Returning goods and

making complaints
Returning I’ve changed my mind.
Goods
It doesn’t fit.
Could you help me, please?

It was a present but (I don’t I’d like to return (this clock).

really like it).

I’d like to exchange it for

something else. I’d like a refund.
Making Could I speak to the manager,
Complaints please?

This isn’t what I ordered.

I’ve been here for a very long
time.

Your sales assistant hasn’t

been very helpful.
It doesn’t work.

I’d like to make a complaint.

What shop staff say I’ll give you a full refund.

Do you have a receipt?

I’ll ask someone to look at that
right away.

I’ll replace it immediately.

I’m terribly sorry.
 It’s a bit (ugly).

Sounding
polite
It’s not very (adult).