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DEPARTMENT OF STATISTICS

How I Learned to Stop Worrying and Love the Survey Cycle

The Survey Cycle

Sampling Overview
DEPARTMENT OF STATISTICS
A quote …
How I Learned to Stop Worrying and Love the Survey Cycle

“Why do they call it common sense?

It isn’t that common.”

- Mark Twain
DEPARTMENT OF STATISTICS
The brief
 Intro/first considerations
How I Learned to Stop Worrying and Love the Survey Cycle

 Contracting out surveys


 Survey management
 Sampling issues
 Questionnaire development
 Pilot surveys/Sources of error
 Data collection/processing
 Data presentation
 Completing the loop
DEPARTMENT OF STATISTICS
Major themes
How I Learned to Stop Worrying and Love the Survey Cycle

 First considerations
 Who do I need to survey?
 How do I get representative samples?
 Representative sampling strategies
 Accuracy statements
 Developing the questionnaire
 Presenting the results
 How do I manage this beast?
DEPARTMENT OF STATISTICS
Excellent on line resources
How I Learned to Stop Worrying and Love the Survey Cycle

 www.stats.govt.nz/NR/rdonlyres/CA923AA8-BDF6-
4EAD-834F-
573F04EEF7A9/0/AGuidetoagoodSurvey.pdf

 www.perseus.com/surveytips/Survey_101.htm

 www.whatisasurvey.info
DEPARTMENT OF STATISTICS
The process
How I Learned to Stop Worrying and Love the Survey Cycle

Understand the Problem


STAGE 1:
RESEARCH Identify Questions
DEFINITION
Refine/Revise Questions

STAGE 2:
RESEARCH Choose Design
PLAN/DESIGN
Determine Trade-offs Inventory Resources

Assess Feasibility
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

First considerations
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 “The report presents the


findings of the first
comprehensive national
survey of the views of a
sample of adult New
Zealanders about crime
and the criminal justice
system’s response to
crime.”
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 …“the survey results were


available to the Ministry’s
policy staff working on
the sentencing and parole
reforms.”
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 “Since the survey was


conducted in 1999, a
major reform of the
sentencing and parole
regimes in New Zealand
has taken place, with the
commencement of the
Sentencing Act 2002 and
the Parole Act 2002 on 30
June 2002.”
DEPARTMENT OF STATISTICS
What do you want to achieve?
How I Learned to Stop Worrying and Love the Survey Cycle

 What are the objectives?

 What are the critical questions to be answered?

 How will the results be used?

 How will the results be communicated?


DEPARTMENT OF STATISTICS
“Fools rush in where angels fear to tread...”
How I Learned to Stop Worrying and Love the Survey Cycle

 Do I have to do a survey?

 Has this been done by someone else?

 Literature search

 Published Statistics/Other Government agencies

 Surrogate information - proxies

 Expert advice
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 Introduction 1

 1.1 National surveys


overseas

 1.2 Research at home

 1.3 The present study


Published Stats/proxies example:
DEPARTMENT OF STATISTICS Race and politics in New Caledonia
How I Learned to Stop Worrying and Love the Survey Cycle

 Recent presidential election in France – and therefore


New Caledonia

 Nicolas Sarkozy and Ségolène Royal

 Anecdotal evidence suggests Kanaks (Melanesians)


were more likely to vote for Ségolène

 Election results available by region

 No ethnicity question in latest census

(2004) – Chirac banned it s


Published stats/proxies example:
DEPARTMENT OF STATISTICS Race and politics in New Caledonia
How I Learned to Stop Worrying and Love the Survey Cycle

 NC’s statisticians have come up with a


‘proxy’ measure

 % of people (14+ years) by


administrative region who speak a
Melanesian language

 Voting data available from “Les


Nouvelles” newspaper
Published stats/proxies example:
DEPARTMENT OF STATISTICS Race and politics in New Caledonia
How I Learned to Stop Worrying and Love the Survey Cycle
Published stats/proxies example:
DEPARTMENT OF STATISTICS Race and politics in New Caledonia
How I Learned to Stop Worrying and Love the Survey Cycle

% Voted for for


% Voted Sarkozy (who
Sarkozy voted)
(who voted)
vs vs
% Speak Melanesian Language
% Speak Melanesian Language

