Case Study

Performance Evaluation at Citibank

HR Management
MBAO 6030
 Performance Evaluation at
Citibank
Citigroup (NYSE: C), the preeminent global
financial services company, provides some
120 million consumers, corporations,
governments and institutions in over 100
countries with a broad range of financial
products and services, including consumer
banking and credit, corporate and investment
banking, insurance, securities brokerage and
asset management.

MBAO 6030 Human Resource Management

 Performance Evaluation at
Citibank
Major brand names:
• Citibank
• CitiFinancial
• Primerica
• Salomon Smith Barney
• Travelers
Additional information may be found at
www.citigroup.com.

MBAO 6030 Human Resource Management

 Performance Evaluation at
Citibank
Why has Citibank introduced a performance scorecard?
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The performance scorecard was intended to accomplish
what outcomes?
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MBAO 6030 Human Resource Management

 Performance Evaluation at
Citibank: Cause effect relations
between measures
Drivers Moderators Outcomes
(lead indicators) (lag indicators)
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MBAO 6030 Human Resource Management

 Performance evaluation at
Citibank
What should Lisa Johnson and Frits Seegers do
about McGaran’s year end performance
evaluation?

MBAO 6030 Human Resource Management

 Performance evaluation at
Citibank
What revisions (if any) would you recommend
to apply to Citibank’s performance scorecard?

MBAO 6030 Human Resource Management

 Performance evaluation at
Citibank
Can you draw any conclusions about
performance evaluation from this case?
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MBAO 6030 Human Resource Management