Call Recordings

Assessment

Name: S SANTOSH
Tnl Id: TNL71856078
Date of joining: 6th April 2021
Call Details

Recording : 1
● LANGUAGE USED IN PITCH- English

● STEPS FOLLOWED IN PITCH-

➢ SELF INTRODUCTION
➢ Introduction to parent
➢ Introduction to BYJU’s
➢ Need Generation
➢ Booking session
➢ Booking and confirming slot
➢ Call closing
 Remarks
POSITIVE IMPACTS-
• good start

• Detailed Explanation
. Nice Orientation

NEED TO IMPROVE-
• Flow issue

• Need generation can be improved

• Could much have told about Byjus

• Confirmation about details are missing
What worked / was handled well in the call ?
• As the parent has downloaded the app it was easier for the BDA to
explain the things.
What could have been done better or was not covered properly?

• BDA should have cleared the doubts of the parents

• need generation could be some what better
• No proper Feeedback from the Parent
Call Details
Recording : 2
● LANGUAGE USED IN PITCH - English

● STEPS FOLLOWED IN PITCH –

➢ Introduction of Mentor
➢ Confirmation of details
➢ Rapport Building
 Remarks
POSITIVE IMPACTS-
•Parent of the student who assists their study was informed about the
session.
.Parents were informed about the conduction

NEED TO IMPROVE-
•Pitch Flow to be improved
•Need generation
•Introduction to Byjus
What worked / was handled well in the call ?

• Purpose was well explained

. convinced the parents to attend the session.
What could have been done better or was not covered properly?

• Proper Introduction about the counselor

• Proper Introduction about Byjus was not
present
• Rapport building with the parent was
missing.
• There was no need generated
• Not confirmed about the parents Details
• No proper information about the session
• No confirmation of final booking
• closing
Call Details
Recording : 3
● LANGUAGE USED IN PITCH- English

● STEPS FOLLOWED IN PITCH-

➢ Introduction of the mentor
➢ Introduction to parent
➢ Rapport Building
➢ Need Generation
➢ Booking session
➢ Booking and confirming slot
➢ Call closing
 Remarks
POSITIVE IMPACTS-
● Information gathering about child’s performance in academics and
what are the subjects are explained in a good manner.

NEED TO IMPROVE-
•Parent’s occupation

information was not collected

properly
•Confirmation was not
proper
What worked / was handled well in the call ?

● Introduction of Mentor
● Information gathering was good.

● Rapport building with father and child

What could have been done better or was not covered properly?

• Counselor could have carried more about the counseling

• .
session.
• Booking of counseling session could have done better
Could have introduce much about Byjus.
Call Details
Recording : 4
● LANGUAGE USED IN PITCH- English
● STEPS FOLLOWED IN PITCH-
➢ Introduction of the counselor
➢ Introduction to parent
➢ Need Generation
➢ Call closing
 Remarks
POSITIVE IMPACTS-
● Need Generation was good

● Rapport Building was better

● Booking and confirming slot

● Proper feed back from parent was taken

NEED TO IMPROVE-
• Not much information was given about the courses

• Need to improve about the counselling session structure

What worked / was handled well in the call ?

● Rapport Building was good

● Generating need was handled well
What could have been done better or was not covered properly?

• Proper information could have been shared to the parent

• Could have been interacted with both the student and the parent
as well
• No proper call closing
• Reconfirmation of details was missing
Call Details

Recording : 5
● LANGUAGE USED IN PITCH-English
● STEPS FOLLOWED IN PITCH-
➢ Introduction of the counsellor
➢ Rapport Built with Parent and Student
➢ Need Generation
➢ Byjus Introduction
➢ Booking a slot
➢ Call closing
 Remarks
POSITIVE IMPACTS-
● Rapport Built with Parent and Student was good
● Need Generation was carried well

NEED TO IMPROVE-
• Not much explained about the counselling session

• No proper closing

• No proper re confirmation of the details

What worked / was handled well in the call ?

● Rapport Built with Parent and Student worked well

● Need Generation was carried well
What could have been done better or was not covered properly?

• Could have said about the BOCP’s

• Should have explained about the counselling session

• No proper re confirmation of the details

• No proper call closing

Call Details

Recording : 6
● LANGUAGE USED IN PITCH-English
● STEPS FOLLOWED IN PITCH-
➢ Introduction of the counsellor
➢ Rapport Built with student
➢ Need Generation
➢ Byjus Introduction
➢ Promoted About the Session
➢ Booking and confirmation of slot
➢ Call Closed
 Remarks
POSITIVE IMPACTS-
• Rapport Built with student was too good

NEED TO IMPROVE-
• Need Generation could be involved much

• Booking and confirmation of slot was not so clear

What worked / was handled well in the call ?

• Rapport with the Student was handled well

What could have been done better or was not covered properly?

• Booking of counseling session

• Confirmation about the details of parents
Call Details

Recording : 7
● LANGUAGE USED IN PITCH- English
● STEPS FOLLOWED IN PITCH-
➢ Introduction of the counsellor
➢ Byjus Introduction
➢ Need Generation
➢ Rapport Built with Parent
➢ Promoted About the Session
➢ Booking and confirmation of slot
➢ Call Closed
 Remarks
POSITIVE IMPACTS-
● Byjus Introduction was too good
● Generation of need was effective
● Rapport Built with Parent was very clear
● Promoting about the Session

NEED TO IMPROVE-
. Mentor didn’t talk to child
. Didn’t ask about the child’s interests
What worked / was handled well in the call ?

● Byjus Introduction was good

● handled the counters really very
well
● Rapport Built with Parent was good
● Neat call closing
What could have been done better or was not covered properly?

• Mentor didn’t talk to the child

THANK YOU