ORGANIZATIONAL BEHAVIOR

BE ONTIME DON’T BE APPREHENSIVE

MINIMUM 80% ATTENDANCE NO TALKING AMONGST

EACHOTHER

KEEP YOUR MOBILES ON NO PERISSION REQUIRED FOR

SILENT MODE INSIDE ATTENDING YOUR NATURE’S
CLASSROOM CALL

DO YOUR HOMEWORK DON’T INSULT OR EMBARESS

YOUR CLASSMATES

Mamta Tripathi_OB
AFTER THIS LECTUER, I HOPE THAT YOU WILL BE ABLE TO:
3

1. Define organizational behavior (OB).

2. Describe what managers do.
3. List the major challenges and opportunities
for managers to use OB concepts.
4. Identify the contributions made by major
behavioral science disciplines to OB.
5. Identify the three levels of analysis in OB.

Mamta Tripathi_OB
 WHY STUDY ORGANIZATIONAL BEHAVIOR: SIGNIFICANCE

Understand
People/Organizational
events

Organizational
Behavior
Research

Influence Predict
People/Organizational People/Organizational
events events

Mamta Tripathi_OB 4
 UNDERSTANDING HUMAN BEHAVIOR AT WORKPLACE
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Definition
Organizational Behavior
 Systematically investigates the impact individuals, groups
and structures have on behavior within organization.
 And careful application of knowledge about how people – as
individuals and as groups – act within organizations.
 Strive to identify ways in which people can act more
efficiently.
 An applied science.
 Provides useful set of tools at many levels of analysis from
individual, interpersonal relations, intergroup, and
organization as a whole.
Mamta Tripathi_OB
 UNDERSTANDING HUMAN BEHAVIOR AT WORKPLACE
6

Mamta Tripathi_OB
 OB INVOLVES SYSTEMATIC STUDY
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Mamta Tripathi_OB
 WHAT MANAGERS DO
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Managerial
ManagerialActivities
Activities
• •Make decisions
Make decisions
• •Allocate resources
Allocate resources
• •Direct activities of others to attain
Direct activities of others to attain
goals
goals

Mamta Tripathi_OB
 MANAGERIAL ROLES

Mamta Tripathi_OB
 WHERE MANAGERS WORK: ORGANIZATIONS
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Mamta Tripathi_OB
 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-11

 Responding to economic pressure

 In tough economic times, effective management
is an asset.

 In good times, understanding how to reward,

satisfy, and retain employees is at a premium.

 In bad times, issues like stress, decision

making, and coping come to the forefront.
 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-12

 Responding to globalization
 Increased foreign assignments.

 Working with people from different cultures.

 Overseeing movement of jobs to countries with low-

cost labor.

 Adapting to differing cultural and regulatory norms.

 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-13

 Managing workforce diversity

 Workforce diversity – organizations are
becoming more heterogeneous in terms of
gender, age, race, ethnicity, sexual orientation,
and inclusion of other diverse groups.
 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-14

 Improving customer service

 Service employees have substantial interaction
with customers.

 Employee attitudes and behavior are associated

with customer satisfaction.

 Need a customer-responsive culture.

 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-15

 Improving people skills

 People skills are essential to managerial
effectiveness.

 OB provides the concepts and theories that

allow managers to predict employee behavior
in given situations.

 Designing motivating jobs, Listening skills etc.

 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-16

 Working in networked organizations

 Networked organizations are becoming more
pronounced.

 Telecommute, Videoconferencing etc.

 Challenges of motivating and leading “online”

require different techniques.
 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-17

 Enhancing employee well-being at work

 The creation of the global workforce means work no longer
sleeps.

 Communication technology has provided a vehicle for working

at any time or any place.

 Employees are working longer hours per week- Burnout.

 The lifestyles of families have changed —creating conflict.

 Balancing work and life demands now surpasses job security as

an employee priority.
 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-18

 Creating a positive work environment

 Creating a positive work environment can be a competitive
advantage, e.g. creating pleasing physical environment.

 Positive organizational scholarship is concerned with how

organizations develop human strength, foster vitality and resilience,
and unlock potential.

 This field of study focuses on employees’ strengths versus their

limitations, as employees share situations in which they performed at
their personal best.

 “Reflected Best-self” = “Personal Best”

 IDENTIFY THE CHALLENGES AND
OPPORTUNITIES OF OB CONCEPTS
1-19

 Improving ethical behavior

 Ethical dilemmas and ethical choices are
situations in which an individual is required to define
right and wrong conduct.

 Good ethical behavior is not so easily defined.

 Organizations distribute codes of ethics to guide

employees through ethical dilemmas.

 Managers need to create an ethically healthy climate.

 CONTRIBUTING DISCIPLINES TO THE OB FIELD
20

Mamta Tripathi_OB
 CONTRIBUTING DISCIPLINES TO THE OB FIELD CONT.

21

Mamta Tripathi_OB
 CONTRIBUTING DISCIPLINES TO THE OB FIELD CONT.

22

Mamta Tripathi_OB
 CONTRIBUTING DISCIPLINES TO THE OB FIELD CONT.
23

Mamta Tripathi_OB
 BIRTH OF OB: THREE LEVELS OF ANALYSIS

24

Mamta Tripathi_OB
 THREE LEVELS OF ANALYSIS
25

Organizational Level

Group Level

Individual
Level

Mamta Tripathi_OB 25
THREE LEVELS OF ANALYSIS

1-26
 BOTTOM LINE: OB IS FOR EVERYONE
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Organizational behaviour is not just for managers.

The roles of managers and employees are becoming
blurred in many organizations.
Managers are increasingly asking employees to share
their decision-making processes rather than simply
follow orders.
OB applies equally well to all situations in which you
interact with others: on the basketball court, at the
grocery store, in a school, or in a church.

Mamta Tripathi_OB
 28

TAKE YOUR TIME

DIGEST…!!!

Mamta Tripathi_OB