100%
100%
90%
90%
80%
% Voted Sark (who voted)

80%
% Voted Sark (who voted)

70%
70%
60%
60%
2
50% R = 85%
50%
40%
40%
30%
30%
20%
20%
10%
10%
0%
0%
0% 20% 40% 60% 80% 100% 120%
0% 20% 40% 60% 80% 100% 120%
% Speak Melanesian
% Speak Melanesian
DEPARTMENT OF STATISTICS
Failing this, I will need to conduct a survey
How I Learned to Stop Worrying and Love the Survey Cycle

(select)
Population Sample

(estimate)
Parameter Statistic
true proportion sample proportion
true mean sample mean
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 “While no nation-wide
survey focussing solely
on attitudes towards
crime and criminal
justice issues has
previously been
conducted in New
Zealand, some studies
have touched on related
topics. For example, in
1996, the National
Survey of Crime
Victims (Young et al.
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

Who do I need to survey?


DEPARTMENT OF STATISTICS
Who do I need to survey?
How I Learned to Stop Worrying and Love the Survey Cycle

 Define who your target population is.

 Examples:

 Main household purchaser

 Eligible voters

 Recent insurance claimant


DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 The sample comprised


1,000 interviews
amongst the general
population aged 18
years and over (the main
sample)

 Person-to-person survey
was conducted…
How do I need to survey?
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 Types of surveys:

 The three most common types of surveys,

 mail/web surveys

 telephone surveys

 Person-to-person interviews.
Types of surveys
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 Survey costs are lowest for mail/web surveys

 More expensive for telephone surveys

 Most expensive for personal interviews

 With well-trained interviewers, higher response


rates and longer questionnaires are possible with
personal interviews

 The design of the questionnaire is critical


How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
Web survey example:
DEPARTMENT OF STATISTICS
Telephone survey example
How I Learned to Stop Worrying and Love the Survey Cycle

 METHOD: Conducted by CATI (Computer


Assisted Telephone Interviewing)
DEPARTMENT OF STATISTICS
How much $$$ is needed?

 Communication with Consumer Link


How I Learned to Stop Worrying and Love the Survey Cycle
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
How much $$$ is needed?
DEPARTMENT OF STATISTICS
How do I sample these people?
How I Learned to Stop Worrying and Love the Survey Cycle

 Non-representative samples

 Send letters out/ web requests 0800/0900 telephone


requests – wait for replies

 Self-selection bias

 Convenience/judgment/snowball sampling
DEPARTMENT OF STATISTICS
Non-representative samples
How I Learned to Stop Worrying and Love the Survey Cycle

 Sampling cost is lower and implementation easier

 Statistically valid statements cannot be made about


the precision of the estimates

 There is some information but it cannot


‘retro-fitted’ to a different population

 Why? You have no idea if the respondents are


‘representative’ of the people you are interested in.
DEPARTMENT OF STATISTICS
Non-representative samples: Disaster
How I Learned to Stop Worrying and Love the Survey Cycle

 To prepare for her book Women


and Love, Shere Hite (1976):

 sent questionnaires to 100,000


women asking about love, sex,
and relationships

 4.5% responded

 Hite used those responses to


write her book
DEPARTMENT OF STATISTICS
Non-representative samples: Disaster
How I Learned to Stop Worrying and Love the Survey Cycle

 Moore (Statistics: Concepts and Controversies, 1997)


noted:

 respondents “were fed up with men and eager to fight


them…”

 “the anger became the theme of the book…”

 “but angry women are more likely” to respond


DEPARTMENT OF STATISTICS
Selection bias
How I Learned to Stop Worrying and Love the Survey Cycle

Population

When parts of the population cannot be selected...

