8197688488_neha.jagwani@byjus.

com_2020-06-14-09-03-58

Call Recordings
Assessment
Call
CallDetails
Details

Language of the call :- English

❏ Product k10
Essential Elements of Build a call
Introduction - was short and simple / education counsellor wasn't used
Rapo Building - was short / not that great
Need Establishment - was done nicely / compared byju's to school learning
Product Pitch - was clear but not in a definite order
Follow up call - was set in the evening same day
 Remarks
Elements Required
Energetic Start : was fair
Sound Intelligent : yes
Voice Modulation : very polite and calm
Well Description of Services : yes
Full energy from start to end : yes was accordingly
End with engaging task & positive note. : ended with a follow up call timing / not that engaging

Note:- could have been a little energetic and at the end could have
ended with a more positive note.
What worked / was handled well in the call ?
What worked / was handled well in the call ?

❏good knowledge of the product

❏ asked questions to the customer to bring him in the
conversation.
❏ very informative about the product and gave
examples.
❏ talked about the follow up call took a definite time
for the call
❏ at the end asked for any doubts from the parent
What could have been done better or was not covered properly?
What could have been done better or was not covered properly?

she was not able to get the customer sometimes. she misheard him
when he had a doubt about using the same tablet for future classes, she
thought
it was about locking the apps on tablet.
didnt let the customer talk more.
i think the customer was not ok about speaking in english all the way.
he understood but i think he was hesitant in speaking english that's why
he didn't speak much.
didn't ask the parent that she could talk with the kid/child