Professional Documents
Culture Documents
External Competent
Team Team
Support & Excellence
Recognition Members
Standards Unified
Of Collaborative
Commitment
Excellence Climate
Goal
Principled Leadership
• Social facilitation:
• people are more motivated to perform better with others, especially on
motor tasks, when comfortable, well-trained, & good work habits
• Learning:
• Teams learn faster than individuals when there is division of labor,
contributions are additive, feedback is available & accepted
• Judgment:
• Teams can be superior due to broader knowledge & more inputs; trained
individuals better than untrained groups; confidence unrelated to
quality with untrained
More differences between
teams and individuals–
• Risky Decisions:
• Greater risk taken with teams that are excessively cohesive
(groupthink), under great pressure to decide, norms against
reflection, & diffusion of responsibility
• Problem Solving:
• teams produce more and better quality solutions, based on interest
in task, most skilled members, and error checking
• Time Efficiency:
• Teams usually take more time to complete a task
• Idea Production:
• Teams continue to produce after individuals run dry, especially with
training and cohesion (trust & spring-boarding)
Advantages of Teams
A team is a group of people doing something together to
produce
a specific result or outcome. None of us, no matter how good we
are can be great at everything. So what are 6 key advantages of
teams?
•
Increases productivity
• Organizations are continuously looking for efficiency
or productivity gains as a source of competitive
advantage. Teams, especially those that are close to the point
of delivery can identify what needs to change to boost
productivity better than any group of senior managers
could
ever hope to. Let the team focus on productivity and the
organization gains.
Improves communication skills
• For teams to succeed they need to be able to get their
messages across, listen effectively to other points of
view and build on ideas. As a result of being on the
team, people are getting the opportunity to develop and
improve their communication
Advantages of Teams
Diversity of skills
• Some people in organizations thrive in dealing with the big
picture stuff. Others get their kick from getting immersed in
the detail. There will be others who thrive on idea generation
and others who love to take something from concept to
finished article. This diverse range of people skills and
working together have the potential to deliver a much better
solution than any one individual could ever hope to do.
Improved problem solving
• Think about a time when you had a problem that you needed
to solve. You probably get so far and then end up getting stuck
because of your own range of experience or knowledge. When
you have access to the wider range of skills and knowledge
you ultimately solve problems faster and better.
•
Advantages of Teams
Process improvement
Strategy:
Hold the team mutually accountable for results,
make success everyone’s responsibility.
2
# 3 Reason teams fail:
Wrong Mix of Work Styles & Skills
STRATEGY:
Train for diversity of
Complimentary Skills
Appreciate the
contributions of various
work styles
3
# 4 Reason teams fail:
Unequal commitment to success
STRATEGY:
Cross Training for backup support
Team monitored quality control
4
# 5 Reason teams fail:
“Mine” field mentality
STRATEGY:
SHARE all information with everyone
OUR resources
Outside competition
5
# 6 Reason teams fail:
Back stabbing and Blaming
STRATEGY:
Question & Confront
Focus on a future
Build people’s pride in their own work
6
# 7 Reason teams fail:
No reward for teamwork
STRATEGY:
Link to Performance Appraisal
Celebrate Team successes
7
# 8 Reason teams fail:
No ground rules for team behavior
STRATEGY:
Help team develop list of behaviors that are
characteristic of effective teams
Measure frequently
8
# 9 Reason teams fail:
A manager v.s. a team leader
STRATEGY:
Coach v.s. Manage
Ask instead of tell
Rotate leadership among the members
9
# 10 Reason teams fail:
Inflexible to frequent change
STRATEGY:
Ask “What needs to change
in order for you to do the
very best job possible?”
10
Considerations for Team Building
Background
• History, norms, culture
• Context of current request
• Why now (not 6 months earlier/later?)
• What happens if TB is not done?
• What do you want to be different?
• What’s prevented this from
happening until now?
Design
• Sufficient time (2-3 hours); protected time (retreat)
• Homework, preparation
• Legitimacy, authorization, support
• Materials (handouts, surveys, facilities, etc.)
• Structured exercises & processing
Evaluation
• What are the immediate, short and long term indications that TB was successful?
(e.g., Kirkpatrick Model)
Guidelines:
In general, teams should be chosen
over individuals when:
• There is sufficient time available.