…the sample cannot represent


Sample the whole population.
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

How do I get representative


samples?
DEPARTMENT OF STATISTICS
Representative samples
How I Learned to Stop Worrying and Love the Survey Cycle

 The method use to pick interviewees relies on the


bedrock of random sampling:
 when the chance of selecting each person in the
target population is known,
 Then, and only then, do the results of the
sample survey reflect the entire population
 This is the reason that interviews with 1,000 NZ
adults can accurately reflect the opinions of more
than ~2 million NZ adults
DEPARTMENT OF STATISTICS
Representative = random sample
How I Learned to Stop Worrying and Love the Survey Cycle

 Each person in a population has a KNOWN


RANDOM PROBABILITY of being selected

 Arrange yourself randomly about room

 Distribute yourselves randomly in the room

 E.g. randomly choose ½ of people from today

 How?
Representative samples: sample frames
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 A critical element in any


survey is to locate (or The quality of the
“cover”) all the members of sampling frame is
the population being studied probably the
so that they have a chance to dominant feature
be sampled. for ensuring
adequate
 To achieve this, a list - termed
coverage of the
a “sampling frame” - is
usually constructed
desired
population.
DEPARTMENT OF STATISTICS
Sample frames
How I Learned to Stop Worrying and Love the Survey Cycle

 Any procedure and data that effectively enables the


selection of a sample

 Good frames require development and maintenance


efforts

 E.g. Statistics NZ runs an annual survey (the


Annual Business Frame Update Survey) simply to
update their Business Frame
DEPARTMENT OF STATISTICS
Sample frames
How I Learned to Stop Worrying and Love the Survey Cycle

 Most frames are imperfect, exhibiting Population

 Undercoverage

Sample frame
 Duplicated units (perhaps under different spellings
or ID numbers)

 Out-of-date or missing data


DEPARTMENT OF STATISTICS
Telephone sampling of households
How I Learned to Stop Worrying and Love the Survey Cycle

 Under-coverage is a fundamental problem for


telephone surveys of households
 Only 92% of households have a land-line
 Less than 80% of Maori or Pacific households
 Households without phones are also different in
other ways; e.g. they are generally low-income
households
 Duplicates also occur
 i.e. some households have more than one phone
number, and thus have more chance of being
selected
DEPARTMENT OF STATISTICS
Telephone sampling frames …
How I Learned to Stop Worrying and Love the Survey Cycle

 White Pages

 Telecom sells random samples of listed numbers

 Unlisted numbers not included

 So have lost another 15% of phone numbers

 May be cheaper to use paper directories instead,


but these are out of date (even when just
distributed)
DEPARTMENT OF STATISTICS
Telephone sampling frames …
How I Learned to Stop Worrying and Love the Survey Cycle

 Random digit dialing (RDD)

 Naïve approach

 List all possible numbers, and select at random

 Many non-working numbers - success rate


<10%
DEPARTMENT OF STATISTICS
Telephone sampling frames …
 Better approaches
How I Learned to Stop Worrying and Love the Survey Cycle

 E.g. Mitofsky-Waksberg
 Take banks of possible phone numbers, and
select phone numbers more intensively from
banks that have larger proportions of listed
numbers
 Increased hit rate to 60% in US
 Pseudo-RDD methods using banks centered on
valid “seed” phone numbers are sometimes used
DEPARTMENT OF STATISTICS
Household sampling for in-home surveys
How I Learned to Stop Worrying and Love the Survey Cycle

 Multi-stage approach widely used

 Area sample

 take list of areas and select sample of areas

 38,366 mesh blocks in NZ Geostatistical System


DEPARTMENT OF STATISTICS
Household sampling for in-home surveys
How I Learned to Stop Worrying and Love the Survey Cycle

 Household sample

 Interviewers list all dwellings within selected


mesh-blocks (following mesh-block maps)

 Sample of households selected in each area

 Variations on this approach exist

 Random route within area (i.e. route follows rules


from random starting point), or ignoring area
boundaries
Motivating case study: crime & punishment
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 “The main sample


comprising 1006 adults was
drawn from 1500
households in 14 locations
throughout New Zealand.”

