Managing Communication

ENHANCED MODEL
OF COMMUNICATION PROCESS

ENCODER
SENDER CHANNEL DECODER RECEIVER
TRANSMITTER

Message Transmitted Received

Message Message

NOISE
DISTORTION
 THE COMMUNICATION PROCESS

MESSAGE

 Words
LEADER’S  Paralanguage FOLLOWER’S
LEADER FOLLOWER
PERCEPTIONS  Nonverbals PERCEPTIONS

1 2 3

This area is related to This area is related to This area is related to

how the leader’s different dimensions of how the follower’s
perception filter the the messages that perception filter the
communication pass between leader communication
and follower
SELF PERCEPTION & OTHER PERCEPTION

Known to Self Unknown to Self

STYLE
Known to
Others
PUBLIC BLIND (OTHERS
PERCEPTIONS)
LEAD-Other

Unknown
to Others PRIVATE UNKNOWN

SELF-PERCEPTION
LEAD-Self
Effect of feedback and disclosure on the
Johari Window …
FEEDBACK

Known to Self Unknown to Self

Known to
Others
PUBLIC BLIND
DISCLOSURE

Unknown
to Others PRIVATE UNKNOWN