Introduction to

Management
 What is Management
 Who is a Manager
 Manger Job is Changing
 Classification of Manager
 Duties of Manager
 Management Function
 Management Roles
INTRODUCTION
Examples to discuss with class
Hotel Management
 Employees work together to serve customers under the manager, number of
employees, each employee have a problem, company high standards, quality
control, serve time, ensure every customer is happy,
 taking their orders, cooking their meals, or preparing a table for another
customer
Work Management of Great Pyramids.
Supervision, work distribution, leader, planning.
INTRODUCTION
FACTORIES
 Pepsi factory, plant manager, supervise all the activities, make ensure that all
sop’s are followed.
CONSTRUCTION PROJECT.
 PM should ensure all the activities are completed on time.
 Construction material.
 Labour.
 Distribution of activities.

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MANAGEMENT DEFINITION

Why Managers are Important

 Companies need their abilities
 To work in uncertain conditions.
 Complex Situations.
 Chaotic Times
 Car dealership, to keep business moving, introduce bonus on sales of cars.

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ACCORDING TO GALLOP SURVEY
 Single most important variable to employees productivity is not about the
bonus or other benefits. Its about relationship between employees and
mangers.
 Managers ability is a main factor in creating organization values.

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WHERE YOU CAN FIND MANGERS
 Hospitals. (Medical Superintendent)
 Government departments. (General Managers)
 Museums
 Schools
 New start ups
 Non profit organizations.

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WHO IS A MANAGER
A manager is someone who coordinates and oversees the work of other people so
that organizational goals can be accomplished.

Its not personal achievement, its about helping others to do their jobs.

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HOW MANAGERS JOBS ARE CHANGING
Manger Job is Changing When
 Changing Technology
 Increased Security Threats
 Increased Emphasis on Organizational and Managerial Ethics
 Increased Competitiveness

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CLASSIFICATION OF MANAGERS

At the lowest level of management.

First-line Managers, manage the work of Non Managerial Employees

who typically are involved with producing the organization’s products
or servicing the organization’s customers. First-line managers may be
called supervisors or even shift managers, district managers, department
managers, or office managers.
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CLASSIFICATION OF MANAGERS
Middle Managers manage the work of first-line managers and can be found
between the lowest and top levels of the organization. Regional manager, project
leader, store manager, or division manager.

Top Managers. At the upper levels of the organization are the top
managers, who are responsible for making organization-wide decisions and
establishing the plans and goals that affect the entire organization.
executive vice president, president, managing director, chief operating officer, or
chief executive officer

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DUTIES OF MANAGERS
▪ Management involves coordinating and overseeing the work activities of
others so that their activities are completed efficiently and effectively.

▪ Efficiency refers to getting the most output from the least amount of inputs.
People, money , equipment. Do not waste resources.

▪ Effectiveness is often described as “doing the right things”—that is, doing

those work activities that will help the organization reach its goal

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Differ Between Efficiency & Effectiveness
▪ Whereas efficiency is concerned with the means of getting things done,
effectiveness is concerned with the end.

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Management Functions
Henri Fayol, a French businessman
describes management functions.
▪ Planning . Now a Days
▪ Organizing. ▪ Planning
▪ Commanding. ▪ Organizing
▪ Coordination. ▪ Leading
▪ Controlling. ▪ Controlling

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Management Function

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Management Functions - Planning

Planning. they set goals, establish strategies for achieving those goals, and
develop plans to integrate and coordinate activities.

Launch a new product.

Decide new markets, sales force, advertisement, Revenue target, targeted people.

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Management Functions - Organizing

Managers are also responsible for arranging and structuring work to accomplish
the organization’s goals.

What tasks are to be done, Create product image

Who is to do them, Advertisement
How the tasks are to be grouped Sales force, Visit target market
Who reports to whom Sales force to sales executive
Where decisions are to be made Weekly meetings

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Management Functions - Leading

▪ Every organization has people, and a manager’s job is to work with and
through people to accomplish goals.
▪ Motivation
▪ Answer every question about the steps and give solution to every problem.
Work with the force at every step.

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Management Functions - Controlling
▪ Whether things are going as planned.
▪ Evaluate the performance
▪ Compare with the set goals.

▪ If enough sales are not generating then there is a need to go back to the
plan and reconsider the things.

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Mintzberg’s Managerial Roles
Planning, Organizing, Like different roles you play as student, Teacher, Brother,
and Friend.
▪ Interpersonal Roles - Involves Subordinates and Persons Outside the
Organization.
▪ Informational Roles - Collecting and disseminating information.
▪ Decisional Roles - Making final decisions.
Both Reflection (Thinking) and action (Doing)

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Managerial Roles - Interpersonal Roles
Role Description Example
Figurehead Symbolic Head: required to Ceremonies, Status, Requests,
perform a number of routine Solicitations
duties of a legal or social
nature
Leader Responsible for the motivation Virtually all managerial
and direction of subordinates activates involving
subordinates
Liaison Maintains a network of outside Acknowledgment of mail,
contacts who provide favors External / Board Work.
and information

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Managerial Roles – Informational Roles
Role Description Example
Monitor Receives wide variety of information, Handing all mail and contacts
serves as nerve center of internal and categorized as concerned primarily
external information of the with receiving information.
organization.
Disseminator Transmits information received from Forwarding mail into organization
outsiders or other subordinates to for information purposes; verbal
members of the organization. contacts involving information flow
to subordinates such as review
sessions.
Spokesperson Transmits information to outsiders on Board meeting; handling contacts
organizations plans, policies, actions, involving transmission of
and results; serves as expert on information to outsiders.
organization’s industry.

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Managerial Roles – Informational Roles
Role Description Examples

Entrepreneur Searches organization and its Strategy and review sessions

environment for opportunities and involving initiation or design of
initiates projects to bring about improvement projects
change

Disturbance Responsible for corrective action Strategy and review sessions

Handler when organization faces important, involving disturbances and crises
unexpected disturbances

Resource Making or approving significant Scheduling; requests for

Allocator organizational decisions authorization, budgeting, the
programming of subordinates work

Negotiator Responsible for representing the Contact negotiation.

organization at major negotiations
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