 “The locations were defined


in terms of region and area
type and were designed to
ensure a fully representative
cross-section of the New
Zealand population aged 18
years and over.”
Motivating Case Study: Crime &
DEPARTMENT OF STATISTICS
Punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 The population consists


of all households in NZ
 Sampling frame = area
units
 200 regions chosen
randomly within 14
regional strata
 5 households per region
 Random adult chosen
within each household
DEPARTMENT OF STATISTICS
Business frames

 Business Directory
How I Learned to Stop Worrying and Love the Survey Cycle

 Excellent frame held by Statistics NZ

 Contained 278,000 non-farming enterprises in Feb


‘01

 Not available for market research surveys

 Other business frames are marketing databases

 Dun & Bradstreet, UBD, Yellow Pages


How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

Representative sampling
strategies
DEPARTMENT OF STATISTICS
Types of representative sampling strategies
How I Learned to Stop Worrying and Love the Survey Cycle

 Simple random sampling


 Stratified random sampling
 Cluster sampling
 Systematic sampling
 Quota/booster sampling
 Combinations of the above
 Multistage sampling
Simple random sampling
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 Allocate labels 1, 2 …,N to population

 Randomly select sample of size, n, from the above


via:

 the use of random numbers,

 This is used to ensure that each element in the


sampled population has the same probability of being
selected.
DEPARTMENT OF STATISTICS
Stratified simple random sampling
How I Learned to Stop Worrying and Love the Survey Cycle

 The population is first divided into sub-groups,


called strata

 Take random sample from each strata

 The basis for forming the various strata depends


on the amount of info. known about sample frame

 Can lead to more accurate estimates


DEPARTMENT OF STATISTICS
Stratified simple random sampling…
How I Learned to Stop Worrying and Love the Survey Cycle

 Strata can be region of country (rural/urban) used


in political polls

 Other auxiliary information – e.g. sex, income,


age…

 Especially useful for customer data base

 If you sample in direct proportion to strata size,


you reduce variation in estimates
Cluster sampling
DEPARTMENT OF STATISTICS

 Cluster sampling requires that the population be


How I Learned to Stop Worrying and Love the Survey Cycle

divided into N groups of elements called clusters.

 We then select a simple random sample of n


clusters.

 A primary application of cluster sampling involves


area sampling, where the clusters are counties, city
blocks, or other well-defined geographic sections.

 Can increase variation as no longer information


may not be ‘unique’ for individuals with in cluster
DEPARTMENT OF STATISTICS
Systematic sampling
How I Learned to Stop Worrying and Love the Survey Cycle

 Choosing, say, every 10th person in your data frame

 Assumes no relationship between selection choice and


sampling frame

 Used in transportation studies…


DEPARTMENT OF STATISTICS
Quota/booster sampling
How I Learned to Stop Worrying and Love the Survey Cycle

 Some groups are of particular interest

 E.g., In NZ Maori/PI people

 In SRS we will typically get smaller proportions of


these people – as it will reflect general population

 So these people are contacted until pre-specified


numbers are reached so we can do more in depth
analysis

 Strictly speaking this is not a random sample


DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 The sampling frame consists


of all households in NZ

 200 regions chosen


randomly within 14 regional
strata

 5 households per region

 Random adult chosen within


each household
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 The sampling frame consists of all households in NZ

 200 Regions chosen randomly within 14 regional strata


DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 Sample design:

 “The sample design


used by ACNielsen in
the Ministry’s project is
best described as a fully
national multi-stage
stratified probability
sample with clustering.”
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 Quota/ Booster samples

 “The main sample was


supplemented with
‘booster’ samples of 250
Mäori and 250 Pacific
Peoples adults aged 18
years and over.”…
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

Accuracy statements

Sampling Errors vs. Non sampling errors


DEPARTMENT OF STATISTICS
Sampling errors
How I Learned to Stop Worrying and Love the Survey Cycle

 This is not an "error" in the sense of making a


mistake. Rather, it is a measure of the possible range
of approximation in the results because a sample was
used
 Interviews with a representative sample of 1,000
adults can accurately reflect the opinions of nearly ~2
million NZ adults
 This range of possible results is called the error due to
sampling, often called the margin of error (MOE)
DEPARTMENT OF STATISTICS
More on sampling – a heuristic presentation
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
Sampling errors
How I Learned to Stop Worrying and Love the Survey Cycle

Population distribution, e.g. income

Sample

m ( population mean)
The sample mean falls here only because
Sampling error
certain randomly selected observations
were included in the sample

x ( sample mean )
DEPARTMENT OF STATISTICS
Margin of error
 A margin of error of 3% means that over the long
How I Learned to Stop Worrying and Love the Survey Cycle

run, 95% of the samples would give results within


plus or minus 3% of the truth. 5% of the time the
error would be greater

 Quick method to calculate MOE for a proportion


from a simple random sample:

