Unique Cisco Spark™

with B2B and B2C Hybrid Service
collaboration experiences
Management
Single pane of glass for simplified Single appliance – simple

management and reduced to purchase
IT maintenance overheads and deploy
Wizards for bulk updates

Zero-touch
and everyday moves, Streamlined migrations
provisioning and user
adds, changes, and and upgrades
self-service portals
deletions
Simple steps to collaboration success
3. Choose your 5. Add 35-user starter

1. Prioritize your
preferred deployment bundles (BE6000) and
collaboration use cases
model(s) additional user licenses
Scale and add more
collaboration as your
business grows and
collaboration
priorities change
4. Select your Cisco®
2. Identify user and
Business Edition
device requirements
platform
Cisco Spark Hybrid Services
Solution overview
Cisco Spark
Messaging Calling
A cloud-based phone
1:1 and team messaging in system1 plus much more
virtual rooms
Make calls within the
Persistent chat, content organization or outside via
sharing, iteration the PSTN
Meetings
Audio, video, and
web meetings
Before, during, and
after meeting messaging and
content
Add cloud services to your Business Edition to create a flexible, end-to-end solution
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.
Cisco Spark Hybrid Services
Hybrid Call Service
• Call Service Aware
• Call Service Connect
Cisco Spark™
Service
Hybrid Messaging | Meetings | Calling
27 Calendar Service
Hybrid
Cisco Spark
Hybrid Services +
Directory Service
On-premises BE6000
Hybrid
Media Service
Create even more value by connecting on-premises and cloud services

Flexible deployment options
Calling Meetings Messaging
Cisco Spark™ Meetings Cisco Spark Business Messaging
OR OR
Cisco® Business Edition 6000
Cisco Meeting Server Cisco Jabber®
On-premises Cloud or premises Cloud or premises
Keep Calling on-premises and deploy Meetings and Messaging on-premises or in the cloud
Cisco Spark Flex Plan
Ideal for deployments over 250 users
Flexibility Simplicity Investment protection
Transition between on-premises and One subscription for Meetings, Protect investment in existing
cloud-delivered services Messaging, and Calling services on-premises infrastructure
Increase flexibility with subscription-based licensing for Business Edition 6000

Why Cisco?
Collaboration evolution
With the Cisco Collaboration Architecture
Provide a
platform for building
custom solutions Digitize
your business
Deliver the best

of both worlds
Accelerate
Create ubiquitous innovation with hybrid Agility
Enhance appeal to help

Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
simple and seamless experiences
Converge Simplify
voice, video, and data collaboration infrastructure
Past Future
It takes a strong ecosystem
Technology
Consulting partners
partners
System
Channel integrators
partners and
distributors
ecosystem
Independent
Service software
providers vendors
Our strong partnerships provide a robust platform to help you:
Be nimble | Increase opportunities | Add business value | Gain agility | Improve teamwork
Leading execution
95% 87 million 290,000

of Fortune 500 Cisco Cisco collaboration
use Cisco® collaboration endpoints customers
3.5+ million 4 billion 26 million

Cisco Contact Cisco WebEx® Cisco Jabber®
Center agents minutes per month seats
Cisco Positioned a Leader for the 10th Year in a Row in Gartner’s 2017 Magic
Quadrant for Unified Communications
Cisco positioned highest on “ability to execute” and

furthest on “completeness of vision” axis
Leaders have a full UC offering and strong market presence, and can Redo slide
demonstrate success in the field. They have a strong presence in
related markets to help them expand their UC footprint. These
vendors and their channel partners have experience of delivering UC
to a broad range of enterprise types and to most geographic regions.
Gartner Magic Quadrant for Unified Communications by Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, July
2017.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire
document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of
Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Highest Scores In All Use Cases
Gartner UC Critical Capabilities Report
Full UC with Strong Telephony Full UC with Strong Collaboration Full UC for Midsize Organizations
Ability to Offer Hybrid Solutions Integration to Contact Center Solutions Gartner: Critical Capabilities for Unified
Communications
Mike Fasciani, Megan Marek Fernandez, Steve Blood,
Rafael A Benitez, July 2017
This graphic was created from data published in a larger research document by Gartner, Inc.
and should be evaluated in the context of the entire document. The Gartner document is
available upon request from Cisco. Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
Delighting customers, delivering outcomes
“I love the new collaboration tools.
• Shorter, more productive meetings Some of our best remote meetings
Impinj • Faster development cycles ever happened today.”
• New highs in staff satisfaction —Eric Brodersen
Chief Operating Officer
“By improving collaboration and

