CAPACITY BUILDING AND LEADERSHIP ORGANISATIONAL DEVELOPMENT PROPOSAL

Training Proposal Summary

For

Starzs Marine & Engineering Nigeria Limited

SUBMITTED BY

April 2014

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BACKGROUND

This document is tendered with respect to Michael Stevens providing Consulting Services for
Capacity Building and Training to Starzs Marine & Engineering Nigeria Limited. This document
details how support will be given to Starzs Marine in order to ensure it achieves its objectives
with regards to capacity Building and Leadership Organisational Development.

ABOUT MICHAEL STEVENS

The Michael Stevens’ Capacity Building service is focused on an organization’s abilities to

perform specific activities such as Training and People Development. An Organizational
capacity building approach is used by Michael Stevens to develop our client’s human
capital, so they can better fulfil their defined mission. We believe that the steps to building
organizational capacity include:

· Developing a vision and strategy

· Developing a conceptual framework
· Establishing an organizational attitude
· Developing an organizational structure
· Acquiring skills and resources

At Michael Stevens, we believe in ‘Human Profit’; profit is an outcome of managing and

developing people well. We approach training and development from this standpoint and
seek to enable learning in our client organizations, in order to foster people who perform well,
progress, and stay around long enough to become great at what they do, and to help
others become so.
With Michael Stevens, training goes beyond classrooms and power-point presentations. We
partner with our clients to identify corporate and personnel development needs from a
holistic perspective. We provide a resource effective framework for learning to occur and
inspire the transfer of learning to actual work environments. We believe in all stakeholders
taking responsibility in identifying and implementing learning outcomes.

OUR UNDERSTANDING

Starzs Marine & Engineering seeks to participate objectively and creatively in its service
rendition, so as to excel in efficiency, effectiveness and professionalism that meet recognised
international standard. Also it tends to ensure the best in customer satisfaction in its Shipyard
through the most cost-effective business practices, good interpersonal relationship and
teamwork that guarantee quality assurance and quality control in consonance with its
community, safety, health and environmental security policy.

In a quest to enforce these values and drivers, Michael Stevens is presenting a bouquet of
training programmes directed to meet the performance, capacity building and leadership
organisational development needs of staff and management.

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 KEY VALUES AND SUCCESS FACTORS (One Day)

Essentially five things or factors are needed by any organization wanting to succeed:
· People – those who make up the organization
· Purpose – a reason for organizing and working together
· Processes – activities which the people undertake to fulfill their purpose
· Physical Resources – a place to work, the right equipment, money to pay the bills and
the people who work there
· Customers – people outside the organization who are willing to pay money in return
for the products and services the organization provides; for government organizations
taxpayers are the customers; many nonprofits depend on contributions from donors
who believe in the value of what the organization is doing.
But it’s not just the existence of these five basic factors that enables success -it’s what you do
with them. This comprehensive training on key values and success factors covers in detail key
factors required to successfully develop excellent human capital team of an organization.

Course Outlines
· Developing passion for what they do
· Meritocracy
· Customer success- Making heroes of clients through result
· Pride in work output, reflected by consistent excellence and professionalism.
· Consistent reflection of integrity in workplace and professionalism
· Consistently meeting objectives, goals, and targets
· Appreciable initiative and being self managed
· Taking calculated risks and continuous improvement
· Developing a high sense of responsibility demonstrated by regularity and punctuality at
work
· Support and measurable results

TEAM LEADERSHIP AND MANAGEMENT (Two Days)

Effective business communication is vital to creating mutual understanding, building
partnerships, sharing intellectual resources, promoting ideas, products and services. Every
business operation needs an effective business communication strategy; every professional
needs to be able to communicate clearly and motivate others to action. This Business
Communication course is designed to help the participants improve their communication
skills with other people in your workplace.

KEY LEARNING OUTCOMES

• Establishing Team Rules
• Building on Individual Strengths and Improving Weaknesses
• Establishing Roles within the team
• Working as part of a team
• Delegation within Teams
• Team Building & Motivation

COURSE DETAILS
• Team leader in the context of the organization
• Responsibilities of the team leader
• Giving feedback to team members
• Motivators and de-motivators at work
• Motivating a de-motivated member of the team
• Definition of communication
• Improving in-company communication
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• Stages in team development
• Difference between effective and ineffective teams

LEADING & DEVELOPING HIGH PERFORMANCE TEAMS (Three Days)