1
Margin of Error 
n
where n is the sample size.
DEPARTMENT OF STATISTICS
Sampling errors
How I Learned to Stop Worrying and Love the Survey Cycle

 This does not address the issue of whether people


cooperate with the survey, or if the questions are
understood, or if any other methodological issue
exists.
 The sampling error is only the portion of the
potential error in a survey introduced by using a
sample rather than interviewing the entire
population
DEPARTMENT OF STATISTICS
Example: One News Colmar Brunton Poll
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
Example: One News Colmar Brunton Poll
How I Learned to Stop Worrying and Love the Survey Cycle

 MOE: Based on the total sample of 1000


Eligible Voters, the maximum sampling error
estimated is plus or minus 3.2%, expressed at
the 95% confidence level

 Looking for a difference between parties at any


point in time

 Needs to be a difference of 2xMOE % =6.4%


DEPARTMENT OF STATISTICS
Example: One News Colmar Brunton Poll
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
Meanwhile, in the US, Bush and approval
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
Meanwhile, in the US, Bush and approval
How I Learned to Stop Worrying and Love the Survey Cycle

 This chart plots all the different polls (grey dots) at


once;
 the blue line is the estimated approval rate over
time
 while the scatter of grey dots provides an estimate
of the reliability of the blue line 
 Different polls are different random samples of the
population 
 Random sampling is not fool-proof; any one sample
has a chance, albeit small, to poorly represent the
population.  That's why the dots add greatly to the
chart
Non-sampling errors…
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 Process errors:
 Examples include measurement error,
interviewer error, and processing error.
 It can be minimised by proper interviewer
training, good questionnaire design, pre-testing,
and careful management of the data recording
process.
 The problem is most serious when a bias is created.
DEPARTMENT OF STATISTICS
Non-sampling errors…
How I Learned to Stop Worrying and Love the Survey Cycle

 Errors in data acquisition:

 Selection bias

 Randomly select people – don’t let them/you


select these people!!

 Non-response errors

 Anonymity, questionnaire design, relevance

 Call backs, substitution, re-weighting data


DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 “In order to maximise the


chances of obtaining
interviews at initially-
selected dwellings and to
minimise replacement of
dwellings, a maximum of
three trips into any urban
area and two trips into rural
areas were permitted.”

 “Up to six call-backs were


made to a household before
it was replaced …”
DEPARTMENT OF STATISTICS
Non-sampling error
How I Learned to Stop Worrying and Love the Survey Cycle

Population

Sampling error + Non–sampling error


Sample

…then the sample mean is affected


DEPARTMENT OF STATISTICS
Non-sampling errors
How I Learned to Stop Worrying and Love the Survey Cycle

 Never be fooled by the number of responses

 Literary Digest's non-representative (self-selection)


sample of 12,000,000 people said Landon would
beat Roosevelt in the 1936 Presidential election
DEPARTMENT OF STATISTICS
Non-sampling errors
How I Learned to Stop Worrying and Love the Survey Cycle

 Increasing sample size will not reduce all of the above


types of errors!

 Think long and hard about how any of these errors


may occur
DEPARTMENT OF STATISTICS
Dealing with non-sampling errors…
How I Learned to Stop Worrying and Love the Survey Cycle

 Mistakes – check/ re-check data

 Rule of thumb –if it’s too good to be true, it is

 Training of interviewers

 Pilot questionnaire

 Wording of the questions


How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

Developing the questionnaire


DEPARTMENT OF STATISTICS
A good questionnaire must:
How I Learned to Stop Worrying and Love the Survey Cycle

 Address the research questions of interest

 Ask short, simple, and clearly-worded questions

 Usually, start with demographic questions to help


respondents get started comfortably

 Use dichotomous and multiple-choice questions.

 Be as short as possible
DEPARTMENT OF STATISTICS
A good questionnaire must:
How I Learned to Stop Worrying and Love the Survey Cycle

 Use open-ended questions cautiously

 Avoid using leading questions

 “Should a smack as part of good parental correction be a


criminal offence in New Zealand?"