• Enhanced donor and efficiency, we’re able to raise more funds
SickKids agent experience to help more sick kids.”
• Improved IT productivity and
Foundation contact center efficiency
—Seth Corriveau
Associate Director,
Technology Services
“We have the technology we need to

grow one of Australia’s most • 40% increase in fan membership
National entertaining, engaging, and respected • Player disciplinary issues resolved
Rugby League sports.” faster with video
—Maurice Veliz, IT Manager
Summary
Modernize your communications infrastructure today. Reimagine

collaboration across your organization with Cisco.
Deploy Business Edition 6000 – simple, secure, comprehensive solutions

that are right-sized and right-priced for your business.
Extend and enhance team collaboration with Cisco Spark™ and Cisco
Spark Hybrid Services.
Change the way your people and teams work, with consistent and
delightful experiences anywhere, on any device.
cisco.com/go/be6000
Customer case studies
Collaboration evolution
With the Cisco Collaboration Architecture
Provide a
platform for building
custom solutions Digitize
your business
Deliver the best

of both worlds
Accelerate
Create ubiquitous innovation with hybrid Agility
Enhance appeal to help

Unify productivity with ensure adoption
communication cost reduction
foundation
Enable
simple and seamless experiences
Converge Simplify
voice, video, and data collaboration infrastructure
Past Future
It takes a strong ecosystem
Technology
Consulting partners
partners
System
Channel integrators
partners and
distributors
ecosystem
Independent
Service software
providers vendors
Our strong partnerships provide a robust platform to help you:
Be nimble | Increase opportunities | Add business value | Gain agility | Improve teamwork
Leading execution
95% 87 million 290,000

of Fortune 500 Cisco Cisco collaboration
use Cisco® collaboration endpoints customers
3.5+ million 4 billion 26 million

Cisco Contact Cisco WebEx® Cisco Jabber®
Center agents minutes per month seats
Cisco Positioned a Leader for the 10th Year in a Row in Gartner’s 2017 Magic
Quadrant for Unified Communications
Cisco positioned highest on “ability to execute” and

furthest on “completeness of vision” axis
Leaders have a full UC offering and strong market presence, and can Redo slide
demonstrate success in the field. They have a strong presence in
related markets to help them expand their UC footprint. These
vendors and their channel partners have experience of delivering UC
to a broad range of enterprise types and to most geographic regions.
Gartner Magic Quadrant for Unified Communications by Steve Blood, Megan Marek Fernandez, Mike Fasciani, Rafael A Benitez, July
2017.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire
document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of
Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Highest Scores In All Use Cases
Gartner UC Critical Capabilities Report
Full UC with Strong Telephony Full UC with Strong Collaboration Full UC for Midsize Organizations
Ability to Offer Hybrid Solutions Integration to Contact Center Solutions Gartner: Critical Capabilities for Unified
Communications
Mike Fasciani, Megan Marek Fernandez, Steve Blood,
Rafael A Benitez, July 2017
This graphic was created from data published in a larger research document by Gartner, Inc.
and should be evaluated in the context of the entire document. The Gartner document is
available upon request from Cisco. Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
Delighting customers, delivering outcomes
• Shorter, more productive meetings Some of our best remote meetings
Impinj • Faster development cycles ever happened today.”
• New highs in staff satisfaction —Eric Brodersen
Chief Operating Officer
“By improving collaboration and

• Enhanced donor and efficiency, we’re able to raise more funds
SickKids agent experience to help more sick kids.”
• Improved IT productivity and
Foundation contact center efficiency
—Seth Corriveau
Associate Director,
Technology Services
“We have the technology we need to

grow one of Australia’s most • 40% increase in fan membership
National entertaining, engaging, and respected • Player disciplinary issues resolved
Rugby League sports.” faster with video
—Maurice Veliz, IT Manager
Summary
Modernize your communications infrastructure today. Reimagine

collaboration across your organization with Cisco.
Deploy Business Edition 6000 – simple, secure, comprehensive solutions

that are right-sized and right-priced for your business.
Extend and enhance team collaboration with Cisco Spark™ and Cisco
Spark Hybrid Services.
Change the way your people and teams work, with consistent and
delightful experiences anywhere, on any device.
cisco.com/go/be6000
Customer case studies
“We have the technology we need
to grow one of Australia’s most
entertaining, engaging, and
respected sports.”
—Maurice Veliz
IT Manager, NRL
National Opportunity How Outcome