Teams are the heart of an organization. When they are working effectively, are motivated,
are clear on and connected to the organizational goals of the business they can be
unstoppable. Performance issues based on personal relationships and team dynamics take
huge amounts of resources to solve. It drains managers' time as well as decreasing
motivation. To work together, team members must develop their interactive,
communication, and interpersonal skills.
This workshop focuses on crucial interpersonal skills that team members must have if they are
to function as a high performance work team. Most team training courses focus on the
mechanics of effective teams – problem solving, meeting skills, and decision making.
Although these skills are critical to team success, they ignore a major issue for all teams – how
to interact with each other.
This course details the key skills required by anyone required to lead a team or those required
to work within one. The main subject areas which will be addressed in detail are team
building, team management, the individual’s roles within the team, communication and
problem solving methods and techniques will also be demonstrated with regard to practical
applications within a team structure, providing the opportunity to develop skills and practice
techniques.

KEY LEARNING OUTCOMES

At the end of this course participants will be able to:
• Understand the teambuilding process (Forming, Storming, Norming, and Performing).
• Understand the basic behavioural styles of team members and how to manage each.
• Cultivate effective listening skills.
• Identify team strengths and opportunities for improvement.
• Increase the individual’s knowledge and skill levels in team building and team working
skills.
• Gain skills using methods, techniques and tools which will improve their effectiveness as
team leaders and team members.
• Improve their individual understanding of effective communication within the team.
• Understand the nature, purpose and structure of a working team and the individual
requirements which contribute to its success.
• Increased understanding and awareness of how to solve problems within a team.
• Understand the differences and effectiveness of different types of communication.

COURSE DETAILS
1. TEAM BUILDING – INTRODUCTION
• Introduction
• Investing in Teamwork
• Team building
• Planning
• Structure
• Team Goals
• Assessment of Team Effectiveness

2. THE TEAM

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• Difference between Group & Team
• Group work & Teamwork Essence of team.
• Qualities of a High Performing Team
• Types of Teams
• Effective Teams

3. MANAGING TEAMS
• Essence of Managing Team
• Effective Leadership- Important for high performing team
• Process on Team, Why team don’t work
• Improving Productivity through Team Building
• Sensitivity towards team members
• Team conflict & its management
• Team synergy – how to achieve
• High performing Team composition

4. TEAM MANAGEMENT
• Establishing Team Rules
• SWOT analysis
• Building on individual Strengths and improving weaknesses.
• Motivation
• Delegation
• The individual within the team.

5. TEAM COMMUNICATION
• Oral, written and visual
• Within and out with the Team.
• Establishing Roles within the team
• The Communication Jungle: Understanding Different Communication Styles
• Difficult Personalities and Difficult Situations: Dealing with Challenges
• Developing Trust
• Mapping Your Stakeholders
• Communication Planning
• Choice and Control
• Building Blocks of Effective Communication
• Influencing Skills
• Giving Feedback for Improved Performance

6. CHARACTERISTICS OF A TEAM
• Awareness of unity
• Team Creativity
• Team Decisions
• Interpersonal team relationship

7. PROBLEM SOLVING
• Methods and techniques
• Resolving issues
• Course summary and close

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8. VIRTUAL TEAM MANAGEMENT
• Virtual Leadership Challenges and Strategies

TIME MANAGEMENT & PERSONAL EFFECTIVENESS (Two Days)

This Time Management & Personal Effectiveness course is a comprehensive learning
experience that provides participants with a chance to examine their current working
practices and to explore a series of time-management and personal effectiveness
techniques. The goal is for participants to establish the necessary steps to making more
efficient use of their own time, as well as other people's.
Participants are also encouraged to evaluate their work-life balance and to take charge of
their own development, planning and implementing the review mechanisms necessary to
monitor the process and learning how to deal with work-related stress.

KEY LEARNING OUTCOMES

The workshop will allow the participants to:
• Realize their current behaviour.
• Learn the best practices used by proactive people.
• Learn how to correctly use time management tools.
• Acquire good work practices.

COURSE DETAILS:
Introduction
A definition of time management
Efficiency vs. Effectiveness
The value of time
Fundamental rules
High-productivity activities

Introspection
Self-management
Balance
Our roles and duties
The mission
My behaviour - reactive or proactive?
Freedom of action

Conciliation
Keeping track of my time
Identifying time wasters
Action plan to eliminate waste of time at work

Planning
Planning
The power of written goals
Planning your goals
Productive periods
My perception of urgency
The unexpected – causes & reactions

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The Priorities Quadrant
The Mentality of Plenty

Getting Organized
The agenda: the key tool
Parts of an agenda
Prioritizing lists
Locking up your schedule
A functional work station
Optimizing your work environment
Daily discipline
Designing Your Personal Action Plan

LEADERSHIP SKILLS DEVELOPMENT COURSE PROGRAMME (Two Days)

Leadership is a complex process by which the leader influences others to perform and
Supervisors are an extremely important part of the management team since they are the
management in closest contact with the people who actually produce the work.