 Pretest a questionnaire on a small number of people

 Think about the way you intend to use the collected data when
preparing the questionnaire

 Questions will also depend on how you are getting the data e.g.
CATI, person to person, mail/web
DEPARTMENT OF STATISTICS
Using focus groups
How I Learned to Stop Worrying and Love the Survey Cycle

 If possible, focus groups are a great way to assist in


questionnaire design

 In-depth discussion by trained interviewer for small


group of people

 Great way to understand the language used by people

 Gets to the ‘qualities’ of interest

 Can eliminate your biases/assumptions


DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
What type of population are you sampling?
How I Learned to Stop Worrying and Love the Survey Cycle

 Consider number of qualities respondents possess:


 Education (specifically reading level)
 Web/mail surveys
 Limits of attention
 avoid fatiguing respondents
 telephone surveys – very important
DEPARTMENT OF STATISTICS
What type of population are you sampling?
How I Learned to Stop Worrying and Love the Survey Cycle

 Motivation
 Why is respondent going to/not participate
 Political polls
 Do I need incentives $$$$
DEPARTMENT OF STATISTICS
Some types of questions
How I Learned to Stop Worrying and Love the Survey Cycle

 Reports of fact - self-disclosure of some objective


information
 e.g., age, sex, education, behavior.
 Ratings of opinion or preference - evaluative response
to statement
 e.g., satisfaction, agreement, like/dislike.
 Reports of intended behavior - self-disclosure of
motivation or intention
 e.g., likeliness to purchase.
What type of response format is appropriate
DEPARTMENT OF STATISTICS
for each question?
How I Learned to Stop Worrying and Love the Survey Cycle

 Open-ended questions

 permits subject freedom to answer question in own


words.

 without pre-specified alternatives.


DEPARTMENT OF STATISTICS
Open-ended questions
How I Learned to Stop Worrying and Love the Survey Cycle

Disadvantages:
Advantages:

 Obtains unanticipated
Flexibility in responsesanswers
difficult to code and
 analyse
May better reflect respondent’s thoughts/beliefs
 Provides incomplete
Appropriate when listorofunintelligible answers
possible answers is
excessive
DEPARTMENT OF STATISTICS
Close-ended questions
How I Learned to Stop Worrying and Love the Survey Cycle

 Subject selects from list of pre-determined,


acceptable responses

 Can sometimes use other to specify


DEPARTMENT OF STATISTICS
Types of closed-ended questions
How I Learned to Stop Worrying and Love the Survey Cycle

 Checklists - respondent selects certain number of pre-


specified categories (nominal data)

Types of Exercises:
Aerobics
Basketball
Swimming
Weightlifting
DEPARTMENT OF STATISTICS
Two-way forced choice
How I Learned to Stop Worrying and Love the Survey Cycle

 respondent must select between two alternatives


(crude ordinal/nominal)

Do you always wake


up before 8:00am?

Yes No
Ranked
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 respondent must place items in order of importance or


value (ordinal)

Rank in order of importance:


Career
Social life
Love life
Children
Multiple-Choice (Likert scale)
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

 respondent selects between range of alternatives


along pre-specified continuum (ordinal/interval?)

Strongly Strongly
Agree Agree Neutral Disagree Disagree

1 2 3 4 5
DEPARTMENT OF STATISTICS
Closed-ended questions
How I Learned to Stop Worrying and Love the Survey Cycle

Advantages:
Disadvantages:
 Answers
Obtains more
relative
reliable
to response
answersscale provided
 Respondent's
Meaning of responses
choice not
more
among
meaningful
listed alternatives
to researcher
 Choices
Straightforward
listed communicate
analysis kind of response wanted
DEPARTMENT OF STATISTICS
Writing good survey questions
How I Learned to Stop Worrying and Love the Survey Cycle

 Differences in answers should stem from differences


among respondents rather than differences in the
stimuli

 Question's wording is obviously a central part of the


stimulus
DEPARTMENT OF STATISTICS
Simple sentences
How I Learned to Stop Worrying and Love the Survey Cycle

 No double negatives
 It is not the case that I have never cheated on my
tax returns
 Eliminate vagueness or poorly-defined terms
 How many times in the past year have you talked
with a doctor about your health?
 Objectionable/Irrelevant question
 How old are you?
DEPARTMENT OF STATISTICS
Discrete questions/responses
How I Learned to Stop Worrying and Love the Survey Cycle

