Business Model

Key Activities Customer Relationships

• Maintaining Relationship with • Customer Support Chat
Restaurant and delivery • Social Media
partners. • Rating, Review and Feedback
•
Key Partner
Customer Acquisition and System Customer Segments
•
Satisfaction
App Maintenance
Value Proposition
Customer
• Fast delivery from a range • Person who want a food on
• Restaurant Partners of Restaurants their doorstep.
• Delivery Partners • Instant Chat/ Call Support
• No Minimum Order for Merchant
Key Resource Delivery Channels • Restaurant those not have
• Delivery Partner • Efficient Payment System • Swiggy App food delivery service on
• Connection with Restaurants with Different Payment • demand.
Swiggy Website • Those who wish to offers
• Mobile App Methods.
• Large Database of Customers their own services in as
and Restaurants. Swiggy partner.

• Salary to Delivery Partners

• Salary to other Staff • Commissions Charged from
• Marketing Cost Restaurant Partners
• App and Website • Delivery Charges
• Swiggy Super Subscription
Cost Structure Maintenance Cost Revenue Streams
• Discount Offers to
Customers