Rugby League Empower employees and Cisco Business
®
40% increase in fan
Sports and entertainment engage fans Edition 6000 membership; player
Cisco TelePresence® disciplinary issues
Employees: 600
resolved faster with
Cisco Unified Contact
video conferencing
Center Express
“Video collaboration changes
the attitude of the business. People
are more engaged, efficient, and
accountable.”
—Rene Isip
Chief Operating Officer,
John Eagle Auto Group
John Eagle Opportunity How Outcome

Auto Group Improve collaboration among Cisco Business Edition 6000
®
Improved sales efficiency and
Retail/automotive dealerships infrastructure and productivity, faster execution
telepresence endpoints of
Employees: 920
go-to-market strategies
Some of our best remote meetings
ever happened today.”
—Eric Brodersen
Chief Operating Officer, Impinj
Impinj Opportunity How Outcome

Internet of Things: Enhance communication for Cisco® Business Shorter, more productive
RFID solutions mobile workers Edition 6000 meetings
Faster development
Employees: 200 Increase team efficiency Cisco Jabber®
cycles
Cisco Collaboration Meeting New highs in staff satisfaction
Rooms
“Our Cisco collaboration
toolset raises the level
of engagement among
colleagues. We feel more
connected.”
—Todd Golla
Director of IT, Explorer Pipeline
Explorer Pipeline Opportunity How Outcome

Oil and gas Empower employees to work Cisco Business Edition 6000
®
Improved two-way dialogue
Employees: 300 and engage and Cisco TelePresence® with remote employees
Enhanced recruitment
processes
“By improving collaboration
and efficiency, we’re able
to raise more funds to
help more sick kids.”
—Seth Corriveau
Associate Director,
Technology Services,
SickKids Foundation
Sickkids Foundation Opportunity How Outcome

Healthcare Ensure high-quality Cisco Business
®
Enhanced the donor and agent
Employees: 200 experiences for donors Edition 6000 experience
and agents Cisco Unified Contact Center Improved IT productivity
Improve first-contact Express and contact center efficiency
resolution

Cisco Business Edition 6000: Complete Collaboration For Midsize Businesses

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Cisco Business Edition 6000

Complete collaboration for midsize businesses

Taxi services Retail stores Music Hotels

Print advertising Vehicles Point of sale Your industry

increase in the amount of

At a of organizations will offer mobility

increase in innovation and creativity

Audio Video/web Content Screen Document Messaging/ Smartphones/

Simplicity is critical for faster innovation

Cisco Collaboration Edge Architecture

Simplified lifecycle and Combine on-premises Enhanced functionality

Business Edition Business Edition

Cisco Optimized for

Seamless migration with investment protection for growing

Calling Meetings Messaging Care

Call from any device,

Reduce legacy telephony Embrace mobility

Simple to schedule and Enhanced collaboration, Integrates with Cisco®

Better meetings with high-definition Saves on unnecessary

Accelerate call Deliver efficient, multichannel customer service

Any pocket Cisco WebEx®

Simple and secure remote

Enhanced relationships Unique Cisco Spark™

Single pane of glass for simplified Single appliance – simple

Wizards for bulk updates

3. Choose your 5. Add 35-user starter

Create even more value by connecting on-premises and cloud services

Cisco Spark™ Meetings Cisco Spark Business Messaging

Cisco® Business Edition 6000

Cisco Meeting Server Cisco Jabber®

On-premises Cloud or premises Cloud or premises

Flexibility Simplicity Investment protection

Increase flexibility with subscription-based licensing for Business Edition 6000

Deliver the best

Enhance appeal to help

Our strong partnerships provide a robust platform to help you:

95% 87 million 290,000

3.5+ million 4 billion 26 million

Cisco positioned highest on “ability to execute” and

“By improving collaboration and

“We have the technology we need to

Modernize your communications infrastructure today. Reimagine

Deploy Business Edition 6000 – simple, secure, comprehensive solutions

Deliver the best

Enhance appeal to help

Our strong partnerships provide a robust platform to help you:

95% 87 million 290,000

3.5+ million 4 billion 26 million

Cisco positioned highest on “ability to execute” and

“By improving collaboration and

“We have the technology we need to

Modernize your communications infrastructure today. Reimagine

Deploy Business Edition 6000 – simple, secure, comprehensive solutions

National Opportunity How Outcome

John Eagle Opportunity How Outcome

Impinj Opportunity How Outcome

Explorer Pipeline Opportunity How Outcome

Sickkids Foundation Opportunity How Outcome

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