2020 Oplan Balik Eskwela

(OBE)
under the New Normal
Department of Education
Public Affairs Service
May 2020
 Objectives
• The OBE is a national activity of the DepEd that
aims to address problems, queries and other
concerns that are commonly encountered by
the public at the start of the school year.

• This is to ensure that pupils/students are

properly enrolled and able to attend school by
the first day of classes.

DEPARTMENT OF EDUCATION 2
 Traditional OBE
• The DepEd sets up a Public Assistance Action
Center Center at the Bulwagan ng
Karunungan, Central Office

• A total of 80 personnel are involved and

(organized in different committees).

• It is open to public on Mondays thru Fridays

(7am to 6pm) and on weekends (8:00am to
5:00pm). This is a two or three-week activity.

DEPARTMENT OF EDUCATION 3
 Traditional OBE
• The Center accommodates inquiries and
complaints thru different channels of
communication, including walk-in clients
• There is face-to-face conversation and
discussion of issues and concerns
• There is a log book or database for
recording purposes
• There are referral forms given to clients
• Media members are welcome to stay and
conduct interview
DEPARTMENT OF EDUCATION 4
 OBE under the New Normal
• The OBE is part of the Department’s effort to
ensure that learners are properly enrolled as
part of the learning continuity plan (LCP) and
able to continue their education amidst the
health crisis situation.

• Under the new normal, like basic education,

public service should continue, and find ways
to make communications accessible with the
public;

DEPARTMENT OF EDUCATION 5
 Channels of communications
• Social media (Face book, twitter,
messenger, Instagram, viber)
• Email
• Short Messaging System
• Hotlines
• Letters or Indorsements
• NO WALK-IN clients for safety purposes

DEPARTMENT OF EDUCATION 6
 OBE under the New Normal
• The OBE will also strengthen the synergy with
the Department’s Brigada Eskwela initiative
under the 'Bayanihan sa Paaralan' banner for
this school year to engage agencies,
organizations, and other stakeholders in
contributing to educational needs, especially at
this critical time.

• Joint Memorandum on the conduct of

simultaneous OBE and BE on June 1 to August
29, 2020
DEPARTMENT OF EDUCATION 7
 Inter-Agency Task Force
• Department of Health (DOH)
• Department of the Interior and Local
Government (DILG)
• Department of Transportation (DOTr)
• Department of Social Welfare and Development
(DSWD)
• National Telecommunications Commission
(NTC)
• Department of Information and
Communications Technology (DICT)

DEPARTMENT OF EDUCATION 8
 Inter-Agency Task Force

• Philippine Atmospheric, Geophysical and

Astronomical Services Administration
(PAGASA)
• Metro Manila Development Authority
(MMDA)
• Department of Energy (DOE)
• Department of Trade and Industry (DTI)
• Manila Electric and Company (MERALCO)

DEPARTMENT OF EDUCATION 9
 Inter-Agency Task Force
• Metropolitan Waterworks and Sewerage System
(MWSS)
• Philippine National Police (PNP)
• Department of National Defense (DND)
• National Disaster Risk Reduction and
Management Council (NDRRMC)
• Presidential Communications Operations Office
(PCOO)

DEPARTMENT OF EDUCATION 10
 Information Advocacy Efforts
• Updating official website, FB page, and other
social media account on the following:

• Available line of communications in the

region/division
• DepEd’s programs, projects and activities (FAQs
uploaded on the website)
• New guidelines and policies specially on
enrollment concerns
• Press releases, statements, advisories, stories

DEPARTMENT OF EDUCATION 11
 OBE Regional and Division Committees

• The Regional Directors and Assistant Regional

Directors in the region shall be the Chair and
Vice-chair of the regional committee.

• The Schools Division Superintendent and

Assistant Schools Division Superintendent shall
lead in the Division level.

• Member offices are PAU, Legal, Admin,

Curriculum, and other support offices

DEPARTMENT OF EDUCATION 12
 Localizing OBE
• The local OBE in the regions and
divisions must ensure that concerns in
the regions and divisions are properly
addressed in their respective areas.

• Reporting of concerns received including

the action taken shall be sent daily at
3pm starting June 1 thru the OBE
Ticketing System

DEPARTMENT OF EDUCATION 13
 National 2020 OBE committees

• The Regional Office shall send the list of OBE

Committee members in the regions and
divisions with contact numbers such as mobile,
email, FB or Viber for faster communications
with the Central Office.

• This will be emailed to Public Affairs Service,

DepEd Central Office or thru email
pas.cd@deped.gov.ph

• Deadline of submission is on May 27, 2020.

DEPARTMENT OF EDUCATION 14
 Localizing Public Assistance

• The OBE Action Center in the region and

division shall serve as an information and
complaints processing and routing mechanism
of the DepEd. Their functions are:

 Receive, process and respond to simple queries,

information requests, and grievance.

DEPARTMENT OF EDUCATION 15
 Localizing Public Assistance in the
Regional and Division Levels
 Assist in the dissemination and clarification of
DepEd policies, programs, projects, and
processes, particularly those relevant to the
opening of classes;

 Monitor, document, and submit reports on all

issues and concerns received daily including
the action taken to the OBE Central Office at
3:00pm daily.

DEPARTMENT OF EDUCATION 16
 TOP 10 Issues during ECQ
1. Private Lending Institutions (PLIs)
2. Senior High School (SHS) Voucher Program (VP)
3. Teacher’s Benefits
4. Online classes, distance education, accredited home
school program
5. School Forms and student credentials
6. Opening of Classes School Year (SY) 2020-2021
7. Private Schools concerns
8. Examinations
9. End of School Year Rites
10. Education for ALS and SPED

DEPARTMENT OF EDUCATION 17
 Thank you!

“Let us join our hands in making basic

education quality, accessible, relevant, and
liberating for all!”

Sec. Leonor Magtolis Briones

Secretary

DEPARTMENT OF EDUCATION 18