Effective Supervision depends on a blend of appropriate skills, knowledge, attitudes, and

behaviours coupled with relevant experience. The truly successful leader is one who is able
to come to terms with his or her strengths and weaknesses. He or she practices self discipline,
manages his or her own emotions, and objectively administers the job.

This course identifies five roles of a leader: influencing people, communicating effectively,
supervising work, coaching and managing through conflicts. Participants will learn to excel in
these roles and are given tools to help them back at work.

OBJECTIVES

Effective supervision drives all successful business; participants will learn key supervisory skills
that can be adopted in their organization to deliver endless results.

At the end of this course participants will be able to:

Understand and learn to implement the four steps to active supervision

Learn to choose between effective and ineffective leadership styles.
Understand the relationship between their styles and the motivation and behaviour of
others
Discover a proven process for problem solving
Learn five steps for effective decision-making
Understand the need for delegation and how to delegate effectively
Discover ways to communicate more effectively and vividly
Learn a technique for coaching performance
Understand the difference between coaching and discipline
Find out how to convert conflicts into problem solving sessions
Learn effective tools for dealing with difficult people
Discover ways to help groups in conflict
Develop a personal action plan

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COURSE CONTENT

INTRODUCTION & OBJECTIVES

Key Skills and Qualities of Effective Leaders

Learning activity

Icebreaker and Warm-up Activities (activities to add spice to your learning, training and
development programs)

LEADERSHIP – ROLE, SKILLS AND STYLES

Definition and the Leadership Grid

Collaborative leadership
Transitional leadership
Visionary leadership
Situational leadership

LEADERSHIP AND MANAGEMENT

Authority Vs. Responsibility

Delegation and Acceptance
Steps to Effective Delegation
Roles and relationships
The manager as a leader
Being a leader: Bridging the gap

THE ROLE AND PURPOSE OF THE SUPERVISOR

The Role of the Supervisor – regarding the Company, the Team, each Team Member,
performance and results
The move from Team member to Supervisor
My role in ensuring my Team achieves Team goals
Ensuring the Team continuously improves
Leadership ‘Presence’ – looking like the Leader
The Influence of Supervisor Behaviour – on the Team, on each Team Member
The focus of the effective Supervisor

ACTIVELY SUPERVISING

Understanding supervisory roles & responsibilities

Understanding expectations for responsibility and accountability
Making effective workplace decisions
Improving individual and crew performance
Building a teamwork environment
Influencing & facilitating change
Managing time and priorities

LEADERSHIP AND COMMUNICATION

Basics of effective Communication

Barriers to communications

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 Verbal & non-verbal communication
The art of listening
Conducting effective meetings
Communicating Effectively during Difficult Discussions

LEADERSHIP AND COACHING

The coaching cycle

Pre-requisites for coaching & mentoring
Coaching for performance
The Leader’s role in coaching
Becoming a Winning Coach
Managing people issues

LEADERSHIP AND COACHING

How to Help Employees (your team) be their best

Building & Leading teams
Guiding Teams as they Evolve
Releasing the Genius in your Team
Coping with Difficult Employees

LEADERSHIP AND PROBLEM-SOLVING

Problem solving steps

Identifying the problem
Techniques for developing alternatives
Getting consensus
The leader as a problem solver

HANDLING CONFLICT SKILLFULLY

Leading by example during times of conflict and stress

Understanding the various types of workplace conflicts
Handling conflict situation skillfully
Practicing the conflict resolution process
Anticipating and planning for conflict before it happens
Applying effective communication tools during moments of conflict
Probing for the root causes of dissent and emotional responses
Defusing rising tempers and anger

STRATEGIC DECISION MAKING

Components of a good decision.

Contrast between the desired process for making a decision and the reality and
challenges.
Decisions versus "Strategic Decisions".
Challenges of making good strategic decisions.
Effects of better decisions on leadership impact and organizational performance.
Factors to consider when decisions are made at different levels i.e. senior
management, project team, cross-functional etc.