 Exhaustive/mutually exclusive categories

 How did you last travel to the supermarket?

 car, bus, foot, walking, public transportation


How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
Discrete questions/responses
DEPARTMENT OF STATISTICS
Limit response format (7±2)

 Even vs. odd categories


How I Learned to Stop Worrying and Love the Survey Cycle

 Allow expression of variability

Strongly Agree Disagree Strongly


Agree Disagree

Strongly Agree Neutral Disagree Strongly


Agree Disagree
DEPARTMENT OF STATISTICS
Match response to item
How I Learned to Stop Worrying and Love the Survey Cycle

 Frequency (Never-All the time)

 Likert Scaling (Disagree-Agree)

 Quality (Poor-Excellent)

 Service (Not Well-Extremely Well)


DEPARTMENT OF STATISTICS
Overall format
How I Learned to Stop Worrying and Love the Survey Cycle

 General to specific order of questions

 Employ "filtering" questions (If “Yes”)

 Mix question/response types to remove


response bias

 Minimise judgment and emphasise


accuracy (social desirability)
DEPARTMENT OF STATISTICS
Example: One News Colmar Brunton Poll
How I Learned to Stop Worrying and Love the Survey Cycle

 Party Support
 “Under MMP you get two votes.
 One is for a political party and is called a party vote.
The other is for your local M.P. and is called an
electorate vote.”
DEPARTMENT OF STATISTICS
Example: One News Colmar Brunton poll
How I Learned to Stop Worrying and Love the Survey Cycle

 Party Vote*
 “Firstly thinking about the Party Vote which is for
a political party.
 Which political party would you vote for?”
 IF DON’T KNOW –
 “Which one would you be most likely to vote for?”
DEPARTMENT OF STATISTICS
Always seek others’ advice
How I Learned to Stop Worrying and Love the Survey Cycle

 Pre-test on colleagues

 Ask for outside advice

 Run a pilot study

 After a while you can become too close to the subject


and a fresh perspectives are needed
DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

Presenting the results

The data is the story, not the graph


Published stats/proxies example:
DEPARTMENT OF STATISTICS Race and politics in New Caledonia
How I Learned to Stop Worrying and Love the Survey Cycle
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

“Only 5% of the sample were within the correct range


in their estimate of the amount of violent crime. “
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

Violent crime perception


Actual rate 10%
35

30

25

20
%

15

10

0
<=10% 10-19 20-29 30-39 40-49 50-59 60-69 79-79 80-89
Violent crime/100 incidents

* Data made to fit original numbers – pseudo-fictitious


DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
How I Learned to Stop Worrying and Love the Survey Cycle

 What are they trying to


report here?

 Order tables by most


common crime to least

 See if there are any


changes over the years

 Don’t use a 3D object


when you are presenting
1D info.
DEPARTMENT OF STATISTICS
Motivating case study: crime & punishment
The story:
How I Learned to Stop Worrying and Love the Survey Cycle

% reported crime by type of crime


70

60

50

40
Crime

30

20

10

0
ty l e e e e al
es cia nc ag us tiv u
n s o l e m b tr a ex
o ti io A S
ish an V Da rty in
is
D d rty p e m
an e o d
gs o p Pr A
ru Pr
D
%
DEPARTMENT OF STATISTICS
Lessons
How I Learned to Stop Worrying and Love the Survey Cycle

 Here, the real story was that people, on average,


believed violence crime rate as being 5x worse than
what is actually reported

 Just because you can produce a pretty graph, doesn’t


mean you should

 The simplest graph shows the real story


How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS
You don’t have to be boring
DEPARTMENT OF STATISTICS
Graphical excellence
How I Learned to Stop Worrying and Love the Survey Cycle

 Show the data

 Make the viewer consider the substance rather than


the form

 Avoid distortion

 Present many numbers concisely

 Make large datasets coherent


DEPARTMENT OF STATISTICS
Graphical excellence…
How I Learned to Stop Worrying and Love the Survey Cycle

Make your graphics friendly:


 Avoid abbreviations and encodings.
 Run words left-to-right.
 Explain data with little messages.
 Label graphic; don’t use elaborate shadings and a
complex legend.
 Avoid red/green distinctions.
 Use clean serif fonts in mixed case.
DEPARTMENT OF STATISTICS
Tabular displays
How I Learned to Stop Worrying and Love the Survey Cycle

CRIME GROUP (%) 1998 1999 2000


Dishonesty 63 61 60
Drugs and antisocial 12 13 13
Violence 9 9 10
Property Damage 8 9 10
Property Abuse 5 5 5
Administrative 3 3 3
Sexual 1 1 1
DEPARTMENT OF STATISTICS
Tabular excellence
How I Learned to Stop Worrying and Love the Survey Cycle

 Encourage comparisons

 Reveal the data at several levels of detail

 Serve a clear purpose: description, exploration …

 Be closely integrated with the text


DEPARTMENT OF STATISTICS
Tabular excellence…
How I Learned to Stop Worrying and Love the Survey Cycle

 Round drastically

 Arrange the numbers to be compared in columns, not


rows

 Order the columns by size (or some other natural


ordering)

 Use row and column averages as a focus

 Provide verbal summaries


DEPARTMENT OF STATISTICS
Getting it right …

Presentations largely stand or fall on the quality,


How I Learned to Stop Worrying and Love the Survey Cycle

relevance, and integrity of the content. If your


numbers are boring, then you've got the wrong
numbers. If your words or images are not on point,
making them dance in colour won't make them
relevant. Audience boredom is usually a content
failure, not a decoration failure.
Edward Tufte, writing in Wired Magazine
Sept 2003
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

Managing the beast


DEPARTMENT OF STATISTICS
Keep it simple
How I Learned to Stop Worrying and Love the Survey Cycle

 Bad survey statement:

 "We want to establish fiscal parameters in the


customer decision making process in the plumbing
and bathroom products arenas, testing price points
and elasticity. After gaining this information, we
will analyze its effects on marketing strategies and
tactics."
DEPARTMENT OF STATISTICS
Keep it simple
How I Learned to Stop Worrying and Love the Survey Cycle

 Good survey statement:

 "We want to know how much customers are


willing to pay for sinks to see if we can make more
money."

 The clearer you see the target, the more easily you can
see if you hit it or not.
DEPARTMENT OF STATISTICS
Always communicate
How I Learned to Stop Worrying and Love the Survey Cycle

 Always discuss:

 Your goals

 What you know/don’t know

 What you need

 Give clear expectations/timelines

 Be flexible – situations change


DEPARTMENT OF STATISTICS
Always communicate …
How I Learned to Stop Worrying and Love the Survey Cycle

 Be prepared to make mistakes

 Fix them quickly

 Be honest

 Assume nothing

 If any thing can go wrong it will

 Does “anal retentive” have a hyphen in it?


DEPARTMENT OF STATISTICS
Always communicate …
How I Learned to Stop Worrying and Love the Survey Cycle

 Ask for assistance

 Use professional data collection/research agencies

 They are the experts


DEPARTMENT OF STATISTICS
The process
How I Learned to Stop Worrying and Love the Survey Cycle

Understand the Problem


STAGE 1:
RESEARCH Identify Questions
DEFINITION
Refine/Revise Questions

STAGE 2:
RESEARCH Choose Design
PLAN/DESIGN
Determine Trade-offs Inventory Resources

Assess Feasibility
DEPARTMENT OF STATISTICS
Is it worth all the effort?
How I Learned to Stop Worrying and Love the Survey Cycle

 Compared to the alternative?

 Yes. Because reputable surveying organisations


consistently do good work

 In spite of the difficulties, surveys correctly conducted


are still the best objective measure of the state of the
views of the population of interest
DEPARTMENT OF STATISTICS
A quote …
How I Learned to Stop Worrying and Love the Survey Cycle

“Why do they call it common sense?

It isn’t that common.”

- Mark Twain
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

Fini
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

Presentation
How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

Crime & punishment case study


How I Learned to Stop Worrying and Love the Survey Cycle

DEPARTMENT OF STATISTICS

‘Big drink’ proposal


DEPARTMENT OF STATISTICS
How I Learned to Stop Worrying and Love the Survey Cycle

Statistics NZ’s
A Guide To Good Survey Design

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