SUPPORTING SKILLS

Time management
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 Meeting
Presentation Skills
Learning Activity: Time Management Model

LEARNING ACTIVITIES

These involve Icebreaker and Warm-up Activities during the training to give adequate
learning impart to the participants. (Activities to add spice to learning, training and
development programs)

METHODOLOGY

These courses are highly interactive courses based on the application of theoretical
concepts to practical situations that are faced by senior, middle and low level managers in
an organisation. Participants will work in small groups throughout the course to apply the
learning to real issues and leadership challenges. Practical exercises and case studies will be
used extensively during the course.

ð Lectures and discussions

ð Case studies & Real Life Examples
ð Practical and Presentations Session

SCHEDULES AND TIMEFRAMES

· Our recommend timeframe for each module are indicated in the preview table,
nonetheless we are willing to re-construct the modules to fit your preferred timeframes
(where possible).

· Michael Stevens require at least 2 weeks prior notice before the preferred training date
to facilitate the mobilization of materials and manpower.

TRAINING FACULTY

A training session is sometimes only as good as the trainer; Michael Stevens believes this and
ensures that only facilitators with a depth of experience and knowledge in the subject
matters are responsible for delivery of our training sessions.

Þ Leadership training Experience

Þ Learning and Development Expertise

Facilitator Ohenhen
Mr Ohenhen is an expert in leadership, management and marketing communications
development, training and consulting, and has well over 20 years of working experience at

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management, and then chief executive officer level. A Stress Management expert also, he
has conducted, as well as led consortium of faculties in several human capital development
projects (in consulting and training), across several industries, and cutting across all
management levels.

Mr Ohenhen holds a Masters Degree in Theatre Arts Management and Administration of the
University of Ibadan; and a Bachelor of Arts Degree also in Theatres Arts, (Benin). He hold a
Ph.D of the University of Ibadan, specialising in Arts Management and Administration. With a
professional Certificate and Diploma in Public Relations, Stanley is also an Associate Member
of the Nigeria Institute of Public Relations (ANIPR), and is the Managing Partner of Laureate
Consults Limited – a leadership, management and marketing communications consulting
and training organisation.

Facilitator Oni
Mr Oni is an external associate consultant with Michael Stevens Consulting and a seasoned
conference speaker. He holds a Ph.D degree in the Sociology of Complex Organisations,
after his Bachelor degree which he completed with First Class honours from University of Ife
(now Obafemi Awolowo University) in Nigeria. Tope Oni has acquired over 27 years
postgraduation experience, consisting of 7 years in university teaching and research, 15
years in management consulting (which took him through Coopers & Lybrand, Price
Waterhouse and Ernst & Young), and 6 years hands-on HR management in First Bank and
United Bank for Africa, two of the leading banks in the Nigerian banking industry. After his
banking career, he resumed his career in Management Consulting as MD/CEO of Karis
Consulting
SERVICE FEES

Our charges are based on deliverables: High Quality, Task- Oriented Lecturers and Manuals,
Quality of our resource persons and Comprehensiveness of the course outline.

§ N 30,000.00 per participant (1 days Course)

§ N 60,000.00 per participant (2 days Course)
§ N 65,000.00 per participant (3 days Course)
§ N 75,000.00 per participant (4 days Course)
§ N 85,000.00 per participant (5 days Course)
*All fees exclusive of 5% VAT. **Minimum delegate numbers required.

PAYMENT TERMS

1. Michael Stevens will receive an Engagement Fee of 50% of the total charge fee upfront
on signing agreement or before the training.
2. A final payment covering the outstanding 50% will be made once a final Training report
is delivered.
3. Service fee is exclusive of all taxes including withholding tax.
4. Service fees exclude the participant’s logistics travel, accommodation and sustenance.
5. The Client shall kindly provide the training venue, meals for participants, refreshments and
equipment associated with the programme (Michael Steven will be happy to arrange for
these requirements at an addition cost).

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ASSOCIATED COST

In the event that the training programmes will be conducted at client sites outside Lagos; we
expect that Starzs Marine & Engineering Nigeria Limited will provide hotel accommodation,
meals, Air-fare expenses and ground travel allowances. This measure will adequately cover
for an approved number of consultants who will facilitate at various sessions. Starzs Marine
shall kindly provide the training venue, meals for participants, refreshments and equipment
associated with the programme.

CONCLUSION

We are available to meet with you to clarify any gray area in the proposal. Should you
require more information please contact

Chief Learning Officer- Gloria.Akoko@michaelstevens-consulting.com – 08082477723

Associate Consultant – ayorinde.benjamin@michaelstevens-consulting.com – 0803 922 1144

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